Ratings based on 840 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
84% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pet friendly hotel convenient to our event

Posted Aug 24, 2015
Attending a wedding at the park nearby - this was convenient and pet friendly.
Comment from EPC
Aug 26, 2015 by KT, EPC
Thanks a lot.
1 out of 5
by A verified traveler

Not good

Posted Aug 24, 2015
Staff was ok, they didn't have any sheets for the pull out bed; we asked the staff for sheets and they said they didn't have any available. Hotel was in a bad area. Room was dirty. I feel like I was tricked into thinking this was a descent hotel by the photos of the place. I would never stay here again. I probably will not use Expedia next time I book a room either.
Comment from EPC
Aug 26, 2015 by kt, EPC
We apologize for the inconvenience.
1 out of 5
by A verified traveler from bay area, ca.

Many Visits to Reno

Posted Aug 24, 2015
Pros: the view as i was rapidly accelerating out of the parking lot - even the parking lot was bad.
Cons: the only possible way to improve this hotel would be through the use of a small thermonuclear device, or a couple of large bulldozers, wrecking ball..
Location: location: Reno, Nv., things to do nearby: seek other hotel options.....
This hotel was absolutely disgusting. large wet spot on carpet near bathroom with some type of tar-ball type stains (the smell and stains reminded me of hurricane Katrina). actually threw out the socks i wore in the room. air conditioner blows the crappy curtains up while its blowing what i could only assume to be moldy toxic air so had to utilize all available books and hotel propaganda to hold down the curtains (thanks Gideon). toilet failed to flush properly, so not wanting a sewage disaster - "presents" were left for the unfortunate cleaning staff - if this room had ever actually seen a cleaning staff. as a former Marine grunt, i can handle most environments clean/dirty/cold/hot, even being shot at - this place was very bad i felt the need for a tetanus booster and quite possibly a Hep-C shot (just in-case) upon departure.
Comment from Hotel Management
Aug 27, 2015 by kt, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Property CHI kt takhar Quality Inn & Suites 7757862500
2 out of 5
by A verified traveler

Posted Aug 14, 2015
Cons: put in new comfort mattresses
Location: near the airport
Very terribly uncomfortable mattresses, like sleeping on a board on springs! Noisy air conditioner. Noisy. No sleep for the night!
Comment from EPC
Aug 17, 2015 by kt, EPC
We apologize for the uncomfortable stay with us.
3 out of 5
by A verified traveler

Close to airport

Posted Aug 13, 2015
Pros: The staff at the desk were very nice and supportive. They told us we weren't the first people to complain about the lack of a shuttle as advertized.
Cons: Smoke free rooms that did not smell of smoke. Shuttle to airport
We booked this room because the information said 24 hour free shuttle to airport. Our flight left at 5:30 am. There were No shuttles to the airport and we had to get a taxi. The room was also supposed to be smoke free, but smelled of smoke.
Comment from EPC
Aug 15, 2015 by kt, EPC
We apologize for the inconvenience.
2 out of 5
by A verified traveler from Reno NV

Hotel Location

Posted Aug 10, 2015
Pros: Close to main casino and highway
Cons: Parking, and Plummer needed,
Location: Located near main casino good
Combined with another hotel,I had no parking after 10:30pm I had to park in mud and gravel against a fence squeezing in on the premises.Also they need a Plummer as the toilet seat was loose as hell unable to tighten myself.The sink faucet also needed tightening as it slipped.
Comment from EPC
Aug 14, 2015 by kt, EPC
We apologize for the parking lot being crowded.
2 out of 5
by A verified traveler

Inexperienced staff

Posted Aug 8, 2015
Pros: Right by freeways
Cons: Staffing and management
We checked in on a clearly sold out night but there was only one front desk clerk. When we finally checked in and got to our assigned room we were greeted by other guests it turns out we got sent to a occupied room. We were treated by the staff with rudeness as if it was our fault they had sent us to an occupied room even though we had kept calm and just wanted a bed. We got our unoccupied room and it was right next to the laundry, we were kept up all night to the sound of washers and dryers. The breakfast could of been very nice but once again it was understaffed for how busy it was and everything kept running out.
Comment from Hotel Management
Aug 11, 2015 by kt, Hotel Management
we are sorry
2 out of 5
by A verified traveler from CA

crowded

Posted Jul 27, 2015
Pros: Beds were excellent. Our minimal room had both a mini-fridge and a microwave. Very nice flat screen TV.
Cons: Better hallway ventilation would have been nice. Many people were cooking in their rooms and the halls smelled of cabbage and ramen half the time.
Location: Near airport and freeway. Also 1 block from a donut shop and Wienerschnitzel.
Parking lot was full both nights. Breakfast room was small but literally wall to wall crowded.
Comment from Hotel Management
Jul 29, 2015 by kt, Hotel Management
Thanks for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from sun valley ca.

My other room was ok

Posted Jul 20, 2015
This place is nice and clean I recommend this to anyone plus is not expensive and they serve free breakfast. Wich is not bad.
Comment from Hotel Management
Jul 29, 2015 by kt, Hotel Management
Thanks for nice comments,we are looking forward to serve you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Go Ducks!

Not for business travelers

Posted Jul 15, 2015
The internet was barely usuable so if that's important, look elsewhere
Comment from Hotel Management
Jul 29, 2015 by kt, Hotel Management
We are very sorry the internet did not work to you expectations ,we are working to correct the problem.