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Reviews of Hyatt Place Reno Tahoe Airport

3 out of 5
Hyatt Place Reno Tahoe Airport
1790 East Plumb Lane, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1004 reviews" "
Rating 8 - Good. 259 out of 1004 reviews" "
Rating 6 - Okay. 78 out of 1004 reviews" "
Rating 4 - Poor. 39 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 6 nights in Feb 2024
Response from Hotel Management on Apr 18, 2024
Hello Petar, thank you for your review of the Hyatt Place Reno! We look forward to seeing you again!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and early shuttle to the airport
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 16, 2024
Thank you, Carol for the positive review! We will see you soon at the Hyatt Place Reno!

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 5, 2024
Hello Petar, thank you for your positive review! We hope to see you soon at the Hyatt Place Reno-Tahoe Airport Hotel again!

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great property that's right off the freeway
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 3, 2024
Hello Jessica, thank you for staying at the Hyatt Place Reno-Tahoe Airport Hotel! We appreciate your positive review and hope to see you soon!

10/10 Excellent

Robert

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
great staff, good breakfast, and puppy friendly....cleanliness of rooms could be improved upon.
Stayed 1 night in Mar 2024
Response from ET on Apr 1, 2024
Thank you, we do appreciate your review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you, Robert, for your perfect review! We look forward to seeing you again at the Hyatt Place Reno-Tahoe Airport Hotel!

10/10 Excellent

LEONARD A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is new and there shouldn’t be any issues at this time
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 2, 2024
Hello Lenoard, than you for your perfect review! We look forward to seeing you again at the Hyatt Place Reno-Tahoe Airport Hotel!

4/10 Poor

Aditya

Traveled with family
Liked: Staff & service
The bathroom is too small and outdated.
Stayed 1 night in Mar 2024
Response from Leonardo Ch. on Mar 28, 2024
Dear Aditya. Thank you for sharing your feedback regarding your recent stay with us. Your feedback is important to us, and we will certainly take your comments into consideration as we strive to improve the guest experience. We appreciate your patronage and hope to have the opportunity to welcome you back for a better experience in the future. Thank you for choosing our hotel.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leonardo Ch. on Mar 28, 2024
Dear Jessica. Thank you very much for leaving a perfect 5/5-star rating for your experience at Hyatt Place Reno Tahoe Airport. We are delighted to hear that your stay was excellent and that you enjoyed our services and amenities.

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, staff & service
A good stay
Stayed 2 nights in Feb 2024
Response from Leonardo Ch. on Feb 28, 2024
Dear Amy. Thank you for taking the time to leave a review. We're delighted to hear that you had a good stay! If there are any specific aspects that stood out to you or any suggestions you have for making future stays even better, please feel free to share. We appreciate your feedback and hope to welcome you back for another positive experience in the future.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and it was perfect for a quick night before an early morning flight. Beds were lovely. Bathroom was not very updated and showed its age, but was clean and comfortable. The check in experience was so lovely- the woman checking us in packed us breakfast bags when she heard we’d leave before the buffet. Her kindness made the stay!
Stayed 1 night in Feb 2024
Response from HP Reno Management on Feb 21, 2024
Thank you so much for taking the time to review our hotel! We appreciate the feedback, and it is getting time for a remodel and will be doing that soon! A HUGE thank you for noticing and being grateful for our staff! We will make sure that this staff member is rewarded for her kindness!

10/10 Excellent

Tatjana

Stayed 1 night in Feb 2024
Response from Leonardo Ch. on Mar 28, 2024
Dear Guest. Thank you for taking the time to rate your experience at Hyatt Place Reno Tahoe Airport with a perfect score of 5/5 stars. We're thrilled to see that you had an excellent stay with us.

8/10 Good

Kandiea

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities
My family and I enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from HP Reno Management on Feb 21, 2024
Thank you for staying with us!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from HP Reno Management on Feb 4, 2024
Thank you for high scores and for staying with us! All our best!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024
Response from HP Reno Management on Feb 4, 2024
Thank you for your high score and for staying with us! All our best!

