Ratings based on 371 Verified Reviews

3.7 out of 5
81% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

They are not what the seem online. Beware!

Posted Apr 17, 2017
Pros: That we had paid just for two nights. They are not what they advertise.
Cons: The manager, the rules (we stayed in 8 other hotels in Iceland and we never saw a place where a baby would pay as an adult!), and the cleaning staff.
Location: Bad location. We were just not afraid because we read extensively that Reykjavik is very safe. Is in a bad area and far away from just everything.
It was a nightmare: their cheap IKEA mattresses are very uncomfortable, the room was filthy dirty (the minibar was so dirty we could not use it and there was blood in one bed sheet), the curtains are not appropriate for a place where the sun hardly sets in Spring/Summer and they have far too many steps. We have 1 baby and 1 toddler, and we booked a triple room (as the baby still sleeps with us anyway, we just needed one extra bed for the toddler; by the way, we didn't reserve breakfast for any day). When we arrived at our room, we figured it out that it was a double room, not triple, as we had booked. The receptionist told us the triple room had been given to someone else and, after calling his manager, he said we would have to stay at a quadruple room. Astonishingly enough, we were forced to pay the difference! When I pondered that I booked a triple room and I didn't think was fair to pay more for something that I did not need, he said his manager was adamant that we should stay at a room with 4 beds as we were 4 guests (irrespective of the kids age!). So, we had to stay at a room in the third floor, with no lift (imagine that with baby stroller... or for someone who needs a wheelchair, which at least was not our case), with one double bed and one bunk bed. We did not even use the top bed at the bunk bed, as we were afraid the toddler could fall from the heigh. What seemed like a good deal online was a truly nightmare...
4 out of 5
Recommended
for Everyone
by A verified traveler from Loughborough

great hotel, a fair distance from the city centre

Posted Dec 22, 2016
Pros: the facilities and the helpfulness of staff
Cons: n/a
Location: there isn't anything nearby to do. The location is a good 40 minute walk from the town centre
This hotel was a really pleasant hotel. The facilities were good and the staff here was excellent in helping you either book something like a tour, or to help you get around the city. The only downside to this hotel is that it is a considerable distance from the town centre. If you enjoy walking then the main street for shopping is around a 40 minute walk. There are busses available to get to town but I found icelandic busses difficult to get my head around.
5 out of 5
Recommended
for Everyone
by A verified traveler from swansea

Good value hotel

Posted Dec 19, 2016
Pros: Clean and friendly
Cons: Transport links to town
Location: Hotel is in an industrial area.
Hotel is about 3 miles from the City but is friendly and spotlessly clean, comfortable rooms. We had a great few days in this wonderful City.
4 out of 5
Recommended
for Everyone
by A verified traveler

Far from Reyjakavik but excellent value!

Posted Dec 17, 2016
Clean, comfortable, friendly staff, great breakfast. Great value! Would stay again. It was raining the whole time we were there so taxis to town started to add up.
4 out of 5
Recommended
for Everyone
by A verified traveler from channel islands

Lovely hotel with everything you need

Posted Dec 14, 2016
Lovely stay with nice sized rooms and nice and clean all the time. Staff friendly and plenty of places to eat near by
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 13, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

You get what you pay for and were happy

Posted Nov 19, 2016
Excellent staff, more than happy to help. Basic hotel but perfect for our needs as a sight seeing holiday as was out more than we was in. If you expect the Hilton then pay for the Hilton
2 out of 5
by A verified traveler from London

Tired grubby room, with a fridge that stank

Posted Nov 8, 2016
Pros: The female receptionist was excellent and informative.
Cons: Overall cleanliness of the room was not what you would expect from a 3 star establishment
Location: 5 minute drive from the Centre of Rekyjavik. Would recommend having a car, although public transport nearby
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheap but cheerful

Posted Oct 31, 2016
Clean decent room. Really helpful receptionist. Water smelt of sulphur
3 out of 5
by A verified traveler

Friendly service but I wouldn't stay again

Posted Oct 23, 2016 on Hotels
The staff were incredibly helpful to us . Unfortunately the cleanliness was a little lacking the shower base had hairs from previous visitors and we did require a new sheer for the bed . The mattress needs to be replaced alongside the pillows