Reasonable hotel near the airport .
Posted Nov 26, 2016
Front desk were helpful, and friendly, and check in was quick. Housekeeping was the problem, they would come in and do a decent job of cleaning, but wouldn't restock everything. We were there for three days and they never once replaced with new coffee filters, or with cups, or glasses. I had to go to front desk to get soap, and shampoo. Also, they also shorted us on towels.
Comment from Hotel Management
Nov 30, 2016 by Front Desk Manager , Hotel Management
Thank you for your time on giving us your feedback, we all appreciate it. I do want to apologize for the issues you mentioned regarding housekeeping. I will talk to my housekeeping staff about it and I will make sure these type of issues do not happen again. Please give us a second opportunity to give you and your family a much better service on your next visit to Reno.