Indoor pool, 5 outdoor pools, pool umbrellas, sun loungers

Reviews of Grecotel Marine Palace & Aqua Park - All inclusive

4 out of 5
Grecotel Marine Palace & Aqua Park - All inclusive
Panormo, Mylopotamos, Crete Island

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 42 reviews" "
Rating 8 - Good. 10 out of 42 reviews" "
Rating 6 - Okay. 4 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Marine Palace, it was easily accessible and we had a 5 month old plus pram in tow, pool selection was great and the food was excellent, lovely choice and highlight was the BBQ by the Sea! Staff were all very helpful and bonus of a WhatsApp number to message if had any problems, the rooms and all outside areas were kept to a very high standard of cleanliness, very impressed. The village of Panormos was only a 7-8 minute walk away, very small but lovely village with bars, restaurants and a few gift shops. Would definitely return!!!
Stayed 7 nights in Oct 2023
Response from George Kotsifis on Oct 30, 2023
Dear Nick, We would like to thank you for taking the time to write a review regarding your recent stay in our hotel.We are very pleased to read that we have exceeded your expectations and rest assured that all our efforts are towards improving our services and exceeding the needs and wishes of our guests’ day by day. Your positive comments give strength to all the personnel to continue with enthusiasm their target in achieving personalized services.We look forward to welcoming you in the future again in Grecotel Marine Palace & Aqua Park hotel!With very kind regards,George KotsifisGeneral Manager

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect with kids. My 5-yo was sad that we needed to go back home 😃
Stayed 7 nights in Sep 2023
Response from George Kotsifis on Sep 20, 2023
Dear Marianne,Thank you very much for spending the time to rate us on Hotels.com! We are glad that you have enjoyed your stay with us.We wish you all the best and we will be delighted to welcome you again in Grecotel Marine Palace & Aqua Park!With kind regards,George KotsifisGeneral Manager

6/10 Okay

Kostas

Traveled with family
Liked: Staff & service, property conditions & facilities
I can only speak about my room but it was not reflective of the Grecotel reputation. It was in old condition and looked like a room in a much less expensive establishment. The food was mostly mediocre. It is not fine dining at the restaurants at all. It’s just ok. For the money I give this place a 2.5. I would not rebook here because although we had a good time here I feel for the money I can choose better.
Stayed 4 nights in Aug 2023
Response from Georgios Kotsifis, General Manager on Sep 7, 2023
Dear Kostas,thank you first and foremost for choosing our All In Lifestyle resort for your most recent vacation.We are disheartened by your comments, most importantly because we did not receive such feedback whilst staying in our resort so we would have the chance to react accordingly.Please be informed that your feedback has been shared with the concerned departments along with the management, so the right actions will be taken.Nonetheless, we hope that we will have the chance to welcome you again into our resort and offer you an ameliorated experience of accommodation.Kind regards,

10/10 Excellent

judith

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Each staff member was just exceptional nice
Stayed 7 nights in Jul 2023
Response from Georgios Kotsifis, General Manager on Jul 23, 2023
Dear Judith,thank you for choosing Marine Palace & Aqua Park for your most recent vacation but most importantly we thank you for your great comment toward our personnel.Looking forward to welcoming you back the soonest possible.Kind regards,

10/10 Excellent

Vikram

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Grecotel Marine Palace is a great place for a family holiday. It has great facilities for the children including a great aquapark. The resort is spread across a wide area The pools are great and well spread acorss to cater for all accomodations. The main restaurant served excellent food with a good variety and variation everyday day. There are three ala carte restaurant which we did not try as it was fully booked up for the days that we stayed.The resort is located about 1 hour drive from the two airports and gave us the option to explore the island in either direction. Most of all, the staff were extremely friendly and welcoming. Overall, an excellent holiday and I would highly recommend it to my friends and family.
Stayed 5 nights in Jul 2023
Response from Georgios Kotsifis, General Manager on Jul 23, 2023
Dear Vikram,thank you for choosing Marine Palace & Aqua Park for your most recent family vacation.We are honored by your comments and your great recommendation. We all hope to have the cjance to welcome you again the soonest possible, you and your loved ones.Kind regards

