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Overview of Grecotel Creta Palace

Photo gallery

Featured Image
On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
Indoor pool, outdoor pool

4.1/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet Friendly
  • Air Conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Personal protective equipment

Explore the area

    Popular LocationHorse Park Rethymno13 min walk
    Popular LocationRethimno Kart8 min drive
    Popular LocationRethymnon Town Hall11 min drive
    AirportChania (CHQ-Ioannis Daskalogiannis)66 min drive
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  • Family Bungalow, Garden View

    Room amenities

    • 484 sq ft
    • Sleeps 4
    • 2 Double Sofa Beds OR 1 Double Bed
    More detailsFamily Bungalow, Garden View
  • Bungalow (Side Sea View)

    Room amenities

    • 376 sq ft
    • Sea view
    • Sleeps 3
    • 1 Queen Bed
    More detailsBungalow (Side Sea View)
  • Family Bungalow (Deluxe)

    Room amenities

    • 592 sq ft
    • Sleeps 5
    • 1 Double Bed
    More detailsFamily Bungalow (Deluxe)
  • Room (Palace)

    Room amenities

    • 484 sq ft
    • Sea view
    • Sleeps 3
    • 1 Queen Bed OR 1 Twin Bed
    More detailsRoom (Palace)
  • Standard Room, Sea View

    Room amenities

    • 301 sq ft
    • Sea view
    • Sleeps 3
    • 1 Double Bed OR 2 Twin Beds
    More detailsStandard Room, Sea View
  • Deluxe Bungalow, 1 Bedroom, Private Pool

    Room amenities

    • 495 sq ft
    • Sea view
    • Sleeps 4
    • 1 Double Bed
    More detailsDeluxe Bungalow, 1 Bedroom, Private Pool
  • Bungalow, Garden View

    Room amenities

    • 355 sq ft
    • Sleeps 3
    • 1 Twin Bed
    More detailsBungalow, Garden View

About this area

Rethymno

Located in Rethymno, Grecotel Creta Palace is on the beach. Rethymnon Lighthouse and Rimondi Fountain are notable landmarks, and if an activity is on the agenda, check out Rethymnon Venetian Port. Traveling with kids? Consider Rethimno Kart and Sacred Monastery of Arkadi. Water skiing, parasailing, and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking nearby.
Visit our Rethymno travel guide
Popular Location

What's nearby

  • Horse Park Rethymno - 13 min walk
  • Rethimno Kart - 8 min drive
  • Rethymnon Town Hall - 11 min drive
  • Rethymnon Venetian Port - 12 min drive
  • Rethymnon Lighthouse - 14 min drive

Getting around

  • AirportNikos Kazantzakis Airport (HER) - 68 min drive

Restaurants

  • Labyrinth Main Restaurant — 1 min walk
  • Barbarossa á la carte — 1 min walk
  • Zisis — 5 min walk
  • Klimataria — 11 min walk
  • Skypark — 12 min walk

About this property

Grecotel Creta Palace

5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at Grecotel Creta Palace's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants. All 335 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with satellite channels. Guests will also find patios, refrigerators, and minibars.
Grecotel Creta Palace offers 335 accommodations with minibars and safes. Rooms open to patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Rethymno hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 8:00 AM–10:30 AM
  • 5 restaurants and 1 coffee shop/café
  • 3 bars/lounges and 1 beach bar
  • Room service available

Things to do

  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Supervised childcare/activities

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Greek
  • Russian

Business services

  • 1 meeting room
  • Business center
  • Computer station
  • Conference space (2691 square feet)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar
  • Refrigerator

Outdoor space

  • Patio

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in from 4:00 PM - 5:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets stay free
Up to 11 lbs

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grecotel Creta Palace Hotel Rethimnon
Grecotel Creta Palace Hotel Rethymnon
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymnon
Grecotel Creta Palace
Hotel Grecotel Creta Palace
Grecotel Creta Palace Hotel Rethymnon, Crete
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymno
Grecotel Creta Palace Hotel Rethymno

Frequently asked questions

Can I cancel my reservation for free at Grecotel Creta Palace and receive a full refund?
Yes, Grecotel Creta Palace offers free cancellation on select room rates, because flexibility matters! Please refer to Grecotel Creta Palace cancellation policy on our site for more details about any exclusions or requirements.
Does Grecotel Creta Palace have a pool?
Yes, this property has an indoor pool, an outdoor pool, and a children's pool.
Is Grecotel Creta Palace pet-friendly?
Yes, Grecotel Creta Palace allows pets with a maximum weight of up to 11 lbs per pet.
How much is parking at Grecotel Creta Palace?
Self parking is free at this property.
What time is check-in at Grecotel Creta Palace?
Check-in is from 4:00 PM - 5:00 PM. Late check-in is available during limited hours.
What time is check-out at Grecotel Creta Palace?
Check-out is at 11:00 AM.
Does Grecotel Creta Palace provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Grecotel Creta Palace located?
Nestled on the beach, this Rethymno hotel is within 3 mi (5 km) of Rethymnon Town Hall, Rethymnon Venetian Port, and Rethymnon Lighthouse. Rimondi Fountain and Fortezza Castle are also within 6 mi (10 km).
4.1
Very Good
5 - Excellent
22
4 - Good
19
3 - Okay
7
2 - Poor
0
1 - Terrible
3

4.3/5

Cleanliness

4.5/5

Staff & service

3.7/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities
The staff was really amazing friendly and kind The room was clean but the cover was ripped and old
Stayed 4 nights in Oct 2019

4/5 Good

Traveled with family and small children, Traveled with family
Happy face iconLiked: Cleanliness, staff & service
We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones. We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked. The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices. The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality. We received outstanding service every day at the beach bar restaurant which we enjoyed very much!
Stayed 14 nights in Jul 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
It was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!
Stayed 3 nights in Jul 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel. Really welcoming and child friendly without being overwhelmed by children. Great kids club. Excellent food.Beautiful beach and pools with plenty of space to sit by them. Evening entertainment was good quality and not too touristy! Staff very friendly and helpful. Couple of minor niggles - sheets on our bed didn’t fit properly so scrumpled up overnight. This was a recurring problem suggesting they had the wrong size of sheet for the mattress. Really sharp corner in our family room by sofa - our daughter cut her foot on it.
Stayed 7 nights in May 2019

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities
It could be very good but at its current state it’s suffering from a huge identity crisis... not a 5 star! If you are going with small kids, read below. Reviews can be very subjective and for the benefit of people who are reading this review, I think it’s important to highlight that we usually stay at hotels such as Starwood, Shangri-La, Hilton , etc. We also stay at small boutique hotels but it would be incomparable and not fair. What’s good? -location- 10 mins taxi to old town and few decent restaurants. -staff- very friendly and helpful. -private beach- decent beach and good facilities but again, not a 5 star. -breakfast- great choice and the quality is good... however they need to change their coffee beans, it’s pretty bad. -adult entertainment - 5 star quality, we loved it! -great fish restaurant and bars. What’s bad? - What they fail to highlight in any of the booking sites is that there are two parts to the hotel- the old building and the new one. They’ve tried to “upgrade” the old rooms but still the same shower, furnitures, etc. We got moved... they did try to charge us extra but I wasn’t having any of it. - The kids swimming pool- simply disgusting! I can’t believe this facility is even open... The hotel is 30 years old next year and I don’t think they’ve touched it since its opening. There was no way I would let my kid in that pool! - There is another pool but it’s more for adults and it’s not heated. - Restaurants- this is good and bad. Sky bar is v
Stayed 7 nights in May 2018

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