Ratings based on 358 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from New York, NY

A truly "Grand" Hotel

Posted Oct 12, 2016 on Orbitz
Pros: The staff is the most wonderful, attentive, and professional I've experienced anywhere.
Location: A little out of the way, but in a good way.
I have been going to this Hotel for many years, this is by far my favorite. When I'm back home, I 'm always wishing I was back.
Comment from Hotel Management
Oct 16, 2016 by The St. Regis, Rome, Hotel Management
Dear Don Guest, we are grateful for your loyalty and we feel honored that you define the St. Regis as your "favorite" hotel. Nothing could make us happier and we look forward to welcoming you back for another memorable stay. Sincerely yours, Vincenzo Falcone Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Oct 10, 2016
Location: Near everything
Everything you need and more , you have butler, irons your clothes and shoe shines, brings your coffe and breakfast , your spoiled every day
Comment from Hotel Management
Oct 13, 2016 by The St. Regis, Rome, Hotel Management
Dear Anonymous Guest, what we loved about your review is the term "spoiled"! Indeed this is our aim, to create special moments for our Guests to enjoy and to treasure. Thank you and we look forward to your next visit, Kind regards, Vincenzo Falcone Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Beautiful hotel good location

Posted Oct 3, 2016
The hotel is very pretty, location is walkable to all major tourist spots.
Comment from Hotel Management
Oct 4, 2016 by The St. Regis, Rome, Hotel Management
Dear Isabel, Thank you for sharing the two major features of your stay at The St. Regis Rome: the comfort of the hotel and its strategic location, equidistant to all of the “major tourist spots”, as you mentioned. We hope to have the pleasure to welcoming you back soon to our renovated and exclusive hotel. Sincerely, Vincenzo Falcone Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Great location.

Posted Sep 24, 2016
Everything is in walking distance such as the metro, train station and shopping. And all of what Rome is about are also within walking distance from the Spanish Steps to Trevi Fountain.
Comment from Hotel Management
Sep 27, 2016 by The St. Regis, Rome, Hotel Management
Dear Mel, Thank you for highlighting the strategic location of our hotel and the many transportation opportunities just stepping out of our main doors. It would be a great pleasure welcoming you back whenever your travel plans bring you to Rome again. Best regards, Vincenzo Falcone Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Louisiana

Convenient hotel and TAXI location

Posted Sep 14, 2016
Pros: We love the surprises in our room in the evening.
Cons: Once the upgrade is completed this will be an outstanding hotel
Location: All major tourist attractions are within 1-5 miles from the hotel.
Friendly staff eager to help. 1 of 3 elevator was out of service for the 10 days we were there. Otherwise, not much can be improved/
Comment from Hotel Management
Sep 16, 2016 by The St. Regis, Rome, Hotel Management
Dear Rey Guest, We are delighted that you enjoyed the little touches arranged in your room each day to make you feel special and welcomed. We are sorry that one of the four Guests’ elevators is currently not operative; for safety reasons we prefer our guests refrain from utilizing it, while we await the substitution of a pivotal part of it. We would be honored to welcome you back to create another memorable experience. Kind regards, Vincenzo Falcone Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Exquisite hotel

Posted Sep 13, 2016
Pros: The beautiful rooms. The excellent location. Champagne at 7pm. Wonderful butler service.
Cons: Just better training for the housekeeping staff.
Location: Very central, close to buses and trains and within walking distance of many beautiful museums and landmarks.
Fabulous hotel in every way. Perfect location. Gorgeous, elegant rooms. Excellent staff. Butler service that is second to none. Everyone went out of their way to ensure we had what we needed, when we needed it. Loved every minute of our stay !!
Comment from Hotel Management
Sep 16, 2016 by The St. Regis, Rome, Hotel Management
Dear Ms. Maggie May, your five star score makes us proud and happy. Thank you for sharing you positive experience and we look forward to welcoming you back for another memorable stay! Kind regards, Vincenzo Falcone Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge

EXCELLENT HOTEL

Posted Sep 11, 2016
Pros: The staff was very helpful and the room was very clean . Beautiful rooms.
Cons: hard to say ,my experience was great
Location: The tour company is just outside the hotel and the train station is close by .
THE staff was excellent and very helpful . The room was very nice. I will definitely return .
Comment from Hotel Management
Sep 27, 2016 by The St. Regis, Rome, Hotel Management
Dear John, We are absolutely delighted by your review and we look forward to welcome you back on your next trip to the Eternal City. Rome deserves more than just one visit to discover its many treasures. Until then, best regards, Vincenzo Falcone Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC A

Hotel is nice but not a typical st Regis...

Posted Aug 21, 2016
I have stayed on Roma 3 times. This was my first stay at st. Regis. The hotel is clean and nice but not the typical St. Regis. One elevator is always broken the other only worked sometimes. The staff is friendly, I would only stay if I got a great rate otherwise I would go to one of the other top Roma hotels.
Comment from Hotel Management
Sep 16, 2016 by The St. Regis, Rome, Hotel Management
Dear Mitch, Thank you for sharing your experience, we greatly appreciate both your positive comments and your criticism in our continuous effort to provide our Guests' with the best assistance. We are sorry that one of the four elevators was not operative; for safety reasons we preferred our guests refrain from utilizing it, while we awaited the substitution of a pivotal part of it. We would be honored to welcome you back and remain, Sincerely yours, Vincenzo Falcone Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from oxford

Very welcoming people

Posted Aug 8, 2016
Nothing was to much trouble , I would say every member of staff was a credit to the hotel
Comment from Hotel Management
by The St. Regis, Rome, Hotel Management
Dear Guest, Your feedback is rewarding and inspiring at the same time, since it summarizes the proper meaning of Bespoke Service: make our Guests feel at home, assisting them anytime and anticipating their requests. All the St. Regis Team joins me in thanking you for your recognition and full star rating. ARRIVEDERCI E A PRESTO, Vincenzo Falcone Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great central location

Posted Jul 18, 2016
Pros: Rooms, beautiful decor but lobby, restaurant and bar under construction. Absolutely love the St. Regis saber champagne ritual at 7pm every night
Cons: Service
Location: As mentioned centrally located.
The St Regis is located in the middle of all need to see sites of Rome, except Vatican. Rooms are big for hotels in most of Rome. Service not quite 5 stars as Hassler or Rusie but good enough.
Comment from Hotel Management
Jul 18, 2016 by The St. Regis, Rome, Hotel Management
Dear JBL Guest, Thank you for sharing your experience. We are very pleased that you enjoyed our daily 7.00 pm Evening Ritual, taking place in all the St. Regis Hotels worldwide at the same time. We greatly respect your comment about the service and we will continue work to improve this aspect. Thank you and Best regards, Vincenzo Falcone Hotel Manager