Ratings based on 713 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
53% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Marianas

Road Trip gone bad.

Posted Jul 23, 2016
Cons: Please clean rooms properly.
Location: shopping, sight seeing.
We checked in late after a long road trip and the first room that was given to us was already occupied by another family. The second room smelled like smoke, the last room was just it the last room. The wifi was too weak. We felt sorry for the receptionist because we keep bothering her. The elevator smell like dogs and cigarette smoke for a no smoking/pet hotel. Breakfast was good and hot. Thank you.
Comment from Hotel Management
Jul 27, 2016 by Leo Martinez, Hotel Management
Daer Guest: I do apologize about the inconvinience with the smell in the elevator and also about the room condition i will share these with house keeping department to improve the way they clean public areas and rooms, please give us another chance to provide you with a better service in the future..
1 out of 5
by A verified traveler from sacramento

Nightmare

Posted Jul 21, 2016
The staff was so slow during the check in and staffs was not responded to room needed. We have to walk down to the front disk every time we need something. They only give us two set of towels and only two pillows for a king suit that acompernate 4 to 5 person in the room, but when we ask for more towels and pillow, it out. My kids have no towels and pillow on our first night stay. It terrible that all I can say.
Comment from Hotel Management
Jul 27, 2016 by Leo Martinez, Hotel Management
Dear Guest: I do apologize about the inconvinience during your stay at Quality Inn and suites Reno Airport, I will share these with all departments to inprove our service and to avoid unsatisfied guest in the future, again i do apologize and we hope you can give us another chance to serve you with a supurior customer service..
4 out of 5
by A verified traveler from San Jose, CA

Nice hotel for very reasonable price

Posted Jul 11, 2016
Breakfast was great I would stay here again Reasonable price
Comment from Hotel Management
Jul 12, 2016 by Leo Martinez, Hotel Management
Dear:Carolyn thank you very much for your feedback i am happy to hear you were satisfied with your stay i will share your comments with my staff and again thank you for such a nice review and we hope to see you back soon!
2 out of 5
by A verified traveler

Posted Jul 10, 2016
Not good. Room quality was okay. Breakfast was very poor.
Comment from Hotel Management
Jul 12, 2016 by Leo Martinez, Hotel Management
Dear Guest: I am sorry to hear you did not like our breakfast, I will make sure to share these with the General Manager. i do apologize again and we hope to see you back soon!
2 out of 5
by A verified traveler

Close for us to airport

Posted Jun 20, 2016
Pros: Would not stay here again.
Cons: They need to spray at the base of the building to get rid of the ants.
The room was clean but I had a problem with ants in my room. I reported it to the maids but never heard from the front desk.
Comment from Hotel Management
Jun 25, 2016 by Leo Martinez, Hotel Management
Dear Guest: I do apologize about the inconvinience with the ants, we notice that we have that issue in some of the rooms and we did call a company to tread the rooms and we have not recived any more complainds about ants, please accept my apologies and we hope to see you here again soon
1 out of 5
by A verified traveler

Mouse in the room

Posted Jun 20, 2016
Cons: Needs to be remodeled, it is in bad shape for the price and who wants to sleep with a mouse in the room.
We were just settling down after getting our room when my grandson said "there goes a mouse". Which would not be a problem if we ere outside but we were in our room. We called the front desk and they did ask if we would like a different room and we of coarse requested a new room. Who would want to sleep with a mouse?
Comment from Hotel Management
Jun 24, 2016 by Leo Martinez, Hotel Management
Dear Guest: I do apologize about the inconvinience please acept my apologies and i will make sure to check on these topic to make sure these will take care a soon as posible
1 out of 5
by A verified traveler from S

Horrible

Posted May 31, 2016
Air conditioning makes noise, @90 dB. Chance of getting deaf if exposed for long periods. It also works on and off. Rooms are dated. My room was facing the car park, any jack could see right thru the room, curtains had to be put and we had to sleep in dimly lighted rooms. Beds were ok, toiletries barely ok. Front staff was courteous.
Comment from Hotel Management
Jun 6, 2016 by Jynee Gill General Manager, Hotel Management
Dear Guest: I am sorry to hear about you were not satisfied with your stay at the Quality Inn, please consider to stay with us again to provide you with a better experience in your next trip to Reno
5 out of 5
by A verified traveler from las vegas nv.

A Great place to stay.

Posted May 21, 2016
Pros: Excellent location,great room.
Location: Casino's nearby. Excellent restaurants in the area.
The room was more than I expected for the price I paid. Refrigerator,microwave,granite countertop,and sink. Comfortable bed and large big screen tv. I arrived early after a long drive,and was given a room as soon as one became available.
Comment from Hotel Management
May 25, 2016 by Leo , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI front desk manager Quality inn and suites reno 7757862500
3 out of 5
by A verified traveler

Thin walls

Posted May 12, 2016
Thin walls, could hear everything going on next door throughout the night. Parking not well lit.
Comment from Hotel Management
May 14, 2016 by Leo, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Property CHI front desk manager Quality inn and suites reno 7757862500
2 out of 5
by A verified traveler

Posted May 3, 2016
Pros: bed was comfortable
Cons: Most everything
Shuttle service, room condition was bad, maid service was bad.
Comment from Hotel Management
May 7, 2016 by Jynne Gill, Hotel Management
Dear Guest: We do apologize for the inconvenience you face during your recent stay at quality inn and suites Reno, please know that i will pass your concerns to the proper departments so we can improve and provide our guest a better service.