Ratings based on 330 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Oct 28, 2017
The Best location with the best Staff. Very good cleanliness.
Comment from Hotel Management
Nov 2, 2017 by Laura, Hotel Management
Dear Guest, Thank you for choosing Petit Palace Savoy Alfonso XII for your last trip and also for sharing your Experience. We are glad to know you had a great time with us, and you enjoyed our great location and cleanliness. Thank you for comments about the Team! We hope to host you again! Best Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
A nicely renovated room and a good value breakfast. The lack of tea and coffee making facilities in the room was disappointing however. The hotel was well located for the museum district and Retiro Park.
Comment from Hotel Management
Oct 27, 2017 by Laura, Hotel Management
Dear Guest, We would like to thank you for choosing us as your place to stay while in Madrid! We are happy you enjoyed our amazing breakfast! Hope to see you very soon. Kind Regards, Laura Ortega
5 out of 5
Recommended
for Everyone
by A verified traveler from PEREIRA COLOMBIA

nice hotel near the museums and beautiful monument

Posted Oct 6, 2017
Pros: everything!
Cons: all is wonderful
Location: cultural activities mainly
very kind staff, delicious and generous breakfast, excelent menu, wide and clean rooms, etc.
Comment from Hotel Management
Oct 27, 2017 by Laura , Hotel Management
Dear SUSANA, Thank you very much for sharing your experience with us! We are really glad that you enjoyed your stay at our hotel, and hope we met all the expectations you had about us. Our staff are thankful for your beautiful comment about us and are looking forward for your return to our amazing city. Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Lovely hotel near transportation and great shoppin

Posted Oct 1, 2017
Took the #19 bus from the station to this hotel. Breakfast was fabulous with a huge array of meats, cheeses, sweets, etc. walked to great restaurants. The Museum of the Prado is a couple blocks away.
Comment from Hotel Management
Oct 17, 2017 by Laura, Hotel Management
Dear Dee, Thank you for your lovely review, we are glad to know you had a great time with us, enjoyed our fabulous breakfast, and close to the best places in Madrid. We hope to see you very soon. Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Location: Excellent. Across from the park. Close to all the major museums. Close to great food. I would stay here again and recommend it to my friends.
My experience was excellent. We had a lovely room. Breakfast was amazing. It was in a great location.
Comment from Hotel Management
Sep 2, 2017 by Laura, Hotel Management
Dear Guest. We would like to thank you for having chosen Petit Palace Alfonso XII For your stay in Madrid and for taking the time to share your Experience. We are happy to know you found our breakfast amazing! Looking forward to welcoming you soon Best Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Newport Beach, CA

Great location

Posted Aug 23, 2017
Pros: Location was perfect
Cons: I had wished food and drinks had been more available. Everything seems to close down pretty early.
Location: Anything you want to see or do is walking distance away. We paid to ride the tour bus, but didn't need it at all. We could walk everywhere.
This hotel was very nice. I loved that It was walking distance to everything, but just a little outside of the major tourists sites. Just right. Hotel was pretty and clean. The staff was super friendly.
Comment from Hotel Management
Sep 2, 2017 by Laura, Hotel Management
Dear Mandy, We would like to thank you for having chosen Petit Palace Alfonso XII For your stay in Madrid and for taking the time to share your Experience. We are sorry if you found our restaurant/bar close pretty early. Thank you for your kind words about the team! Hope to see you soon Best Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Amazing view over El Retiro

Posted Aug 22, 2017
It's a nice hotel in a quiet area right in front of El Retiro. It has very friendly staff. The only thing I would advise to improve is the cleanliness of the common areas including the reception, lifts, stairs and corridors. Otherwise, a lovely period building with an incomparable view.
Comment from Hotel Management
Sep 2, 2017 by Laura, Hotel Management
Dear G, We would like to thank you for having chosen Petit Palace Alfonso XII For your stay in Madrid and for taking the time to share your Experience. We are sorry if you found our common areas not so clean, we will improve it. Also we are glad to know you enjoyed our incomparable view to Retiro Park Hope to see you soon Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington NC

Beautiful hotel in perfect location.

Posted Aug 20, 2017
Pros: everything
Cons: not a thing
Location: right across from Parque de Retiro, safe clean area walking distance to Prado museum, shopping, restaurants, and metro
the hotel is gorgeous, the breakfast is generous and delicious and the location cannot be beat. Great value!
Comment from Hotel Management
Aug 22, 2017 by Laura, Hotel Management
Dear Eileen, We would like to thank you for having chosen Petit Palace Savoy Alfonso XII for your stay in Madrid and for taking the time to share your experience! We all are flattered to read your lovely words about the hotel location near the beautiful Retiro Park, and about our great breakfast! We are looking forward to welcoming you very soon. Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel in Madrid

Posted Aug 20, 2017
A very nice hotel next to a Retiero park and within a walking distance from many tourist attractions. Spacious rooms, we had a junior suite with a bunk bed for kids and a double bed in the adjoining room. Plentiful buffet breakfast available every morning. Definitely would stay at this hotel again.
Comment from Hotel Management
Aug 22, 2017 by Laura, Hotel Management
Dear MT, We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. We are glad to know you enjoyed our Junior suite and our great breakfast! Hope to see you very soon Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
by Kathleen

Posted Aug 18, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by Maria, Hotel Management
Dear Kathleen, Thank you for choosing Petit Palace Savoy Alfonso xii and also for sharing your Experience with us. We are glad to know you had a great time with us and we will be very happy to welcome you back soon. Best Regards, Laura Ortega Front Desk Manager