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Reviews of Wyndham Garden Villavicencio

3.5 out of 5
Wyndham Garden Villavicencio
Kilometro 3.5 Via Quisqueya, Vereda Brisas de Upin, Restrepo, Meta

Reviews

7.6

Good

Rating 10 - Excellent. 60 out of 227 reviews" "
Rating 8 - Good. 95 out of 227 reviews" "
Rating 6 - Okay. 43 out of 227 reviews" "
Rating 4 - Poor. 13 out of 227 reviews" "
Rating 2 - Terrible. 16 out of 227 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Rodrick

Liked: Cleanliness, staff & service, room comfort
Not Villavicencio. It's 40 Mins or $20US to/from
Great hotel but it's not in Villavicencio! It's 40+ minutes away from Villavicencio. Staff was great. Very friendly and tried their best to help. Beautiful property. I mean, truly amazing and relaxing. Beautiful pool. Fun game room. The problems: This is a long way from Villavicencio! 70,000+ pesos each way, to and from. There are no refrigerators in room now, since Pandemic. There are no restaurants nearby so after 9pm or so, suggest you have food in room. The large garden tub/jacuzzi tub did not have hot water. They told me there was hot water, but after being on property, they confirmed there indeed was not. Strange side note: No iron in room either. That was a weird thing.
Stayed 1 night in May 2022
Response from Hotel Wyndham Garden Villavicencio on Jun 13, 2022
Estimado Rodrick Muchas gracias por su calificación y opinión sobre nuestro servicio e instalaciones y por sus observaciones, son muy importantes para nosotros ya que nos permiten mejorar cada día más. ¡Esperamos tenerlos pronto en casa para tener el gusto de atenderlos nuevamente!

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Hotel Wyndham Garden Villavicencio on Feb 3, 2022
Estimado Luis Muchas gracias por su calificación y opinión sobre nuestro servicio e instalaciones. ¡Esperamos tenerlos pronto en casa para tener el gusto de atenderlos nuevamente!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Very nice gardens and pool, buildings need maintenance, elevators not operating, restaurant needs better service. Corridors in the buildings need earlier cleaning, lots of bugs and wet when raining (safety hazard).
Stayed 2 nights in Aug 2021
Response from We are waiting for you soon. on Sep 5, 2021
Appreciated, thank you for your comments which help us to improve day by day, the climate of Restrepo is rough and we are in constant maintenance of the facilities despite the rains

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Services, Excellent Staff very friendly, for sure we'll back soon
Stayed 3 nights in Jul 2021
Response from We are waiting for you soon. on Sep 5, 2021
Estimada Muchas gracias por su calificación y opinión sobre nuestro servicio e instalaciones.

6/10 Okay

Verified traveler

Liked: Staff & service
Restrepo stay
Hotel that needs an upgrade or remodeling soon. Only good reason to go here is if you play golf. No water until 10pm because of some issue. Rented the bikes and they were in horrible condition. Mildew on outside balconies. Food was normal at best.
Stayed 1 night in Jul 2021
Response from We are waiting for you soon. on Sep 5, 2021
Estimated Thank you very much for your rating and opinion about our service and facilities and for your comments that allow us to improve every day. We are working daily with the maintenance issue despite the adverse weather. I will be back soon!

8/10 Good

Tatiana

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great place, but needs a lot of maintenance.
The entire hotel run out of water during our stay. Reception is spotty and wifi barely works.
Pool
Pool from our balcony
Stayed 2 nights in Jul 2021
Response from We are waiting for you soon. on Sep 5, 2021
Estimated Thank you very much for your rating and opinion about our service and facilities and for your observations that allow us to improve every day, in that week it rained so much that it affected our operations and also the wifi I will be back soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Mal servicio para limpiar la habitacion El servicio en la piscina restaurante fue bueno
Stayed 3 nights in Jul 2021
Response from Muchas gracias, los esperamos pronto. on Sep 5, 2021
Estimada/o Muchas gracias por su calificación y opinión sobre nuestro servicio e instalaciones y por sus observaciones que nos permiten mejorar cada día más. Estamos trabajando para que nuestro personal esté super pendiente. ¡Pronto regreso!