10/10 Excellent

Patricia, Santa Fe

Stayed 1 night in Jun 2023
Response from Georgios Kotsifis, General Manager on Jul 23, 2023
Dear Patricia,thank you for the great evluation.Looking forward to welcoming you back the soonest possible.Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marine Palace is a very nice resort. Food is excellent and there is plenty to do.
Stayed 9 nights in Sep 2018

10/10 Excellent

Mimi, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful all inclusive family resort. I was worried the beach would be rocky, but it was sandy and water was clear. Staff were friendly and attentive. Although the resort has several restaurants, all meals are served in a main dining hall. The food was still excellent and there was enough variety even for picky eaters. We were also given a choice to have one dinner at another restaurant. Room was spacious and clean. There are also 4 pools located throughout the resort and an Aqua Park. Nightly entertainment. Sports activities also provided.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, staff are very kindly
Excellent, close to the beach but far from the airport.
Stayed 6 nights in Jul 2017
Response from Club Marine Palace & Suites management team on Aug 19, 2017
Dear Expedia member Traveler We sincerely thank you for choosing our hotel, GRECOTEL Club Marine Palace & Suites, for your recent holidays and for sharing your experience with other visitors. It is a delight to read that you and your family fully enjoyed the resort’s facilities and especially the professional service and hospitality spirit of our colleagues. We are very proud we were able to leave you with only positive emotions and we will be very happy to welcome you again in the near future. Kind regards GRECOTEL Club Marine Palace & Suites management team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun for the kids!
My family and I live in Crete and wanted a staycation and we enjoyed the amazing water slides and pools.

6/10 Okay

Karsten, Copenhagen

Hotel did not live up to what was promised, should be more clear if possibility for dining, we only choose the hotel for this and we had to dine outside, as we could not choose restaurant at the hotel and we were not happy with the large restaurant we had to use 5 out of 6 days. If we have known this from beginning we would never have chosen the hotel and think it would be fair to let guest know this from beginning. Especially considering it was a all inclusive hotel, so we paid up front but have to pay again when we went out, of-cures this was our own choice, but we did not want to ruin our holiday eating at a bad resturent.

6/10 Okay

Emma Mum of boys.

Liked: Cleanliness
overrun with little children.
The hotel had nice swimming pools and a private beach with plenty of sunloungers. The food was good on the whole but the restaurants that you could book and have table service were disappointing as the service was very slow and amateurish. The buffet alternative would have been preferable other than it being overtaken with very young children with no table manners or idea how to behave in a restaurant. This was not the exclusive 5 star hotel, represented by their brochure. Unfortuneately, I'd booked it for a last family holiday with 3 boys aged 17,15 and 12. We never went somewhere like this when the boys were little and really didn't want this now! The hotel situation was good as it was a short walk to Panormo, with several lively bars and restaurants. Also, it was a quick and easy bus trip to Rethymno. Taxis are very expensive but bus service is very good. Great place for relaxing holiday with nice pools and beach. Would be good for families with young kids but not the best for restless teenage boys.We had a good time because we made the best of it but wouldn't recommend it.

8/10 Good

Diego

Liked: Cleanliness, staff & service, room comfort
The staff are the best
Very good ratio quality / price. The staff is always smiling and ready to help you.

10/10 Excellent

Andre Tobias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from George Kotsifis on Oct 25, 2023
Dear Andre,Thank you very much for spending the time to rate us! We are glad that you have enjoyed your stay with us.We wish you all the best and we will be delighted to welcome you again in Grecotel Marine Palace & Aqua Park!With kind regards,George KotsifisGeneral Manager

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 8 nights in Oct 2023
Response from George Kotsifis on Oct 25, 2023
Dear Eric,Thank you very much for spending the time to rate us! We are glad that you have enjoyed your stay with us.We wish you all the best and we will be delighted to welcome you again in Grecotel Marine Palace & Aqua Park!With kind regards,George KotsifisGeneral Manager

