Ratings based on 1,524 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

My parents stayed here and it was horrible

Posted Aug 27, 2015
They started construction at 6 am and there's no hot water in the morning.
2 out of 5
by A verified traveler from Yerington, NV

Room and Pool

Posted Aug 26, 2015
Pros: Johnny Rockets Restaurant.
Cons: To much to mention, it has really became rundown!!:(
Location: Great city center location, near Ace's Baseball Park!!!
Room was extremely small, very cramped feeling!!! Very disappointed to find out property casino is now completely closed!! No mention of that when making reservations! Pool needs a cleaning and many tiles need replaced. This used to be our favorite downtown spot, but needs a lot of tlc to bring it back to what it once was!!! On a positive note, the "Johnny Rocket" restaurant is still there and couldn't be any nicer with great service and food!!!
3 out of 5
by A verified traveler

Mediocre

Posted Aug 26, 2015
The hotel was acceptable. We were placed next to the elevator so we heard that all night. The bed was very comfortable. Unfortunately there were several hairs in the bathroom. It was just mediocre so i felt the price was too high.
2 out of 5
by A verified traveler

BED BUGS BED BUGS BED BUGS

Posted Aug 25, 2015
Cons: Keep their business contract. Return phone calls. Don't say you can do a full refund if you don't actually do it.
We were NOT COMPENSATED AS PROMISED. LIARS !!!. ... We found a live bed bug (adult male) in one of the two rooms we stayed at. My sister caught it and killed it. We gave the dead carcass to the hotel staff. The staff told us not to worry and that it was just a baby. No, it wasn't. We compared pictures we found online. All pictures we found matched that dead bug to a fully grown adult male. We filed a report to the manager whom promised to contact us within a few days and were promised a full refund for that room. The manager, Crystal Multalo, never called us back nor returned any of our phone calls. We did not get our refund back as was promised. DISHONEST AND HEARTLESS BUSINESS.
2 out of 5
by A verified traveler

Posted Aug 24, 2015
Didn't like that the casino was closed I wasn't advice about that when I booked the hotel and spa was closed price seem I little pricey
3 out of 5
by A verified traveler

Posted Aug 24, 2015
room to small felt to crowded especially in the restroom, the bed was hard as a rock
1 out of 5
by A verified traveler from Renton, Wa

Avoid this hotel!

Posted Aug 24, 2015
Pros: Nothing
Cons: Everything. It was filthy with none of the advertised amenities.
Location: Too far from other casinos.
This hotel advertises itself as a 4 star luxury hotel on the river with a casino, spa and 3 restaurants. The casino is closed, the spa is closed and the restaurants are closed. They have a Johnny Rockets on site as the only restaurant. The room was disgustingly filthy. You had to put your shoes on to walk across the carpet when you got out of bed the carpet was so filthy and stained. We booked the hotel 4 months in advance which was plenty of time for them to tell us all of the facilities were being closed down. It is a 6 block walk to other casinos through a not very nice part of town. Being that my husband and I are seniors we were quite nervous about having to walk after dark through that part of town. We were very disappointed and felt that we had been duped by the advertising which is still advertising all of the amenities I list above on their website. We felt completely cheated. Never, ever stay at the Siena.
3 out of 5
by A verified traveler

Stop on way to San Francisco.

Posted Aug 23, 2015
Pros: The freeway access, the river view.
Cons: I think you should fix things as they are broken, that wouldn't be so hard to do and would make a big difference.
We stayed here two different nights. Once on the way to San Francisco and once on the way home from San Francisco. I had stated in my comments online when booking my rooms at this hotel that I would need a roll away bed each night. I didn't get to have a roll away bed either night, my adult son slept on the floor. It would be nice to know ahead of time if the roll away bed wasn't possible. The first night my room was much nicer than the second night. The second night my bathroom door was broken and it was dark in my room. The view was the roof of the hotel, not so good. The staff was nice and professional.
3 out of 5
by A verified traveler from tampa

Casino vacation...with no casino!

Posted Aug 18, 2015
Pros: The maid service was incredible! Friendly and accommodating. The access to Johnny rockets for room service was a little different but was good.
Cons: Clarity during the reservation process. Clean the pool area. Keep things open during normal hours, i.e., coffee shop.
Location: Too much construction to get around. It was confusing and not very friendly to walkers.
When we made our reservations we were not told the casino was closed. The whole point of paying a higher hotel rate was because it was supposed to have every thing on site, which it did not. In addition, the public areas, i.e., pool, were filthy. The tiles were gone on most of the steps making it hurt the bottoms of our feet. Also there was a ring of filth around the hot tub. There were no resort amenities like a spa or massage facility. Everything was closed. They said it was because of the new buyer. Regardless of the reason, they should have disclosed that information from the beginning.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from WA

Business trip ~ brought spouse and pup

Posted Aug 18, 2015
Pros: Location
Cons: Repair night lights in bathrooms, add switch so you do not have to unplug hair dryer to plug in make up mirror ~ add keurig brewers to rooms ~
Location: This is centrally located, right across from auto museum & within walk in to quality restaurants, bars, cafes, casinos, wildriver grill !.
The hotel is centrally located, easily accessible. Parking was close, check-in and out a breeze. Rooms were a bit dated, but maintained quite well. Hotel has no amenities at this time, no casino or restaurants, just a small coffee/pastry bar in the morning. The room was quiet, great view, though windows were rather dirty :) ~~ I would def give this place another opportunity next time I am in town ~