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Muchas gracias, los esperamos pronto. on Sep 5, 2021
Estimado Muchas gracias por su calificación. ¡Pronto regreso!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a wonderful place. The nature is the best. It is not so far of the town but you can take a nice sleep. Staff is incredible and breakfast is so good. I do recommend it.
Stayed 4 nights in Apr 2021

8/10 Good

Zahyra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
Nice and clean place. Restaurant service was very poor but overall is worth it
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities
Buen hotel, muy lindas instalaciones aunque deben tener mas cuidado con el aseo de los corredores. Le falta organizar mejor los horarios de uso de piscina por temas covid.
Stayed 3 nights in Mar 2021

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for rest and to enjoy nature
Beautiful hotel located in Restrepo, just 20 minutes from Villavicencio, far from any noise. The rooms are not equipped with a fridge if you want to keep your drinks cold. The WiFi connection is very poor in the rooms area, as well as in the common areas.
Stayed 2 nights in Jan 2021

8/10 Good

GUSTAVO

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice Hotel, a little outdated but with amazing ppl
The Hotel is very nice, unfortunately, the Pandemic and the Closure of the Way from Bogota to Villavicencio put the hotel in a very stressful situation. It feels a little outdated, but the staff is amazing. I would recommend a little more effort on the sanity checks for the pandemic but it is ok.
Stayed 1 night in Jan 2021

10/10 Excellent

Caviedes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Wyndham Garden Villavicencio on Jan 14, 2021
Estimado Huésped Muchas gracias por las cinco estrellas con que califica nuestro servicio e instalaciones. Esperamos tenerlos pronto en casa nuevamente!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s to expensive for the services and locations.
Stayed 1 night in Dec 2020
Response from Wyndham Garden Villavicencio on Dec 18, 2020
Estimado Huésped Muchas gracias por su calificación y opinión sobre nuestro servicio e instalaciones y por sus observaciones que nos permiten mejorar cada día más. Esperamos tenerlos pronto en casa nuevamente!

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

4/10 Poor

Garry, Port St Lucie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Overall nowhere near up to the standard for a Wyndham hotel resort or in fact any brand resort hotel Big hotel, bad at normal times, but even worse when occupancy is high. In general the hotel is not what a booking customer expects of even a 3star hotel let alone a brand name one. It’s in dire need of renovation of both its fabric but most of all its standards. If I were Wyndham I would be embarrassed to put my name on the building. Rooms are basic clean, but like all things here in need of modernization No room service, not even a shop for essentials, you can’t even buy suntan oil. The nearest shop is a round trip of about 1/2 hour by car away. Only 1 dinning room restaurant + 1 pizza bar Dinning room has the atmosphere of a low end cafeteria. At dinner service not a table cloth to be seen, same 10 or so items on the menu. No wine list at all. Nowhere to have an evening dinner for a celebration say or just a normal resort experience. What should be the hotels pride and joy is their swimming pool. But oh no. Only 10 wooden slat sun beds with no cushions and cheap flimsy plastic chairs and tables for about another 50 people max. No individual sun umbrellas. But don’t worry unless your prepared to get up at 6am you won’t get one as they will all have been reserved by towels. Unbelievably there is No anti slip area around the 2 main pools. I’ve seen at least 8 bad falls. No towel service. Pool in need of renovation - extensive paint missing.
Stayed 7 nights in Dec 2018
Response from Relaciones públicas on Jan 19, 2019
Estimado Garry Muchas gracias por la calificación que les otorga a nuestro servicio e instalaciones. Así mismo agradecemos sus observaciones pues ellas nos permiten mejorar cada día más. Esperamos tenerlos pronto en casa nuevamente!

10/10 Excellent

ICP, Jax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Restrepo city
Clean. Good staff. Good breakfast. Pool and golf course very well design. Catholic Chaprl for Sunday mass.
Stayed 1 night in Mar 2018
Response from Guest Service on Jun 25, 2018
Estimado ICP Muchas gracias por las cinco estrellas con las que califica nuestro servicio e instalaciones. Esperamos tenerlos pronto en casa nuevamente!

8/10 Good

Michael

Liked: Staff & service, room comfort
Decent
Hotel is a little tired and there was no hot water but as we were only there for one night it was ok The bedding was good and rooms spacious Staff were friendly and helpful breakfast was good
Response from Guest Service on May 19, 2018
Estimado Michael Muchas gracias por la calificación que le otorga a nuestro servicio e instalaciones. Así mismo agradecemos sus observaciones pues ellas nos permiten mejorar cada día más. Esperamos tenerlos pronto en casa nuevamente!

