Ratings based on 337 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from waahington dc

Centrally located

Posted Dec 1, 2017
Pros: Locarion only
Staff not veey helpful. No comp water, staff suggested we drink tap water. The lobby was full of leaves blown from the main door. It is a hostel made to look njce and modern. Price was high and value was not there. Would not recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

perfect hotel for both leisure and business

Posted Nov 23, 2017
Pros: everything, will come back
Location: it is in a great area of Madrid, opposite retiro park and with all the main museums next to it. great area for restaurants and going for a drink
just opposite Retiro park and at the back of all the museums and city center, it is also very well located if you go there for business. rooms are very spacious and conformable
Comment from Hotel Management
Dec 1, 2017 by Laura, Hotel Management
Dear Daniel, Thank you choosing Petit Palace Savoy Alfonso XII for your stay in our lovely Madrid! We are very happy to hear about your good experience with us, we do everything we can to meet the requirements all our guests expect from us, and we are always improving our ways! We hope to host you again! Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Oct 28, 2017
The Best location with the best Staff. Very good cleanliness.
Comment from Hotel Management
Nov 2, 2017 by Laura, Hotel Management
Dear Guest, Thank you for choosing Petit Palace Savoy Alfonso XII for your last trip and also for sharing your Experience. We are glad to know you had a great time with us, and you enjoyed our great location and cleanliness. Thank you for comments about the Team! We hope to host you again! Best Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
A nicely renovated room and a good value breakfast. The lack of tea and coffee making facilities in the room was disappointing however. The hotel was well located for the museum district and Retiro Park.
Comment from Hotel Management
Oct 27, 2017 by Laura, Hotel Management
Dear Guest, We would like to thank you for choosing us as your place to stay while in Madrid! We are happy you enjoyed our amazing breakfast! Hope to see you very soon. Kind Regards, Laura Ortega
5 out of 5
Recommended
for Everyone
by A verified traveler from PEREIRA COLOMBIA

nice hotel near the museums and beautiful monument

Posted Oct 6, 2017
Pros: everything!
Cons: all is wonderful
Location: cultural activities mainly
very kind staff, delicious and generous breakfast, excelent menu, wide and clean rooms, etc.
Comment from Hotel Management
Oct 27, 2017 by Laura , Hotel Management
Dear SUSANA, Thank you very much for sharing your experience with us! We are really glad that you enjoyed your stay at our hotel, and hope we met all the expectations you had about us. Our staff are thankful for your beautiful comment about us and are looking forward for your return to our amazing city. Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Lovely hotel near transportation and great shoppin

Posted Oct 1, 2017
Took the #19 bus from the station to this hotel. Breakfast was fabulous with a huge array of meats, cheeses, sweets, etc. walked to great restaurants. The Museum of the Prado is a couple blocks away.
Comment from Hotel Management
Oct 17, 2017 by Laura, Hotel Management
Dear Dee, Thank you for your lovely review, we are glad to know you had a great time with us, enjoyed our fabulous breakfast, and close to the best places in Madrid. We hope to see you very soon. Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
by lillian

A wonderful place!

Posted Sep 4, 2017 on Hotels
I arrived with two granddaughters--20 and 27--both were vegans. The breakfast buffet was marvelous and suited all 3 of us--I am not a vegan. The young people at the front desk were superb and helped us with many problems.
Comment from Hotel Management
Oct 17, 2017 by Maria, Hotel Management
Dear Lilian, Thank you very much for taking the time to register your feedback about your recent experience with us. We could not thank you enough for your lovely compliments and your nice words about the Team We are truly happy to hear that you loved our breakfast buffet and we would love to see you very soon Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler

Great spot. groovy.

Posted Aug 29, 2017 on Hotels
Comment from Hotel Management
Sep 2, 2017 by Maria, Hotel Management
Dear Guest, Thank you for choosing Petit Palace Savoy Alfonso XII and also for sharing your Experience! We are glad to know you had a great time with us and also you four our hotel groovy. Hope to see you very soon Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
by Victor

Good Value. Great location. Homy atmosphere

Posted Aug 25, 2017 on Hotels
Very good experience overall. Great location, friendly and efficient staff. Definitely recommend
Comment from Hotel Management
Sep 2, 2017 by Maria, Hotel Management
Dear Victor, Thank you so much for your lovely review , we are incredible proud to read your nice comments regarding our team, we work so hard in order to fulfill our guest's expectations. Hope to see you very soon Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Location: Excellent. Across from the park. Close to all the major museums. Close to great food. I would stay here again and recommend it to my friends.
My experience was excellent. We had a lovely room. Breakfast was amazing. It was in a great location.
Comment from Hotel Management
Sep 2, 2017 by Laura, Hotel Management
Dear Guest. We would like to thank you for having chosen Petit Palace Alfonso XII For your stay in Madrid and for taking the time to share your Experience. We are happy to know you found our breakfast amazing! Looking forward to welcoming you soon Best Regards, Laura Ortega Front Desk Manager