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Loved the location of this hotel. It was a great home base for all of our different activities during our stay in NYC. My only wishes would be that the room was a bit cleaner and that the staff was more informative when we arrived. Proactively giving us a map of the area when we checked in would ...
"Nice" hotel undergoing some reservations. "Basic" rooms are small, e.g. room only for a bed and desk with chair, but fairly comfortable and clean. Loud fan helps to drown out noise from busy Times Square.
We were back at the W after a 10 year gap. The last trip was fantastic and the hotel was a very cool hip surprise. There are not many hotels offering 2 double beds in a room, and this is one of them. 10 years later the hotel is showing its age. Tired and worn fixtures in the rooms; not much renovating ...
Enjoyed the stay. The hotel is nice although getting a little worn out in spots. Elevators need better lighting. But the location is perfect. Rooms are small but ok, after all it's NYC you don't spend much time in your room.
Service was great! Lori from concierge was very helpful. When our TV was not working help arrived in minutes after our call. Loved the warm cookies when we arrived.
Nice hotel in prime Times Square location. Walls are a bit thin, so we could hear just about everything from the loud people in the room beside us.
We had a great trip but every time I tried calling housekeeping, there was a busy signal. I like using white washcloths instead of blue. My son was disappointed we had to pay for wifi.
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