Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Nice hotel with easy access to freeway?

Posted Mar 26, 2016
Pros: Comfortable beds
Cons: Add a mini fridge and microwave in rooms.
Location: Easy access off of freeway and close to BYUI and 1 hour from Grand Targee ski hill.
Great basic hotel. Close to BYUI. Beds were very comfortable and clean. We wished there was a mini fridge to put our left overs from dinner in and by the time we arrived at breakfast they were out of hot food( eggs,sausage ) and they had no intention of adding any which was a disappointment otherwise great place to stay.
Comment from Hotel Management
Mar 31, 2016 by cathy, Hotel Management
Dear Valued Guest: Thank you for taking the time to review our hotel. We appreciate all your comments. They help us to know where we can improve to make your stay more enjoyable. On behalf of our team I apologize that your stay was not as expected. I have shared your comments with the staff and we will be working to improve our service. We appreciate your business and we hope you will give us another chance to serve you next time you are in the area. Sincerely, Cathy Hansen Manager Quality Inn 208-359-1311
4 out of 5
by Jessie from MT HOME

GOOD TRIP

Posted Mar 9, 2016 on Hotels
VERY NICE STAY WISH BATHROOM HAD OF BEEN BIGGER GREAT POOL AND BREAKFAST
Comment from Hotel Management
May 21, 2016 by Cathy, Hotel Management
Dear Jessie, Thank you for taking the time to review our hotel. We appreciate your comments and insights. They help us to know where we can improve to make your stay more comfortable and enjoyable. We hope that you will allow us to serve you again when you come back to Rexburg. We appreciate your business. Sincerely, Cathy Hansen Manager Quality Inn 208-359-1311
5 out of 5
by Martina from Marysville, ca

Great experience

Posted Feb 28, 2016 on Hotels
Friendly staff and the free breakfast was great with a lot of options.
Comment from Hotel Management
May 7, 2016 by Cathy, Hotel Management
Dear Martina, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Cathy Hansen Manager Quality Inn 208-359-1311
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 10, 2015 on Hotels
1 out of 5
by A verified traveler from Arizona

Flush and clean the toilet before quests check in!

Posted Dec 6, 2015
Pros: Check in and check out staff. Aside from the toilet, the hotel was very clean and acceptable.
Cons: Flush the toilet!!!!!
Location: Next to interstate hwy
When we checked in the toilet had feces and toilet paper in it! We flushed it and it almost came up and overflowed. I would have rated this hotel very good. But to find feces in the toilet is completely unsanitary and unacceptable. The situation was reported to the desk clerk.
Comment from Hotel Management
Dec 11, 2015 by cathy, Hotel Management
Dear Valued Guest: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cathy Hansen Manager Quality Inn 208-359-1311
4 out of 5
by Cathy J from Salt Lake City, UT

Good stay, only a few rooms have fridge/microwave

Posted Nov 15, 2015 on Hotels
Bed comfortable. Staff was very helpful. No hassle over my having two small dogs staying with me. Good variety for breakfast though eggs are clearly ready-made and then re-heated. Only a few rooms have refrigerator and microwave and mine did not. That was a hassle but the staff let me keep a couple of items in the staff refrigerator by the Front Desk -- which was a very nice gesture.
Comment from Hotel Management
Jan 23, 2016
Dear Cathy J. Thank you for taking the time to review our hotel. We appreciate your comments as they assist us in knowing where we can improve to make your stay more comfortable and enjoyable. Thank you for choosing to stay with us. We hope you will stay with us again in the future. We appreciate your busin ess. Sincerely, Cathy Hansen Manager Quality Inn 208-359-1311
3 out of 5
by A verified traveler from Tremonton, UT

Close to interstate

Posted Oct 25, 2015
Staff was friendly, and the breakfast was awesome! Easy to find and right off interstate. On the downside the bathroom was extremely small, more like a closet than a bathroom, and the pool was extremely dirty and looked more like canal water. Needless to say we didn't go swimming!
Comment from Hotel Management
Oct 29, 2015 by Cathy, Hotel Management
Dear Valued Guest: Thank you for taking the time to review our hotel. We appreciate your comments as they help us to know what we are doing right and where we can improve to make your stay more enjoyable. We appreciate your business and we hope you will give us another chance to serve you
5 out of 5
by A verified traveler

Posted Oct 19, 2015 on Hotels
It was a comfortable room with lots of space. The staff were very friendly and helpful. The breakfast was varied and available at good times.
2 out of 5
by Gayle from Cornelius

inconvience

Posted Oct 7, 2015 on Hotels
the toilets were so low to the ground and they didnt have elevator service and for someone like my family who is handicaped it was bad
5 out of 5
by william from San Francisco

A perfect 1 night stay

Posted Oct 4, 2015 on Hotels
Positives: Easy to find, easy check-in, helpful staff, clean room with updated towels / bedding (plus in-room coffee), plenty of breakfast choices Negatives: no elevator (very miner, but you might want to request first floor if you have a problem with steps) Happily surprised and a true value. Would definitely stay again!