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from George Kotsifis on Oct 21, 2023
Dear Andreas,Thank you very much for spending the time to rate us! We are glad that you have enjoyed your stay with us.We wish you all the best and we will be delighted to welcome you again in Grecotel Marine Palace & Aqua Park!With kind regards,George KotsifisGeneral Manager

10/10 Excellent

Irina

Stayed 7 nights in Sep 2023
Response from George Kotsifis on Sep 20, 2023
Dear Irina,Thank you very much for spending the time to rate us on Hotels.com! We are glad that you have enjoyed your stay with us.We wish you all the best and we will be delighted to welcome you again in Grecotel Marine Palace & Aqua Park!With kind regards,George KotsifisGeneral Manager

10/10 Excellent

Olli-Pekka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from George Kotsifis on Sep 20, 2023
Dear Olli-Pekka,Thank you for choosing to stay at our hotel and for taking the time to rate us on Hotels.com. We are very pleased that you enjoyed your stay in our resort.We wish you all the best and we will be delighted to welcome you again in Grecotel Marine Palace & Aqua Park!With kind regards,George KotsifisGeneral Manager

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super, bis auf die üblichen Liegenreservationen der Hotelgäste (obwohl bei jeder Liege steht, dass es nicht erlaubt ist). Das Hotel unternimmt hier nichts.
Stayed 9 nights in Jul 2023
Response from George Kotsifis on Sep 20, 2023
Lieber Daniel,Vielen Dank, dass Sie sich für einen Aufenthalt in unserem Hotel entschieden haben und für Ihre Kommentare. Wir freuen uns sehr dass Sie Ihren Aufenthalt in unserem Haus genossen haben. Es stimmt, dass die Reservierung von Sonnenliegen ein häufiges Problem an alle die Hotels darstellt und unser Team sich bemüht, das Problem bestmöglich zu lösen.Wir wünschen Ihnen noch alles liebe und hoffen, dass wir die Gelegenheit haben Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,George KotsifisGeneral Manager

8/10 Good

Aurelie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Tres chouette hôtel déjà fait il y a 5 ans et refait en 2023. Qqs points négatifs : les transats et parasols deviennent vieux et abîmés. Il faut se lever à 7h pour avoir un trasat. Les gens bloquent les transats et arrivent parfois a midi...
Stayed 7 nights in Jul 2023
Response from Georgios Kotsifis, Directeur général on Aug 4, 2023
Chère Madame Aurelie,nous vous remercions tout d'abord d'avoir choisi notre centre de villégiature All In Lifestyle pour vos dernières vacances.Nous sommes ravis de lire que vous avez globalement apprécié votre séjour parmi nous et nous vous remercions également pour vos commentaires constructifs. Soyez assurée que vos commentaires sont déjà partagés avec les départements concernés afin que les actions adéquates soient prises.Nous vous remercions à nouveau d'avoir choisi Marine Palace & Aqua Park, et nous nous réjouissons tous de vous accueillir à nouveau le plus tôt possible.Je vous prie d'agréer, Madame Aurelie, l'expression de mes salutations distinguées.

10/10 Excellent

Diana Dina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place and the people are sooo nice!!We are coming back again soon! ❤️
Stayed 6 nights in Jul 2023
Response from Georgios Kotsifis, General Manager on Jul 23, 2023
Dear Mrs Diana,thank you first and foremost for choosing our All In Lifestyle Resort for your recent vacation.We are deeply honored by your great comments and we can't wait to welcome you back the soonest possible.Kind regards,

10/10 Excellent

Régis, MARIGNY en Orxois

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien en général même les repas sympa Je recommande
Stayed 7 nights in May 2023
Response from Georgios Kotsifis, General Manager on Jul 23, 2023
Chère Madame Régis,nous vous remercions d'avoir choisi notre établissement All In Lifestyle pour vos récentes vacances et nous vous remercions également pour vos aimables commentaires.Nous espérons avoir la chance de vous accueillir à nouveau dans le futur.Bien à vous

