Ratings based on 312 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Location: Excellent. Across from the park. Close to all the major museums. Close to great food. I would stay here again and recommend it to my friends.
My experience was excellent. We had a lovely room. Breakfast was amazing. It was in a great location.
Comment from Hotel Management
Sep 2, 2017 by Laura, Hotel Management
Dear Guest. We would like to thank you for having chosen Petit Palace Alfonso XII For your stay in Madrid and for taking the time to share your Experience. We are happy to know you found our breakfast amazing! Looking forward to welcoming you soon Best Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Newport Beach, CA

Great location

Posted Aug 23, 2017
Pros: Location was perfect
Cons: I had wished food and drinks had been more available. Everything seems to close down pretty early.
Location: Anything you want to see or do is walking distance away. We paid to ride the tour bus, but didn't need it at all. We could walk everywhere.
This hotel was very nice. I loved that It was walking distance to everything, but just a little outside of the major tourists sites. Just right. Hotel was pretty and clean. The staff was super friendly.
Comment from Hotel Management
Sep 2, 2017 by Laura, Hotel Management
Dear Mandy, We would like to thank you for having chosen Petit Palace Alfonso XII For your stay in Madrid and for taking the time to share your Experience. We are sorry if you found our restaurant/bar close pretty early. Thank you for your kind words about the team! Hope to see you soon Best Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Amazing view over El Retiro

Posted Aug 22, 2017
It's a nice hotel in a quiet area right in front of El Retiro. It has very friendly staff. The only thing I would advise to improve is the cleanliness of the common areas including the reception, lifts, stairs and corridors. Otherwise, a lovely period building with an incomparable view.
Comment from Hotel Management
Sep 2, 2017 by Laura, Hotel Management
Dear G, We would like to thank you for having chosen Petit Palace Alfonso XII For your stay in Madrid and for taking the time to share your Experience. We are sorry if you found our common areas not so clean, we will improve it. Also we are glad to know you enjoyed our incomparable view to Retiro Park Hope to see you soon Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington NC

Beautiful hotel in perfect location.

Posted Aug 20, 2017
Pros: everything
Cons: not a thing
Location: right across from Parque de Retiro, safe clean area walking distance to Prado museum, shopping, restaurants, and metro
the hotel is gorgeous, the breakfast is generous and delicious and the location cannot be beat. Great value!
Comment from Hotel Management
Aug 22, 2017 by Laura, Hotel Management
Dear Eileen, We would like to thank you for having chosen Petit Palace Savoy Alfonso XII for your stay in Madrid and for taking the time to share your experience! We all are flattered to read your lovely words about the hotel location near the beautiful Retiro Park, and about our great breakfast! We are looking forward to welcoming you very soon. Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel in Madrid

Posted Aug 20, 2017
A very nice hotel next to a Retiero park and within a walking distance from many tourist attractions. Spacious rooms, we had a junior suite with a bunk bed for kids and a double bed in the adjoining room. Plentiful buffet breakfast available every morning. Definitely would stay at this hotel again.
Comment from Hotel Management
Aug 22, 2017 by Laura, Hotel Management
Dear MT, We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. We are glad to know you enjoyed our Junior suite and our great breakfast! Hope to see you very soon Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hudson Valley, NY

Great location, great value

Posted Aug 8, 2017
A friendly little hotel on the beautiful park and close to museums, with all the amenities. The bedding and pillows are particularly quality and comfortable. We especially appreciated the free bicycles, and the breakfast is off the charts outstanding! We would definitely return.
Comment from Hotel Management
Aug 11, 2017 by Laura, Hotel Management
Dear Lynn, Thank you for choosing Petit Palace Savoy Alfonso xii and also for sharing your Experience with us. We are glad to know you had a great time with us and we will be very happy to welcome you back soon. Best Regards, Laura Ortega Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from SAN JUAN

SO-SO

Posted Jul 31, 2017
Pros: LOCATION, ACROSS FROM RETIRO PARK AND A BLOCK AWAY FROM EL PRADO MUESUM AND OTHERS.
Cons: CLEANLINESS
Location: SEE ABOVE.
FIRST DAY. THE PILLOW WAS WITH A DARK, UGLY STAIN. CALLED RECEPTION AND AFTER APOLOGIES, THEY TOLD US I WAS A BURN STAIN (UNKNOWN CAUSE SINCE THE ROOM AND HOTEL IS NON SMOKER. SAME HAPPENNED NEXT DAY WITH THE BED SHEETS. THIS TIME WAS A STAIN, NOT A BURN MARK. SAMALL REST WITH POOR CHOICES OF FOOD. NOT RECOMMENDED.
Comment from Hotel Management
Aug 8, 2017 by Laura, Hotel Management
Dear Ramon, First of all, thank you for your comment and your kind words to our great locaton, across Retiro Park and also close to Museums. I would like to appologise to you because it is quite clear that you did not enjoy your experience in our hotel. We find that the best way to improve our service is to listen to our guest feedback and learn from it. We hope you can place your trust in us again in the near future so we can show you the true Petit Palace Experience. Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Beautiful Location Across From Retiro Park

Posted Jul 11, 2017
Location: Excellent location!! Very central to Prado, and other museums. Puerta de Alcala is just up the street, and Atocha station is within walking distance.
We recently stayed at Petit Palace Savoy Alfonso XII and truly enjoyed it. The location was perfect and our suite offered a wrap around balcony with spectacular views of Retiro Park. Room was spacious, with a living/dinning room area. I would definitely recommend this hotel to friends. The staff was very friendly and helpful.
Comment from Hotel Management
Jul 21, 2017 by Laura, Hotel Management
Dear Tania, Thank you for choosing us and for taking your time to share your experience. It is amazing to hear when a guest has enjoyed their visit to Madrid. It is always pleasing to see that our staff and the service provided by the whole team exceed our guest’s expectations, I have already passed your nice words on to our friendlyand helpful staff, Look forward to welcoming you back very soon. Best Regard, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Families
by A verified traveler from Raleigh, NC

Great family room!

Posted Jul 8, 2017
Great location across from Retiro Park and close to Prado. Our room had a queen bed and bunk beds for the kids. Perfect for our family!! Breakfast was expensive for what it included, so I would pass on purchasing unless you are rushed for time. Room was spacious and quiet with many amenities in the room. Very pleased with the hotel.
Comment from Hotel Management
Jul 21, 2017 by Laura, Hotel Management
Dear Michele, Thank you very much for taking the time to leave your positive review and thanks to you for your excellent rating, we are glad to know you had a great experience with us, we are really happy to know you loved our hotel for families! I hope we have the pleasure of welcoming you back soon. Best Regards Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful location across from park retire

Posted Jul 7, 2017
Clean hotel, super courteous staff, very atttentive to our needs. Very close to restaurants and plazas and metro stations. Hotel smell perfume all the time
Comment from Hotel Management
Jul 21, 2017 by Laura, Hotel Management
Dear Guest, First of all thank you for choosing us for your last visit to Madrid! It’s great to hear you had a great experience with us, thank you for sharing it on Espedia. Thank you for your kinds words about the team, I am sharing your comments with my colleagues who will be delighted to read it. Looking forward to welcoming you soon. Best Regards, Laura Ortega Front Desk Manager