Outdoor pool, open 9:00 AM to 8:00 PM, cabanas (surcharge), sun loungers
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Reviews of Silver Legacy Resort Casino at THE ROW

4 out of 5
Silver Legacy Resort Casino at THE ROW
407 N. Virginia Street, Reno, NV

Reviews

8.2

Very Good

Rating 10 - Excellent. 2160 out of 4316 reviews" "
Rating 8 - Good. 1152 out of 4316 reviews" "
Rating 6 - Okay. 501 out of 4316 reviews" "
Rating 4 - Poor. 269 out of 4316 reviews" "
Rating 2 - Terrible. 234 out of 4316 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Megan

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
First, it was extremely confusing finding the parking garage and getting checked in. We checked in late Thurs night, showered Friday morning at 5a and we had no hot water, luke warm at best. It was like that for 2 days. Friday they had issues with their elevators. They have 4 on our side of the building, but only bother to run 2. Both we having issues and people were getting stuck on the floors. We walked down the stairwell 6 flights to the bottom only to get to an emergency exit that would sound if we pressed the door. So, we had to walk back up 6 flights. After speaking with the front desk, they offered a credit to our bill, that they never actually added after being told 2 times at the hotel it was. Checked my bank yesterday and was billed the full amount. Now I have to make another call. Wouldn't stay there again with all the other options.
Stayed 3 nights in Apr 2024

6/10 Okay

Helen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The casino is nice, and easy to get to the sister casinos nearby.
Stayed 3 nights in Mar 2024
Response from Donald C. on Apr 18, 2024
Thank you for the review!

10/10 Excellent

Nancy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the rooms are very clean and they have everything you need for your stay
Stayed 2 nights in Apr 2024
Response from Donald C. on Apr 17, 2024
Thank you for the great review!

2/10 Terrible

John, Meridian

Disliked: Cleanliness, staff & service, property conditions & facilities
Had money stolen from my room. Surrounding area pretty gross with homeless etc.
Stayed 3 nights in Mar 2024
Response from Donald C. on Apr 15, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 Okay

Matthew

Stayed 1 night in Apr 2024
Response from Donald C. on Apr 15, 2024
Thank you for the review.

10/10 Excellent

Juan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once of the best experience on all
Stayed 2 nights in Apr 2024
Response from Donald C. on Apr 15, 2024
Thank you for the great review!

8/10 Good

Men

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Donald C. on Apr 15, 2024
Thank you for the review.

10/10 Excellent

Walen, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is a problem. Some bigger SUV/Truck could take two parking spaces and narrow drive way in/out the parking building.
Stayed 3 nights in Apr 2024
Response from Donald C. on Apr 15, 2024
Thank you for the feedback.

8/10 Good

Lorena

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 15, 2024
Thank you for the review

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Mar 2024
Response from Donald C. on Apr 15, 2024
Thank you for the review.

10/10 Excellent

Anthony

Business traveler
I was goog
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 11, 2024
Thank you for the review.

8/10 Good

Kristie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and comfortable bed
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 11, 2024
Thank you for the review.

10/10 Excellent

Jill

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice.
Stayed 4 nights in Apr 2024
Response from Donald C. on Apr 11, 2024
Thank you for the review.

8/10 Good

Walter, Colorado Springs

Business traveler
Liked: Cleanliness, staff & service
A good place to stay for the value, but all of the surrounding properties are really showing their age and have not been kept up at all.
Stayed 2 nights in Apr 2024
Response from Donald C. on Apr 11, 2024
Thank you for the feedback.

6/10 Okay

Carim

Traveled with partner
Okay place to say, but I would not stay again.
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 11, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 Okay

clarence b.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
there was a lot of people and only one elevator was running..waiting in line just to get to ur room is such a terrible and unsafe situation cos people try to get in the elevator and tend to overload...
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 11, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, amenities
I like that Silver Legacy is in the middle of The Row. Plenty of food and beverage options without having to go outside.
Stayed 2 nights in Apr 2024
Response from Donald C. on Apr 11, 2024
Thank you for the great review!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing in waking distance , dirty little motel and tweekers on the streets . Never been to Reno before, honestly will never come back unless for another event for my kids . It’s kind of like a cruise going to a crappy island ,nice on the ship but you don’t leave and explore!
Stayed 5 nights in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

6/10 Okay

steve

Traveled with family
Liked: Cleanliness, staff & service
Was put in smoking room when I requested non smoking
Stayed 4 nights in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

10/10 Excellent

edna, hayward

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and enjoyed the casino.
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the great review!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the review.