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly from the time we arrived to the time we checked out. One of the best customer service experience I’ve had at a hotel. The room was clean and very spacious, with a work station, large king bed, accessible shower, and nice sofa bed. I will definitely be staying here again!
Stayed 1 night in Jan 2024
Response from HP Reno Management on Feb 4, 2024
Thank you for such a great review, Jessica! It means the world to us to have our staff acknowledged and we are so happy to hear you enjoyed your stay! All our best!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HP Reno Management on Feb 4, 2024
Thank you for high scores and for staying with us! All our best!

10/10 Excellent

Lisa P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice hotel conveniently located near the airport and other sights in Reno. Rooms are clean, comfortable and well appointed.
Stayed 1 night in Jan 2024
Response from HP Reno Management on Feb 4, 2024
Thank you for high scores and kind words! It means a lot to us! All our best!

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay for a Family of Four
Great stay. We had to do a last minute booking bc of weather. Room was pretty big with a sitting area. Furnishings are slightly dated and old but if you're looking for a room for some space this is a good option. Worth mentioning that there isn't really a restaurant on premises but you can get a quick meal there and the staff was super nice a nd accomodating.
Stayed 1 night in Jan 2024
Response from HP Reno Management on Feb 4, 2024
Thank you for high scores and for staying with us! All our best!

10/10 Excellent

Kai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and helpful. Room was very clean. We stayed here one night with our family of four because we had a late arrival in to the airport. The hotel airport shuttle takes about less than 5 minutes. Breakfast buffet included (scrambled eggs and chorizo) with choice of cereals bagels fresh fruit.
Stayed 1 night in Jan 2024
Response from HP Reno Management on Jan 3, 2024
Thank you for the wonderful review, Kai! It was our pleasure to have you stay here with us! Happy New Year!

10/10 Excellent

Jamshed

Stayed 3 nights in Dec 2023
Response from Leonardo Ch. on Jan 11, 2024
Dear Guest. Thank you so much for taking the time to share your fantastic 5/5 stars review of your recent stay at Hyatt Place Reno Tahoe Airport! We are thrilled to hear that you had such a positive experience with us. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great place
Stayed 4 nights in Dec 2023
Response from HP Reno Management on Jan 3, 2024
Thank you for your kind words! Happy New Year!

6/10 Okay

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HP Reno Management on Jan 3, 2024
Thank you for your review.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, park and fly
Overnight stay to head to the airport early. Park and fly available. Perfect set up!!
Stayed 1 night in Dec 2023
Response from HP Reno Management on Jan 3, 2024
GREAT REVIEW! Thank you so much Teresa!! Happy New Year!

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HP Reno Management on Jan 3, 2024
Thank you for staying with us!

8/10 Good

ji yeon

Stayed 2 nights in Dec 2023
Response from HP Reno Management on Feb 4, 2024
Thank you for high scores and for staying with us! All our best!

8/10 Good

Xiaojun

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from HP Reno Management on Jan 3, 2024
Thank you for staying with us!

4/10 Poor

zul

Stayed 1 night in Dec 2023
Response from HP Reno Management on Jan 3, 2024
Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located to the airport
Stayed 1 night in Dec 2023
Response from HP Reno Management on Dec 14, 2023
Thank you for your high score of our hotel, your remark about being close to the airport and especially for staying with us! We appreciate you!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HP Reno Management on Jan 3, 2024
Thank you for staying with us!

6/10 Okay

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from HP Reno Management on Jan 3, 2024
Thank you for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HP Reno Management on Nov 29, 2023
Thank you for staying with us and for giving us such a high score!

8/10 Good

Seilala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have been 5 stars all around but……
I would have given 5 star for everything but our room did not get cleaned from our two days stay. I wasn’t informed there wasn’t going to be any room service. I saw the cleaning of other rooms but when I returned from being gone all day, my room was not cleaned. I had to go to the front desk for fresh towels. Other than that, breakfast was amazing and the staff was friendly. Great hotel!
Stayed 2 nights in Nov 2023
Response from HP Reno Management on Nov 29, 2023
Thank you for staying with us. At times we have limited housekeeping due to staffing. We do apologize for the inconvenience.

