Ratings based on 990 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Large hotel and conference centre

Posted Mar 18, 2017
Pros: Free car parking Excellent breakfast
Cons: Better quality pillows. Individual yoghurt pots at breakfast
Location: Reykjavik centre is a 15 - 20 minute walk If guests do not have a car numerous trips and tours can be booked,
Large, busy hotel and conference centre. Free car parking. 15 - 20 min walk to Reykjavik centre. Free 2 hourly shuttle provided. An additional fee is required if guests want to use the spa facilities. Friendly helpful staff. Clean comfortable room and bed.Tea and coffee making facilities provided. Generous sized ensuite with bath and shower. Excellent breakfast provided. However, in the interests of public health and to prevent contamination the hotel should provide individual yoghurt pots at breakfast. We witnessed guests sampling and eating direct from the large bowls of yoghurt provided - disgusting.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Lovely hotel 10minute walk from town

Posted Mar 8, 2017
Would go again and recommend it , staff lovely very helpful got upgraded on arrival for free to junior suite that was nice, clean breakfast lovely overall was very happy, very expensive in Iceland so he prepared plenty to see loads of excursions, gutted never saw Northern lights too cloudy got cancelled twice but recommended hire a car loads of places free and it be easier to see northern lights more to south,lovely in the snow but would be just as nice to see when hot
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Good hotel for exploring Reykjavik

Posted Mar 8, 2017
Hotel has a shuttle bus but only one way into town centre The suggestion is that you get a taxi back Unfortunately there aren't any The walk takes about thirty minutes across quite a few roads Not suitable for children
4 out of 5
Recommended
for Everyone
by A verified traveler from Bettendorf, IA

Good accommodations

Posted Mar 6, 2017
Pros: Good condition.
Cons: WiFi was spotty during our first night. Toilet had a strong odor--don't think they were scrubbing under the rim well.
Location: East of the hotel is a large park area with geothermal swimming pool, stadium, arena, zoo, and botanical garden. The city center is 40-60 mins walking
Hotel is in good condition although some of the furniture appears dated. It has a variety of room types and there are good views from the upper floors. It is not as close to the city center as many of the other nice hotels, but it is still in a reasonable walking distance if you are not in bad shape. Also, it is closer to other attractions on the east side of the city, like a large public geothermal pool, zoo, botanical garden, outdoor stadium, and indoor sports arena. The staff were very friendly and helpful. Note that they charge a hefty commission for currency exchange, so depending on your bank fees, you may be better off using the ATM in the lobby. The hotel restaurant is expensive--as hotel restaurants are wont to be. Note that all restaurants in Iceland are expensive, so the hotel restaurant is downright exorbitant. There is food available 24 hrs a day through room service and a little snack shop in the lobby, although the menu is very limited late at night. There are a few cheaper restaurants as well as a drug store a few blocks south and southeast, next to the Hilton.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, large hotel with good breakfast

Posted Mar 5, 2017
Pros: The breakfast buffet.
Cons: It could use a little renovations/updating.
Location: Nothing much.
The hotel is a very large hotel that seems to have a lot of big tourist groups. Overall, the hotel served it's purpose for us. We didn't use the spa and only ate in the restaurant for breakfast. We did eat in the bar a couple of times and like the rest of Iceland, it was very expensive. Overall, aside from a hair on my pillow, the room was clean. It is a little worn and the floors & furniture a bit scruffy. The room had a tub and a separate shower. My one issue with the shower is the door folded open and closed and there is not real separation on the floor so the floor got wet when showering. The good thing is the floors are heated so it dried quickly. The breakfast buffet is excellent. There was a wide variety of foods and a coffee machine that ground fresh beans. The location was not as desirable. I wish it were closer to the the city center. A taxi to the Harpa was $15 US and the same returning from downtown. Walking to downtown, we were told, would take about 30 minutes. Overall, it was a good hotel and I would recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel clean and friendly staff food was

Posted Mar 5, 2017
Had a great time even although the weather changed The hotel was great and was in a good location
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, Ca

Nice Hotel with good Food

Posted Mar 3, 2017
Pros: We enjoyed our room which was in the second floor. Close to the lobby and breakfast room. Again the breakfast was worth the price.
Cons: Would improve the phone system. Hard to call into the receptionist. More choices for entertainment at the hotel.
Location: Everything is walking distance if you enjoy 20+ minute walks. If not renting a car is an option. Hotel does offer a shuttle to the city center only.
The hotel was nice, clean and had very comfortable beds. It's not close to the city center but only a 20 minute walk. Perfect for the summer. The morning food buffet was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel in Reykjavik

Posted Feb 28, 2017
Very nice hotel in Reykjavik. It was a little far from city center when waking, but they offer a free car ride at certain times to get you to the main tourist area. Staff was great, room was clean and overall, I had a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Great views

Posted Feb 28, 2017
Hotel staff was attentive. The room was clean and comfortable. The concierge was awesome.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was a little too warm in room.

Posted Feb 27, 2017
Cons: Thermostat
Excellent hotel; would highly recommend . Staff very helpful, especially the concierge and front desk