6/10 Okay

Juan

Liked: Room comfort
Stayed 2 nights in Jan 2018
Response from Guest Service on May 17, 2018
Estimado Juan Muchas gracias por la calificación que le otorga a nuestro servicio e instalaciones. Así mismo agradecemos sus observaciones pues ellas nos permiten mejorar cada día más. Esperamos tenerlos pronto en casa nuevamente!

6/10 Okay

German

Disliked: Property conditions & facilities
Nice place, but probably not worth the money
This is an old club that was remodeled as a Hotel. There are many nice things about the place, but, at the same time, it is clear they try to cut corners and save on petty items. For example, the toilet paper is horrible, the dining room so small they have to put the buffet outside at 30 degree C, which make you doubt about trying the milk or yougourt. Also, the wi fi quality is dreadful, and completely absent in the swimming pool area.
Response from Guest Service on May 28, 2018
Estimada Alexandra Muchas gracias por la calificación que le otorga a nuestro servicio e instalaciones. Así mismo agradecemos sus observaciones pues ellas nos permiten mejorar cada día más. Esperamos tenerlos pronto en casa nuevamente!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful settings
This hotel is perfectly located near the urban area of Villavicencio, with wonderful views of the plains. The pool area is very pleasant because it's surrounded by nature. The service was superb and the food at the restaurant was great. The construction is new but needs a little attention to final details and finishes. The rooms are spacious but the beds are small and the mattresses hard. If you can look past these minor issues, I'm sure you'll have a great stay as we did. I do hope to return someday.
Stayed 2 nights in Oct 2017

8/10 Good

Carlos

Liked: Cleanliness
Wyndhm Villavicencio
The location and facilities are fairly good. However, many things should be improve, starting from general maintenance.
Stayed 4 nights in Jul 2017
Estimado Carlos Muchas gracias por el tiempo que dedica a dejarnos sus observaciones, ellas nos permiten mejorar cada día más. Esperamos tenerlo en casa nuevamente!

6/10 Okay

Keith

Disliked: Staff & service
Good and bad
Nice place, in a nice setting although for £70 a night I expect hot water. The place could be so much nicer than it is, however it's really badly ran. It was therefore empty, food was moderate at best, bar area left so much to be desired, wasn't really looking for a Karaoke place when I booked.
Dear Keith We appreciate your comments, allow us to improve every day. By international safety standards, we only can to have warm water to avoid accidents with children (who are the biggest users of the tubs); we can not handle high temperatures. We hope to have you at home soon again!

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Clean and good for families
The hotel needs improvement in the building and the room. The pictures are old. The kids zone need mayor improvement. The rooms are clean but need patio furniture and glass i

8/10 Good

kevin, new zealand

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
nice luxury hotel
the hotel was great. big pool nice breakfast nice room and quiet. however the pool needs fixing as I got hurt swimming. it haseems knife edge rough part between the two pools and it will cut you for sure. needs to be fixed. I got massive cuts across chest and it's painful

8/10 Good

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel
Nice hotel. Golf, tennis, 3 pools. Maybe would be good to improve quality of restaurants. Rooms big and comfortable. Overall the best option for a stay in Villavicencio

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bad condition. Good service
The hotel is pretty but in in very bad condition. The people at the hotel are very nice. Food is not that good.

8/10 Good

Julio, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable.
Good and comfortable for relax and see the nature.

4/10 Poor

Camilo, Bogota

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice facilities, the worst service ever
The hotel has nice facilities but there are no trained people to deliver an ok services. The minibar is never refillef, the food stalls are closed most of the time and they serve pizza made with ketchup and canned sauzages. The menu at the main restaurant is apparently ok but when you order they have very little things. I asked the waiter to check with the chef for the signature dish and he came back saying it was chicken breast with chips. They also serve beer on the rocks becuse it is not col enough. I could write at least 10 other issues we had, and not only me, we were 200 people attending a conference and we all had a terrible experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel in Villavicencio surroundings
Our stay was really comfortable. The room was well kept, clean and comfortable. My only complain was a light smell to humindity. Staff were kind, friendly and wishing to give a good service.The masseuse was excellent. Music by the pool, relaxing and nice.

