BED BUGS and non helpful staff
Posted Jan 3, 2017
This is the worst hotel I've ever stayed in. Ever. After checking in we took the elevator up to our floor and a fellow patron said to be wary of theft because their rooms had been robbed twice. The room wasn't clean, didn't have coffee, toiletries, or towels so we had to go back downstairs to get all of that from the front desk. We stayed 2 nights and when housekeeping cleaned after the first night they didn't replace toiletries or towels or coffee. We also noticed there was no refrigerator and the front desk told us it's $10 extra per night. The tv was an ancient box tv that made a loud ringing noise when on with lots of static every few minutes. The view from our hotel room was terrible. Looked straight onto a roof and because of the location it made the wind going by unbearable. We weren't able to sleep well because of the wind noise. AND the next morning we found BED BUGS on our stuff and on the beds. Ran to front desk to tell them and they didn't believe us. The front desk and head of housekeeping were very rude and head of housekeeping said she needed to go and see for herself. After showing her pictures and the physical dead ones we smashed she still didn't believe. It wasn't until she lifted a sheet and found a HUGE one that she said "okay, that's definitely a bed bug" before she believed me.
Comment from Hotel Management
Jan 7, 2017 by Jamie, Hotel Management
We are committed to deliver a clean, and comfortable room and apologize for any failure in delivering on this commitment during your stay. We do take all your points very seriously and we will immediately look into a resolution.