Ratings based on 691 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Amsterdam

Worst hotel experience ever

Posted Oct 29, 2017
No air-conditioning, noisy rooms, bad smell from bathroom, uncaring staff
Comment from Hotel Management
Oct 31, 2017 by María Romero (Front Desk Manager), Hotel Management
Dear Chloe: First of all I would like to thank you for sharing your opinion. Although I wish you had a better experience, all comments really help us to grow. I apologize if the hotel did not meet your expectations at all. I would like to clarify the air conditioning issue. Our machines only accept one kind of air (heat or cold). Until last week we had the air conditioning working because of the hot. However, from last week during the nights it is very cold in Madrid, we started to receive requests of heating, and that is why we decided to change from cold to heat. Unfortunately the weather has changed again. I am really sorry again. I would also like to apologize for the issues with the rooms, we have different types of rooms, and we always try to satisfy our guests preferences, but it depends on the availability. I am glad to know our staff was able to get you a third room which satisfied your needs. I am really surprised to read your comments about the staff, as they are always willing to help and provide the best service. I am aware that they made their best to change you to a better room. I hope you decide to give us a new opportunity. Kind regards, María Romero (Front Desk Manager)
5 out of 5
by stephen

A quiet, relaxing hotel. Excellent top floor balco

Posted Oct 6, 2017 on Hotels
Peaceful
Comment from Hotel Management
Oct 9, 2017 by chema, Hotel Management
Dear Stephen: First of all I would like to thank you for the wonderful feedback following your recent stay with us. I'm delighted to know that you enjoyed our location and our wonderfull terrace in the room. I hope to welcome you back soon again! Kind regards, María Romero (Front Desk Manager)
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great Location

Posted Oct 1, 2017
Perfect location. Front desk usually very busy, but super helpful. Good room, however internal plumbing very noisy.
Comment from Hotel Management
Oct 3, 2017 by María Romero (Front Desk Manager), Hotel Management
Dear Mike: Thank you very much for such a nice comment about our hotel and our staff. I apologize if the noise of the outside works affected your stay. It will be a pleasure to welcome you if you decide to come back again. Kind regards, María Romero (Front Desk Manager)
4 out of 5
by Sharon

Posted Sep 25, 2017 on Hotels
Near the airport. Very nice hotel
Comment from Hotel Management
Sep 27, 2017 by chema, Hotel Management
Dear Sharon: Thank you for taking the time to share your thoughts on Petit Palace Lealtad Plaza Hotel. I am delighted to know that you had a thoroughly enjoyable experience and you enjoyed our location. I hope we have the pleasure to welcome you back to Petit Palace. Best regards, María Romero (Front Desk Manager)
5 out of 5
by Colin

Petit Palace Perfect

Posted Sep 20, 2017 on Hotels
Superb hotel in an excellent location. Walking distance to city centre and airport bus collects just around the corner. Modern, stylish and a lovely breakfast.
Comment from Hotel Management
Sep 25, 2017 by chema, Hotel Management
Dear Colin: Thank you very much for trusting us for your stay in Madrid and for taking the time to share such a nice comment about your stay. It is great to know you could enjoy our location and breakfast. We hope to welcome you back again soon. Kind regards, María Romero (Front Desk Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

Good hotel in Madrid

Posted Sep 14, 2017
This hotel is located close to Parque del Retiro, in a good neighborhood. It is safe and quiet nearby. You can walk to several places around. The room was confortable but we did not get an upgrade for Expedia VIP. They offered a discount on food, that was not a good deal for me. Bathroom was small but fine. Breakfast was good, with many options. They gave us a portable router called Myfi, that enables you to have wifi walking on he city. That was great. They also offered bicycles for free but we did not have time to use them.
Comment from Hotel Management
Sep 14, 2017 by María Romero (Front Desk Manager), Hotel Management
Dear Marco: Thank you very much for trusting us for your stay in Madrid and for taking the time to share such a nice comment about your stay. It is great to know you could enjoy our location, breakfast and the Myfi device. We hope to welcome you back again soon so maybe this time you can enjoy a bicycle ride :). Kind regards, María Romero (Front Desk Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, USA

Boutique hotel next to Prado museum

Posted Sep 8, 2017
Excellent location and hotel facilities. Everything was perfect!
Comment from Hotel Management
Sep 11, 2017 by María Romero (Front Desk Manager), Hotel Management
Dear Client: Thank you very much for sharing your comment with us. It is a real pleasure to know you enjoyed your stay with us and our location succeeded your expectations. We hope to welcome you back again very soon. Kind regards, María Romero (Front Desk Manager)
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Ok hotel

Posted Sep 5, 2017
This hotel is ok, but not 4 1/2 star whatsoever, I have stayed at 4 and 5 star hotels and this one is very far from it, in any case out of 6 hotels in this Europe trip, is the only one that made me wait 2 hrs to get into my room , I got there 11.00 am, clean, good size room, no amenities, only breakfast very expensive 18 euros per person , well located if you want a quiet place 10 min from everithyn, I give them, 3 1/2 star
Comment from Hotel Management
Sep 11, 2017 by María Romero (Front Desk Manager) , Hotel Management
Dear Sergio: First of all I would like to thank you for taking some time to share your opinion with us. All comments help us to improve. I am sorry if you felt the hotel does not deserve the 4 1/2 stars, the hotel is located in the very heart of Madrid, and our guests usually give us a punctuation of more than 9 out of 10 points. We are situated among the 35 best hotels in Madrid regarding our guests reviews. I apologize if you had to wait for a bit to get the room, but our check-in time is at 14.00 pm, because previous guests can stay until 12.00pm. For future reservations, we would ask you to inform us about your arrival time, so that we can have the room ready. Regarding the breakfast, the price is 16€, and has all kind of different products and healthy options. We hope you to give us a new opportunity. Kind regards, María Romero (Front Desk Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler from Madrid

Excellent location and accommodations.

Posted Sep 3, 2017
The staff is wonderful but I am not sure of their English proficiency. We speak Spanish. You are two blocks away from the Prada museum and endless places to dine and shop. We recommend this hotel to anyone.
Comment from Hotel Management
Sep 4, 2017 by María Romero (Front Desk Manager), Hotel Management
Dear Randy & Vicky: Thank you very much for sharing your comment with us. It is a real pleasure to know you enjoyed your stay with us and our staff succeeded your expectations. All our staff speak fluent english, as we have many english speakers daily. We hope to welcome you back again very soon. Kind regards, María Romero (Front Desk Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel and great location in heart of Madrid!

Posted Aug 31, 2017
We had a great time. Room was very clean and bathroom was big.
Comment from Hotel Management
Sep 1, 2017 by EGS, Hotel Management
Dear Janet, Thank you for such a nice review. We are flattered to hear your lovely words about our hotel. I am thrilled to hear that you had a great hotel experience here at Petit Palace Lealtad PLaza. Yours sincerely,