2/10 Terrible

Roosevelt

Disliked: Amenities, property conditions & facilities
First room AC would not turn off and heat would not turn on, we had 10 blankets on bed. 30 degrees. You can see through all blankets- very thin, if you like to be warm ask for 12 extra. We requested a transfer, moved us across the hall. Room temp was acceptable- however, sink and shower wouldn’t get past Luke warm. Close to airport is the only plus. Staff made zero effort to credit or comp, just offered to switch rooms.
Stayed 2 nights in Nov 2023
Response from HP Reno Management on Nov 13, 2023
Our sincere apologies for the issues you experienced. Staff should have immediately moved you when you let them know of the issues you were having. You must have called for blankets since you had 10, and this should have been handled at that time. Unfortunately, when booking through a 3rd party we are unable to comp or credit. Please accept our apologies.

10/10 Excellent

Terri

Stayed 1 night in Nov 2023
Response from HP Reno Management on Nov 13, 2023
Thanks for staying with us, Terri, and for the high score!! You're the BEST!

10/10 Excellent

Gary

Business traveler
Liked: Amenities
Close to the airport, but still quite. Safe and clean.
Stayed 3 nights in Nov 2023
Response from HP Reno Management on Nov 29, 2023
Thank you for staying with us!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Great staff very friendly. Room is very modern and comfortable. The only negative was the lack of hot water for our shower. It was lukewarm at best. Having the refrigerator was great. I wish the room also contained a microwave.
Stayed 2 nights in Nov 2023
Response from HP Reno Management on Nov 6, 2023
Thank you for your review and our staff will truly appreciate your kind words. Our apologies if there was a water issue, we rarely have these issues anymore, but do apologize. We have mini refrigerators in every room, and microwaves are available through housekeeping upon availability and only if you are staying more than 3 nights. Thank you again!

10/10 Excellent

Waldo

Stayed 1 night in Nov 2023
Response from HP Reno Management on Nov 29, 2023
Thank you for staying with us!

8/10 Good

Alana, Westminster

Stayed 3 nights in Oct 2023
Response from HP Reno Management on Nov 29, 2023
Thank you for staying with us!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Nov 2023
Response from HP Reno Management on Nov 6, 2023
Thank you so much for your kind words!

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from HP Reno Management on Nov 6, 2023
Thank you for staying with us!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HP Reno Management on Nov 6, 2023
Thank you for the high score, Paul! Please come and see us again!

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable but lacked somethings.
The room was nice. I appreciated the couch. I would've liked a microwave in the room to warm up left overs.
Stayed 3 nights in Oct 2023
Response from HP Reno Management on Oct 25, 2023
Thank you for your review and nice to hear you enjoyed the room. The hotel was not originally designed to have microwaves, but we do have some available through housekeeping if staying more than 3 nights. We do have a microwave in the guest kitchen area for all our guests to use. Thank you, again.

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from HP Reno Management on Nov 6, 2023
Thank you for staying with us!

10/10 Excellent

Victoria, Oakland

Stayed 1 night in Oct 2023
Response from HP Reno Management on Nov 6, 2023
Thank you for your high score of our hotel. We hope you will be back to see again soon!

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from HP Reno Management on Oct 16, 2023
Thank you for staying with us!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HP Reno Management on Oct 13, 2023
Thank you for your high score! Come back to see us soon!

10/10 Excellent

Julie

Liked: Property conditions & facilities
Clean and smells good
Stayed 2 nights in Oct 2023
Response from HP Reno Management on Oct 13, 2023
We think you do too! ;) Thank you Julie!!!

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't ask for a better place to stay
We stayed here a week visiting our daughter Wonderful people at all positions Hotel was quiet, clean, and well equipped Good breakfast and free shuttle to airport Close to highway, but you don't hear it
Stayed 7 nights in Sep 2023
Response from HP Reno Management on Oct 13, 2023
We could not ask for a nicer review...thank you, Steve! Come back and see us soon!

8/10 Good

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is a very good located property
Stayed 3 nights in Sep 2023
Response from HP Reno Management on Oct 13, 2023
Thank you so much! We hope you will come back and see us soon!