4/10 Poor

Laetitia

Stayed 3 nights in Apr 2023
Response from Georgios Kotsifis, General Manager on Jul 23, 2023
Dear Laetitia,thank you first and foremost for choosing our All In Lifestyle resort for your recent vacation.All the team members and hotel's management thank you for taking the time to write and share your review of your recent stay at Grecotel Marine Palace & Aqua Park.We always strive to keep our guests pleased since our main asset is sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that we equally receive sincere feedback from our guests.With that said, however, we were most disappointed to learn that you were not entirely satisfied with every aspect of your experience.We would like to inform you that we take into careful consideration all of our valued guests feedbackFeel free to leave your contact details via mail at grel.cm@grecotel.com and we will return your message as soon as possible. Once more, we would like to thank you for your time spent to share your experience, and we hope that we will have the pleasure of welcoming you again.Kind regards

10/10 Excellent

SOFIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Great
Stayed 2 nights in Apr 2023
Response from Georgios Kotsifis General Manager on Apr 17, 2023
Dear Mrs Sofia,thank you for taking the time to evaluate our Resort and for choosing our All In Lifestyle Resort for your most recent vacation.Looking forward to welcoming you back to our Resort, you and your loved ones.Kind regards,

8/10 Good

Georg

Liked: Cleanliness, amenities
Response from Georgios Kotsifis, General Manager on Jul 23, 2023
Dear Georg,thank you for this great evaluation.We look forward to welcoming you back the soonest possible.Kind regards

10/10 Excellent

Behnam

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 7 nights in Jun 2022
Response from Georgios Kotsifis General Manager on Jun 30, 2022
Dear Behnam, thank you for reviewing your recent visit and for sharing your experience here with us. We would be more than happy to welcome you to our All In Lifestyle Resort and offer you yet another unforgettable experience. Kind regards, Georgios Kotsifis General Manager

10/10 Excellent

Beata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pięknie położony kompleks hotelowy, bardzo zadbany teren. Czysta plaża z ciemnozłotymi piaskiem . Łagodne zejście do morza. Na plaży zawsze była wystarczająca ilość leżaków . Przy basenach zazwyczaj też.
Stayed 7 nights in Jun 2022
Response from Georgios Kotsifis General Manager on Jun 30, 2022
Dear Mrs Beata, thank you for taking the time to share your wonderful comments. Here at GRECOTEL Marine Palace & Aqua Park, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so, your nice words, really strengthen our efforts in order to continue providing the highest level of services. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Kind regards, Georgios Kotsifis General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement ou PERSONNE ne parle francais contrairement a ce qui etait indiqué ( c est pourtant parce qu il etait noté francais que nois l avions choisi) Il est également notifié qu il y a 5 restaurants. C est faux. Il y en a 1 principal ou io faut d ailleurs réserver chaque repas meme en all inclusive Le deep blue qui est un resto grec, a la carte et sous réservation et le riviera resto italien a la carte ( choix entre 2 options)
Stayed 7 nights in Jun 2021
Response from Marine Palace & Aqua Park Management Team on Jul 6, 2021
Dear Guest Thank you for taking the time to write a review for our hotel. Every comment is important for us in order to enhance even the smallest detail. We would like to inform you that there is staff which speaks French in our hotel and we are very sorry for the inconvenience. Regarding the reservations for the restaurants, your health and well-being is a priority for us. Therefore, some services will be adapted according to the government's policies and protocols for the 2021 season. As for the a la carte restaurants, we work hard on a daily basis in order to offer even more options for our guests. We are look forward to welcoming you again really soon in the future. With Best Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Zu voll Bahnhof Flair Massenabfertigung was sehr störend war stundenlanges anstehen beim Essen
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2018

10/10 Excellent

Lovilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable. Très bonne restauration avec des choses nouvelles chaque jour. Personnel toujours agréable et disponible. Un programme d'activités varié et une animation pas "envahissante"
Stayed 7 nights in Oct 2018

8/10 Good

Inna, Wiesbaden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein schönes Familienhotel
Sehr gutes Familienhotel, mit einem guten Angebot an Freizeitaktivitäten für Kinder und hinreichend Platz für die gesamte Familie. Taucher finden ein gutes Angebot an Tauchaktivitäten direkt am Strand. Sehr freundliches Personal und sehr gute Verpflegung! Der Ort selbst ist jedoch recht klein, der nächste größere Ort befindet sich eine PKW-Stunde entfernt.
Stayed 11 nights in Jul 2018