8/10 Good

Velma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have entertainment for adults and kids at the row, different restaurants and music
Stayed 2 nights in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the great review!

4/10 Poor

TAC

Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist is rude. Said Good morning to them, don’t look up and don’t say any back. I would never come back.
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

8/10 Good

Micheal

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the review.

10/10 Excellent

Tina Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the review.

10/10 Excellent

Sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for the elevators . Long waits for the elevators
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the feedback. We will be addressing your concerns.

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks! Good hotel
Stayed 2 nights in Feb 2024
Response from Donald C. on Apr 9, 2024
Thank you for the review.

6/10 Okay

Danielle Bialek

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the review.

8/10 Good

Hai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 9, 2024
Thank you for the review.

6/10 Okay

Erin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Checked in without difficulty. Room was clean
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 9, 2024
Thank you for the feedback. We will be addressing your concerns.

10/10 Excellent

Juvenal

Traveled with family and small children
Nice
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 5, 2024
Thank you for the review.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 5, 2024
Thank you for the review.

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The registration desk employees were so friendly, positive and kind. The room was very clean, comfortable and modern. A great place to stay for a ski trip to Mt. Rose. Really enjoyed our stay!
Stayed 2 nights in Apr 2024
Response from Donald C. on Apr 5, 2024
Thank you for the great review!

10/10 Excellent

colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a casino it was quiet…. Staff was very helpful….all the food we had was good!
Stayed 7 nights in Mar 2024
Response from Donald C. on Apr 9, 2024
Thank you for the great review!

4/10 Poor

Erin

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Arrived late afternoon, check- in was all by Kiosk. Dropped our belongings in the room. Room was clean, aesthetically pleasing. Returned to casino for food, drink and gambling. Returned to room in evening tired and ready for rest. Took a shower and water was cold. Water at sink was cold too. Called front desk and they wanted to send an engineer. I declined was tired, already had cold shower and the best the hotel offered was $25 service to be used in the property the following day- WHICH WAS THE DAY I WAS LEAVING!!! ARE YOU SERIOUS??? No hot water and no comp. Won’t be staying here again
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 5, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and interesting
Stayed 3 nights in Mar 2024
Response from Donald C. on Apr 5, 2024
Thank you for the review.

10/10 Excellent

Denise, Elk Grove

Liked: Amenities
Cold out
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 5, 2024
Thank you for the feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 5, 2024
Thank you for the review.

10/10 Excellent

reena

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are warm and welcoming. Rooms are clean and well organized. Will book again.
Stayed 1 night in Apr 2024
Response from Donald C. on Apr 2, 2024
Thank you for the great review!

8/10 Good

Doris

Traveled with partner
Liked: Cleanliness
Dining options was very limited. And really limited after 8.
Stayed 3 nights in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you for the feedback. We will be addressing your concerns.

6/10 Okay

Julio

I did not like that the bathroom hand wash had not door. it feels that lack privacy. The room was ok. Self check in is a little too compromising it lacks the service
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 Okay

Napoleon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place Coffee should be replenished every day
Stayed 3 nights in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you for the suggestion. We will forward this to our hotel team.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you for the review.

2/10 Terrible

Rhenz

Stayed 1 night in Mar 2024

8/10 Good

trevon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAN AND STAFF WAS WONDERFUL.
Stayed 2 nights in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you for the review.

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels in cans casinos were very clean, just the outside surroundings and I and homelessness is dirty
Stayed 4 nights in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you for the great review!

10/10 Excellent

Ryan, Salem

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you for the review.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 3 nights in Mar 2024
Response from Donald C. on Apr 1, 2024
Thank you for the review.

6/10 Okay

Richard

Stayed 1 night in Mar 2024
Response from Donald C. on Apr 18, 2024
Thank you for the review.

4/10 Poor

Gerald

Stayed 1 night in Mar 2024
Response from Donald C. on Apr 18, 2024
Thank you for the review.