Ratings based on 785 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
49% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from T

Ok for price

Posted Dec 5, 2016
Halls are very cold and dirty. The rooms was clean and large. The beds were very hard. The tub did not drain well. It did have a nice stove and fridge. Every time we left hotel there were people smoking by outside door, which was sort of annoying.
4 out of 5
by A verified traveler

Very comfortable.

Posted Dec 4, 2016
Good accommodations and comfortable. Would stay again.
3 out of 5
by A verified traveler from Peoria, AZ

Reasonable hotel near the airport .

Posted Nov 26, 2016
Pros: Good rates
Cons: Housekeeping, please restock after you clean room
Location: good location, near airport
Front desk were helpful, and friendly, and check in was quick. Housekeeping was the problem, they would come in and do a decent job of cleaning, but wouldn't restock everything. We were there for three days and they never once replaced with new coffee filters, or with cups, or glasses. I had to go to front desk to get soap, and shampoo. Also, they also shorted us on towels.
Comment from Hotel Management
Nov 30, 2016 by Front Desk Manager , Hotel Management
Dear Michael, Thank you for your time on giving us your feedback, we all appreciate it. I do want to apologize for the issues you mentioned regarding housekeeping. I will talk to my housekeeping staff about it and I will make sure these type of issues do not happen again. Please give us a second opportunity to give you and your family a much better service on your next visit to Reno. Thank you,
4 out of 5
by A verified traveler from US

Posted Nov 19, 2016
I was disappointed about the additional $28 charge for my small dog. It would have been nice to be notified of the charge in advance. It would have changed my hotel choice.
Comment from Hotel Management
Nov 22, 2016 by Front Desk Manager , Hotel Management
Dear Guest, Thank you for taking the time to give us feedback, all of our team appreciates it. I do apologize for the miscommunication regarding the pet fee, I will let my management team know about that issue, so it can get fixed and to notify other guests about the pet fee. We charge the pet fee, because our housekeeping team has to do deep cleaning to the rooms where there has been pets. This is a good way to satisfied our guests that come with pets and guests that will not. Please give us a second opportunity to give you a better service on your next visit to Reno. Thank you,
1 out of 5
by A verified traveler from US

They just want your money

Posted Nov 15, 2016
I booked on here hit summit it sent me to the same page again so I thought it didn't go threw. I refreshed my browser clicked on another hotel which worked and game me a confirmation number and and email so I went there. I then get an email hours later from asking me to rate my check in at this hotel which I didn't get anything saying it went threw. I called and you could clearly see I had two rooms now and they wouldn't refund the other one even tho I didn't stay in it.
Comment from Hotel Management
Nov 19, 2016 by Leo Martinez , Hotel Management
Dear guest: please give a call at the hotel directly to help you with your overcharging Thank you!
5 out of 5
by A verified traveler

Friendly and helpful...

Posted Nov 11, 2016
Pros: Fast and friendly check in. Everything about our stay was good, I liked having a fridge and microwave in the room.
Cons: We stayed here for about 2 weeks and as much as everything was good the cleaning was ok. My son's bed sheet didn't get changed once during our stay and our room was skipped at least twice. And it would have been nice if the website explained more as to what the rooms offer like stoves because I would have really loved that.
Comment from Hotel Management
Nov 13, 2016 by Front Desk Manager, Hotel Management
Dear Guest, Thank you for your time on giving us your feedback, we appreciate it. I will take care of this issue myself and I will talk to my housekeeping staff about this issue you mentioned. Please give us a second opportunity to serve you better on your next visit to Reno. Thank you,
3 out of 5
by A verified traveler from US

Posted Oct 24, 2016
Pros: Pet friendly hotel. Housekeeping staff were friendly
Cons: Front desk staff was rude. I booked two separate nights at separate times so there were 2 reservations in my name. The front desk employee said she couldn't do anything until I explained it was more labor costs to clean 2 rooms instead of one. Then she said she didn't know for sure if what she did worked or not. She should be trained on what customer service should look like.
Comment from Hotel Management
Oct 26, 2016 by Leo Martinez, Hotel Management
Dear Guest: thank you for responding to our survey I do apologize about the inconvenience with the front desk staff I will, make sure to talk to them about these I am also glad that you mention that the housekeeping staff was great, please accept my apologies and we hope you consider to stay with us again in the future.
3 out of 5
by A verified traveler from Denver

Posted Oct 19, 2016
Cons: so called breakfast was hideous
Location: not the greatest location
Decent for the price but lots of long term guests.
Comment from Hotel Management
Oct 22, 2016 by Leo Martinez, Hotel Management
Dear Guest: Thank you for taking the time for responding our online survey, guest reviews help us to improve our service and to give to our guest the best service possible every time they stay with us Thank you and we hope to see you soon!
1 out of 5
by A verified traveler

Bad area not recommend

Posted Oct 11, 2016
We arrived at night could not find any parking at all poor lighting did not feel safe the front desk staff was great, the building wall and floors are bad the floor under us immediately the man under us complained we are noisy and we just walked in the room appearing ok until we walk in bathroom it had hair and a piece of toilet paper on walls, the ceiling had mold and damaged drywall, the room smelled like mold, breakfast was ok
Comment from Hotel Management
Oct 13, 2016 by Leo Martinez, Hotel Management
Dear guest: Thank you very much for taking the time to respond to our online survey, i do apologize about the inconvenience with all the issues you are mentioning, i will pass these to the proper departments to improve on these to avoid these to happens,please accept my apologies and we hope you give another chance to provide you with a better service in the future!
2 out of 5
by A verified traveler

different room type from what we reserved

Posted Oct 10, 2016
Pros: nothing
Cons: everything needs improving
Location: there was plenty to do nearby
we reserved a 2 bed room (2 queens) and we were given a room with 1 king bed and 1 sofa bed. It was uncomfortable and the room was not cleaned daily until 3:30 or 4 pm! I was very disappointed!
Comment from Hotel Management
Oct 13, 2016 by Leo Martinez, Hotel Management
Dear guest i do apologies for the inconvenience with your room i will pass these to my general manager to prevent to happen again in the future, please accept my apologies and we hope to see you again soon!