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
Toller Familienurlaub
Hotel, Kinderclub, Essen alles top, leider eine Baustelle neben unserem Zimmer
Stayed 10 nights in Jul 2018

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel met uitstekend all-inclusive buffet!
Over het algemeen een prima hotel met zeer vriendelijk en behulpzaam personeel. Voldoende zwembaden over het complex verspreid. Het glijbanencomplex is aan de overkant van een (rustige) straat vanuit het hoofdcomplex, dus met kleine kinderen zul je mee moeten. Maar dat is geen probleem, want ook daar kun je heerlijk in de zon (of schaduw onder de parasol) liggen en kun je onbeperkt drankjes of ijs bestellen, incl milkshakes. Er zijn glijbanen voor kleinere kinderen en een spectaculairder stel glijbanen voor grotere kinderen (en avontuurlijke volwassenen!). Het all-inclusive buffet was boven verwachting. Niet elke dag hetzelfde, maar veel afwisseling en een goede kwaliteit van de gerechten. Zeer ruime keuze uit vlees, vis, salades, fruit, toetjes en, heel leuk en lekker, een afdeling met typisch Griekse gerechten. Erg de moeite waard. De wijnen daarentegen zijn matig en weinig keuze. Bij meerdere bars kun je, bijvoorbeeld als aperitief, uit een veelheid van sterkere dranken kiezen, inclusief meerdere cocktails die prachtig opgediend worden. Over het terrein verspreid liggen meerdere verschillende accommodaties. Wij zaten in een vleugel van het hoofdgebouw wat prima was. Er zijn ook appartementen die direkt aan een van de zwembaden liggen. Bedenk van tevoren even of je dat wil qua drukte voor je deur. Met kinderen kan het ook juist heel leuk zijn. Opvallend is de goede wifi die niet alleen op je kamer goed is, maar over het hele terrein, zelfs bij het strandje. Een aanrader!

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisch!!!
Werkelijk een top hotel, verrassend compleet, top service!!! Top eten, top mensen. Heel veelzijdig en alles klopt. 1 minpunt: kamers zijn te gehorig.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2018

10/10 Excellent

Lola, Paris, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a beautiful place
Très beau séjour dans ce resort ou toute l'équipe est mobilisée pour rendre agréables vos vacances... très prisé par les familles, les enfants y sont choyés... Le site est très beau, la plage: petite mais efficace, la baignade y est très agréable! Les repas sont de très bonne qualité avec un grand choix, toute l'équipe est vraiment formidable! nous y retournerons avec plaisir dès que possible.
Stayed 6 nights in Jul 2017

10/10 Excellent

MN, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for family
We stayed with 8 and 7 years old kids. Good access to the sandy beach. Our kids enjoyed a lot and they also caught some crabs. Pool facility is excellent. There are many pools and water sliders should be fun for all the ages. Main restaurant serve the different varieties of foods everyday. Quality is good enough. We recommend for all the families.
Stayed 6 nights in Jun 2017
Response from GRECOTEL Club Marine Palace & Suites management te on Jul 20, 2017
Dear Expedia member MN We would like to thank you very much for choosing our hotel, GRECOTEL Club Marine Palace, for your recent holidays and for sharing your experience on Expedia. It is a pleasure to read that the overall facilities we provide truly met your expectations and that your children were able to crate unforgettable memories on our sunny and sandy beach. Furthermore, we are glad that you highlighted the variety and quality of our culinary offers, as the gastronomical pleasure of our guests is a major priority in Club Marine Palace. Once again, we would like to thank you for recommending our resort to other visitors and we wish you a delightful summer. Best regards GRECOTEL Club Marine Palace & Suites management team

10/10 Excellent

Matthieu, Rosny sous bois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable séjour
Un séjour formidable. Une cuisine excellente emplacement idéale top services une équipe superbe !!!! Je recommande vivement cet hôtel vous allez vous éclatez !!!