Ratings based on 34 Verified Reviews

4.2 out of 5
75% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Excellent al around

Posted Oct 10, 2016 on Orbitz
Pros: All aspects of our stay -- the staff, the room, the ambiance -- were excellent, making for a very pleasant time.
Cons: There was nothing that I did not like about this hotel.
Location: Right in the heart of the old city of Rethymno, near the harbor, near the fortress, near museums.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 16, 2016 on Hotels
5 out of 5
by Christen

Posted Jun 20, 2016 on Hotels
Lovely hotel, comfortable, clean and recently updated bathroom, efficient air conditioning, good wireless connection, friendly staff, good breakfast buffet, lovely looking pool area (we didn't get a chance to use it but it looked like it would have been great, if we had had time), close to the main tourist attractions (the old town, the fortress, etc). Parking available for 9€ at the time of this review.
3 out of 5
by A verified traveler

Visually pleasing but not great

Posted Jun 2, 2016
Pros: Good location. Safe
Cons: Breakfast buffet was the same EVERY day
Front desk moved us to a small room after having the large room I paid for on Expedia. The large room had no air conditioning and the staff kept saying it did. Third staff person agreed it had not worked in this room in weeks and moved us to a smaller room with a working air conditioner. Unusual to be downgraded after two days being inconvenienced. Honestly is important.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Fortezza Hotel - convenient location

Posted Sep 14, 2015
Pros: Good location
Cons: A shame that breakfast is only able to be eaten inside - in a dark, plain room - when there is such a lovely outdoor pool area in the sunshine.
Fortezza Hotel - convenient location and great pool/pool area. Staff were friendly/helpful, kindly arranged a nearby doctors appt for me.
3 out of 5
by A verified traveler

Good Location

Posted Sep 23, 2014
Pros: Pool area good Location is excellent . Lots of quality restaurants in the vicinity. One excellent member of staff was Babis the bar-man.
Cons: Staff being more connected with their guests.Everyone wearing uniforms so you know who the staff are. Shower badly designed. Breakfast juice watery
Location: In the heart of the Old Town . Lots of excellent restaurants behind the hotel. Handy for a visit to the fortress. beach about 20 minutes away
Found the hotel lacked atmosphere and the staff gave the appearance of be de-motivated
4 out of 5
by Keith from San Francisco

Close to all the shops and restaurants

Posted Sep 13, 2014 on Hotels
Very clean hotel with friendly service. This was a great location with a super market across the street!
5 out of 5
by Derek Maguire

Great position for Old Town and Harbour

Posted May 7, 2012 on Hotels
The room could have been slightly larger but otherwise the stay was great. Reception and staff were friendly and helpful throughout the stay, very pleasant pool and facilities. Adjacent three excellent restaurants and only 3 minutes walk from the harbour and the beach. Fortress just 2 minutes away. Lovely place would love to go back.
4 out of 5
by Sue j

In old town

Posted May 7, 2012 on Hotels
Quiet location if you have a room overlooking the pool. Pool not heated. No shower curtain so showering difficult. Buffet breakfast OK. On some days, tables not laid and some of trays of food not topped up. Close to lots of good eateries and shops
4 out of 5
by A verified traveler

Gut gelegen für Ausflüge

Posted Sep 18, 2016 on Hotels
Einfach aber gut,freundliches Personal.Gutes Parking nur ein paar Meter vom Hotel entfernt.