Ratings based on 1,730 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Hotel in transition

Posted Nov 24, 2015
Pros: The rooms are comfortable and clean.
Cons: The hotel doesn't have a functioning restaurant, no room service and very little in the way of amenities right now.
Location: Unfortunately the downtown area has slid considerably in the past 20 years. It looks a little like East Berlin back in 1956.
The hotel is in the middle of a transition to new ownership and the entire operation is on auto pilot. There is nothing special about the facility and most, if not all of the amenities are "on hold" through the transition. The Reno downtown is a toilet. I would recommend driving an hour up to Incline Village and staying there at Tahoe.
2 out of 5
by A verified traveler from California

uninteresting,bare minimum

Posted Nov 22, 2015
Pros: Beds were ok
Location: Near the river and the gambling area of Reno, but there is no gambling on these premises.
Given a handicapped room- did not request. Lamp did not work, even after two trips of hotel staff to fix it. View was so bad, windows were glazed to 5 foot level, and the make up mirror light did not work either. The lobby is sparsely furnished and uninteresting. The coffee bar closes at noon and there is no other restaurant on site. Price was not that inexpensive, and could have had at least four star amenities and facilities in other facilities.
3 out of 5
for Everyone
by A verified traveler from Tokyo, Japan


Posted Nov 8, 2015
Pros: カジノがないので、ホテルは静か。タバコの臭いもない。
Cons: ホテルに傘のレンタルがなかった。
2 out of 5
by A verified traveler from San Francisco, CA

Wait until they get things together!!

Posted Oct 28, 2015
Pros: The location
Cons: Just about everything
Neither Expedia nor the Hotel notified us that they lost their gambling license and no longer have a casino. My understanding is that it is a "turnover" to a new owner. But still... should have been notified. Also, there are no services to speak of (room service, valet, etc.) Parking, although free, is open to the public. The old "valet parking lot" is the new "guest parking lot" for guests of the hotel. They give you a pass to place on dash board so you don't get towed. Problem is... the "hotel guest parking lot" is further away than the "free for everybody" parking lot. That doesn't make sense. Front Desk. Although the people seem nice...they are sorely under-staffed. Finally, check out is 11:00 am. For a place without services and without a casino... seems they could give you a more manageable noon check-out. We called the front desk to see if we could get a slight delay to noon (since the room does not have a "check-out time" notice; we had no idea we had to leave at 11:00). They told us they couldn't accommodate a late check-out because they didn't have the "late check-out housekeeping staff to work it" even though it was just an hour...AND... there was no housekeeping staff in sight. Normally, you would see themin the halls cleaning other rooms. Mind you...this was a Sunday check-out This hotel, although pretty...falls way short of services. I'd wait until they compete the turnover; Good luck
2 out of 5
by A verified traveler from Dallas

Next to the Creek

Posted Oct 27, 2015
Pros: I wish I could think of a redeeming factor, but nothing comes to mind. The staff is good.
Cons: They are renovating the casino. I think tearing down the entire building and starting over would be more beneficial. The list is endless as to improve
Location: Talk to homeless, wander the streets in search of open restaurants, walk 4 blocks to casino
This is an older building that has seen much better days. I was given a free room upgrade, and am actually terrified by the idea of what I could have had. Parking is OK, and the lobby is OK. The staff is friendly. The individual room floors are very worn and dirty. Grime has sunk into everything, making you want to wash your hands just by walking in the corridor. The room was full of stains, smells, and grime. If I hadn't prepaid and had the time, I would have immediately left and found other accommodations. I think the homeless guy sleeping just off the hotel's grounds had a cleaner environment than I had. Nothing was like the pictures on the site. They were probably all more than 15 years old. I don't know if there was a spa, but would be afraid. No food in the hotel and a short walk to food was actually four blocks through construction zones, abandoned buildings and colorful street people.
3 out of 5
for Everyone
by A verified traveler

kinda disappointed

Posted Oct 26, 2015
My second stay at Siena - was disappointed that the casino had been shut down and it seemed like only a skeleton crew had been left behind to run the hotel. It was explained to me that the hotel had recently sold and would soon be a Marriott - no mention of any of this when I booked. My advise would be to wait to book this hotel until the transition is complete and Marriott hangs his sign out front.......
3 out of 5
by A verified traveler

Old property. Renovated many times.

Posted Oct 25, 2015
Small room. Small bathroom. No on site restaurant.
5 out of 5
for Everyone
by A verified traveler

Great non-smoking, non-gaming hotel on the Truckie

Posted Oct 23, 2015
A great place to stay during my 15 day trip to Reno. Very peaceful and relaxing hotel centrally located to all in Reno!
2 out of 5
by A verified traveler

Needs some updating

Posted Oct 21, 2015
Pros: The bar area and bartender were very pleasant.
Cons: Needs updated wifi. Staff needs to acknowledge deficiencies and try to correct them. Just saying "the wifi is working," doesn't do it.
Location: Downtown Reno is getting threadbare. There are some newer restaurants, but the city needs to do more.
The wifi is very slow. The room cleanup occurs at irregular times. One day at 3 o'clock we had to request that the room be made up.
3 out of 5
for Everyone
by A verified traveler from Grand Rapids, MI

Decent option for a hotel

Posted Oct 21, 2015
Pros: Staff were very helpful. Rooms were clean and nice.
Cons: I kind of got the feeling this hotel is going downhill. The second floor was completely dark. The casino area was closed.
Location: Really close to downtown Reno and only a few minutes from everything. I would recommend a rental car - Reno isn't really a cab town.
I was in Reno for a convention, but the hotel that was hosting it was sold out. I booked a room at the Siena instead. It's a perfectly decent hotel. The staff were great! The hotel itself was fine. It has a better than average fitness center and a nice pool area. It has a good location and it is easy to get to everywhere from there. One downside that I had was that dining options in the hotel were limited - the only restaurant was a Johnny Rockets (which is actually outside the hotel.) They do have a nice bar area, but it closes early. There are lots of great places to eat around there, but I was a bit disappointed when I came in late off the plane that my dining options were pretty limited.