Ratings based on 1,972 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
70% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler


Posted Jul 28, 2016
Other than the construction going on the hotel was fantastic. ------------------------------------------------------------
3 out of 5
by A verified traveler


Posted Jul 27, 2016
Hotel is under construction and this was not mentioned on the website. Beside that, no casino and room was clean.
5 out of 5
by A verified traveler from Tustin, CA

Nice place in the center of Reno

Posted Jul 25, 2016
Pros: Bartender - Karl - excellent tip for a good steak house in town!
Cons: Get the other rooms ready..
Location: Town Center location - almost everything in walking distance - very good steak house nearby!
Hidden gem - o.k. they still upgrade/renovate the rest of the place, but what I have experienced was very good. Loved the roof top pool - which was the icing of the cake..
2 out of 5
by A verified traveler

Old outdated hotel

Posted Jul 18, 2016
This hotel was outdated and needed a make over. I would have been ok with the old facility if it were kept clean but it was obvious that housekeeping didn't do their jobs. In the refregerator, there was left over food from previous guests. I have a serious doubt they changed the sheets on the bed from previous guest. Overall, I was so glad to leave. One positive thing is the hotel is smoke free.
3 out of 5
by A verified traveler from Orange County, California

Good location next to the River

Posted Jul 12, 2016
Pros: It is near the River walk and good restaurants within walking distance
The hotel is under renovation-and it needs it. It felt a little like a ghost town because of this. The spa is not working, the bar area is closed and the only place to get food is in the coffee shop in the morning. From the pictures, it looks like it will be nice when it reopens under a new name. I wouldn't come until then.
3 out of 5
by A verified traveler from O.P., KS


Posted Jul 8, 2016
Pros: Little. The staff seems nice.
Cons: Everything. Since they are renovating, they should just close until it's complete.
Location: The river is nice. About a half block on the way to the strip.
This hotel is not a nice casino hotel. It's an older hotel that is a few blocks off the strip. I was looking for a hotel with a pool for the kids and a hot tub for my wife and I. The hot tub was out of order and the pool was cold. The front desk clerk informed us that they were renovating the hotel and it will be very nice in 2017, but right now its still terrible. I wish I'd have known. It was over $200 a night and wasn't worth $50. Thank god we only stayed 1 night. The parking is terrible. The room was not cleaned and smelled like smoke and pet odor. The cheap wall unit was noisy as hell and didn't work well. I'd advise people to look elsewhere. The Peppermill is way nicer for about the same $.
1 out of 5
by A verified traveler from truong


Posted Jul 5, 2016
Room smell bad . Mattress is uncomfortable . Noisy
3 out of 5
by A verified traveler from Boise, ID

Will be a nice hotel someday.

Posted Jul 1, 2016
When I booked the hotel I had no idea it was under complete renovation, so the only amenity that was available was a small lounge that was closed by 10pm on a Saturday! Not to mention that the bartender was very fond of the local aristocrats. You were very much judged by your appearance. Although I own a construction company and I'm a successful realtor, I have tattoos so I wasn't given the time of day.
2 out of 5
by A verified traveler

Needs better cleanliness standards

Posted Jun 27, 2016
Everything was amazing till I got to my hotel room. My biggest issue was the cleanliness of the bathroom. There was a red stain on the bath mat towel and then on the face towel I saw a blonde strand of hair tucked inside of it. By the way my hair color is black. The shower needed repair, if you stood at a certain spot in the shower there wasn't a support. I got scared that if I put any of my body weight on that soft spot the shower would give in. Horrible experience and I wouldn't recommend this hotel to anyone.
3 out of 5
by A verified traveler

Posted Jun 23, 2016
I'll start by saying that the hotel looks really nice in the lobby! They are under construction and recently removed their casino, which kinda sucks cause it would have been nice to not have to leave to gamble or eat. It seems like this huge hotel and then when you go inside theres like nothing to it at all. Outside the hotel just across the street looks like the ghetto! Huge ugly apartment building. The staff was really nice. This hotel is pet friendly so there was some dog poop outside in the dirt. We booked a corner suite, which was pretty nice! The bed was very poor quality and there was no fitted sheets at all...so when laying or moving in the bed the flat sheet exposed the mattress which showed a stain. Yuck!! if you stay at this hotel DO NOT STAY NEAR THE ELEVATOR!!!!! since we had a corner suite, which was located just off the elevator...we heard the rumbling loud up & down noise ALL NIGHT LONG!!!!!!!! It was horrible! Awful! Made my overall rating for this hotel drop dramatically! Especially for the price we paid! We should not have had to deal with that! Especially while we were on a little vacation from our 3 kids to enjoy some quiet time! Overall....id stay somewhere else. In fact, I'll probably never visit Reno again. Very very run down.