10/10 Excellent

Esperanza, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holidays
Excellent experience in the middle of a fantastic scenery

2/10 Terrible

Jose domingo, Tx

Disliked: Staff & service
Bad
Staff rude and nobody helps

6/10 Okay

luis, Bogotá, Colombia

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nice hotel with too many maintenance problems
The hotel infrastructure is good, great pool, golf course, great rooms with very comfortable beds, beautiful gardens, gym, spa and other facilities. The big problem is the whole hotel is out of maintenance. The pool, pool chairs, buildings, common areas, etc need a lot of work to be at a decent level. It seems that the administration hasn't done any maintenance for years. The pool chairs are broken, tables and chairs broken also, all the walls dirty or cracked, deficient lighting, bathtubs dirty, among other problems. It's a shame because the hotel itself is really good, the service in general is Ok, but for a hotel that is rated as 5 stars and the price is not acceptable such situation. They have to improve this if they want to stay in business. I doubt I'll be back in the future

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
A bit run down
It's a beautiful property but needs a little more love.

8/10 Good

sonia, co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Golf course
You can afford to pay the fee that only cost 60.000 and u'll enjoy a lot. Nice view and delicious food.

8/10 Good

Daniel, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pool!
Good Overall: great pool, good service, just OK food. Only bad experience was that I had a 1 Kingsize bedroom paid for, and was surprised with an extra charge for another person, which was completely unexpected...would have been nice to know this/be warned ahead of time. Overall, the best place in Villavicencio.

10/10 Excellent

David Garcia, Palm Harbor, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place closest to Bogota to relax
Everything was great, the hotel condition, the rooms, the friendly staff, the location, room service was fast, the food was good, We were completely satisfy.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Fermando, Bog

Disliked: Staff & service, property conditions & facilities
In Colombia there are better opcions
Manager staff terrible , this hotel is not a hotel, B&D is better

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

sonia, co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rooster

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great Room - but that's it...
GREAT - the room was VERY nice...great beds, great bathroom, A/C, hot water, Directv...very nice GOOD - food in the restuarants, Service at Front Desk BAD - Pool was green with algae, Pool side service was pratically non-existant, the golf course was over-grown, the grounds of the hotel were over-grown, most of the facilities were closed due to low-occupancy, in some areas the buildings looked to be falling apart (mold & cracks)...Overall---NOT worth the money...

6/10 Okay

John, WEST PALM BEACH

Business traveler
Disliked: Amenities, property conditions & facilities
No tienen agua caliente Las habitaciones estan bien pero huelen a viejo El check in y out es demasiado lento
Stayed 1 night in Jul 2022

6/10 Okay

GERMAN

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Laura

Stayed 3 nights in Jun 2022
Response from Hotel Wyndham Garden Villavicencio on Jun 26, 2022
Estimada Laura, Muchas gracias por su calificación sobre nuestro servicio e instalaciones, siempre es un placer recibirlos. Compartiremos sus comentarios con nuestro equipo, nos esforzamos continuamente por superar sus expectativas. Gracias nuevamente por compartir su experiencia, y esperamos poder servirle en el futuro. Cordialmente,

6/10 Okay

Adriana

Liked: Staff & service, room comfort
El hotel se ve que fue muy bueno en pasado ,,deberian hacerle la fuerza para recuperarlo ya que es muy atractivo para descansar
Stayed 3 nights in Jun 2022
Response from Hotel Wyndham Garden Villavicencio on Jun 13, 2022
Estimada Adriana Muchas gracias por su calificación y opinión sobre nuestro servicio e instalaciones y por sus observaciones, son muy importantes para nosotros ya que nos permiten mejorar cada día más. ¡Esperamos tenerlos pronto en casa para tener el gusto de atenderlos nuevamente!

8/10 Good

Luis Orlando

Stayed 1 night in May 2022
Response from Hotel Wyndham Garden Villavicencio on May 31, 2022
Estimado Luis Muchas gracias por su calificación y sobre nuestro servicio e instalaciones, son muy importantes para nosotros ya que nos permiten mejorar cada día más. ¡Esperamos tenerlos pronto en casa para tener el gusto de atenderlos nuevamente!

8/10 Good

Freddy Alexander

Stayed 1 night in May 2022
Response from Hotel Wyndham Garden Villavicencio on May 23, 2022
Estimado Freddy Muchas gracias por su calificación sobre nuestro servicio e instalaciones y por sus observaciones, son muy importantes para nosotros ya que nos permiten mejorar cada día más. ¡Esperamos tenerlos pronto en casa para tener el gusto de atenderlos nuevamente!