"Special anniversary treat, out of this world."
Well this hotel was the second one that I booked, having bypassed it initially as maybe being too pricey. However it was the best thing that could have happened when the first hotel told us their spa would be closed. That was our cue to pay the extra and go with this hotel. We had wanted a hotel with a lovely room, spa facilities, good location, for our special anniversary treat. And boy we certainly got that at Hospes Puerta de Alcala. The whole stay was amazing, the reception staff are wonderful, all of them, they went out of their way to say hello and we're always available to help. Check in was delightful, drinks on arrival and everything in room explained. Location on the Puerta de Alcala is great, thought room may be noisy overlooking this but not at all. Two doors onto balconies to watch the world go by. We were very fortunate to have great weather while we were in Madrid, sunny days, chilly evenings but would certainly go again at this time of year. Sat on the terrace for a meal on the first evening, great service, only negative was lack of wine list. However lovely wine and cocktails. Spent an afternoon in the pool, jacuzzi, sauna. I also took the opportunity to have the free welcome massage, and added it to an aroma massage. Very relaxing, just what I needed. Would recommend. Madrid is a great city and we will be back, didn't see another hotel anywhere on our travels that we would rather have stayed at. City tour is a must. Didn't want to come home.
Traveller from Lancashire, UK