One Bedroom Deluxe Amtmannstigur 5 | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Reviews of Luna Apartments

3 out of 5
Luna Apartments
Amtmannsstigur 5, Reykjavik

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 430 reviews" "
Rating 8 - Good. 118 out of 430 reviews" "
Rating 6 - Okay. 49 out of 430 reviews" "
Rating 4 - Poor. 17 out of 430 reviews" "
Rating 2 - Terrible. 9 out of 430 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Jerick

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Good: location is pretty excellent Bad: communication could’ve been better. We have to wait the next for a message. And no one answer right away when we call. Our living room heater is broken (told them when we arrive) they send someone to check two days after and the guy said he’ll come back and he never did. We used the dish washer and soaked the kitchen because the water wasn’t draining properly (no one came to check after letting them know). Our garbage supposed to be pick up every two days and linen change, the person came once for our 7 day night stay (so our garbage was over flowing and paper bags everywhere to put our garbage, we also have a baby with us- we have to throw her poop diaper outside garbage can by street parking). They have weird carpet/rug everywhere (why not put the carpet in the entire place?) also, there’s a boxes of open tiles under our bed.
Stayed 7 nights in Oct 2021

10/10 Excellent

Hilary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the cutest apartment! I didn't realize the 2nd bed was in the same bedroom (we are a couple and an adult son) - so that was a little awkward - but the beds were very comfy. The bath is small but had everything we needed and the shower had great water pressure. We loved the towel heater. The location could not be better - everything walkable. The only drawback was loud music / party our first night that went on until 3am (ear plugs solved that!). This is to be expected in the heart of the city, though. It also has a little balcony and the windows open for fresh evening air.
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Great location in the city. They made a mistake with the apartment they gave us, but did try to make up for it. TV didn't work for our stay in either apartment & the every other day light cleaning never happened. Paper thin walls/floors/ceilings, you could hear all the noise in the other apartments. They were quick to answer emails.
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Great location. Very clean and comfortable. We would stay her again without hesitation. Highly recommend.
Stayed 3 nights in Dec 2019
Response from Andrés on Dec 30, 2019
Thank you for your review. It matter to us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the center of the city and very convenient to walk around Rekjavik city center. The instruction for accessing the apartment is very helpful and the apartment is spacious. Just a little note on find it, make sure you plug in the address correctly, otherwise the GPS will lead you to another Luna Apt. nearby. Others are perfect.
Stayed 2 nights in Jul 2019
Response from Tom on Jul 22, 2019
Thank you for taking the time to share your feedback. It matters to us. We are thrilled that you enjoyed your stay and hope to see you again. Best regards, Luna Apartments

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was lovely! A nice apartment, very convenient.
Stayed 2 nights in Jul 2019
Response from Tom on Jul 22, 2019
Thank you for taking the time to share your feedback. It matters to us. We are thrilled that you enjoyed your stay and hope to see you again. Best regards, Luna Apartments

8/10 Good

Anonymous, UK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for foods and transport from bus stop 6. Had difficulty opening the door with the barcode. The kitchen is very useful. My son enjoyed the balcony. Did not like the water smell. Still, recommend though.
Stayed 2 nights in May 2019
Response from Luna Apartments staff on Jun 6, 2019
We are very happy that you were satisfied with your stay at Luna Apartments. Our team works hard to fulfill our guests needs and we appreciate all feedback. Thank you for taking the time to write a review about your experience. We really appreciate the gesture.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service
The pictures were very misleading. Small ground floor suite. Very noisy from the street and upstairs neighbours. Also had a ton of mould in one corner in the bedroom.
Stayed 4 nights in May 2019
Response from Luna Apartments staff on Jun 3, 2019
We are very sorry that you were not fully satisfied with your stay at Luna Apartments. Our team works hard to fulfill our guests needs and we appreciate all feedback. Those negative matters you have mentioned will be taken into consideration. Thank you for taking the time to write a review about your experience. Kind Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close it was to downtown amenities! A short walk and you are in the middle of most attractions.
Stayed 3 nights in May 2019
Response from Luna Apartments staff on May 31, 2019
Hi! We are very happy that you were satisfied with your stay at Central Premium Luxury Apartments. Our team works hard to fulfill our guests needs and we appreciate all feedback. Thank you for taking the time to write a review about your experience. We really appreciate the gesture.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartment. Spotlessly clean. Very comfortable. Little hard to find but otherwise a great hotel in a perfect location.
Stayed 1 night in Apr 2019
Response from Tom on Apr 23, 2019
Thank you for taking the time to share your feedback. It matters to us. We are thrilled that you enjoyed your stay and hope to see you again. Best regards, Luna Apartments

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Tom on Apr 23, 2019
Thank you for taking the time to share your feedback. It matters to us. We are thrilled that you enjoyed your stay and hope to see you again. Best regards, Luna Apartments

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Tom on Apr 9, 2019
Hi Thank your for taking your time to give us a review, we really appreciate it. We are thrilled that you enjoyed your stay. Best regards, Luna team

2/10 Terrible

ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You don’t get what is advertised
Booked a queen bed at Luna apartments in one of the modern apartments. Got to the reception and the recptionist was very rude told us where to go. First apartment extremely dated and two single beds. Asked to change as we paid for a queen and was told that’s not there problem it’s hotels.com and have nowhere else. After arguing for given the apartment we paid for but told we would have to check out in the morning move to another one and then finally back to the single beds. Hotels.com where no help. Extremely disappointed
Stayed 4 nights in Mar 2019
Response from Luna Apartments staff on May 25, 2019
We are very sorry that you were not fully satisfied with your stay at Luna Apartments. Our team works hard to fulfill our guests needs and we appreciate all feedback. Those negative matters you have mentioned will be taken into consideration. Thank you for taking the time to write a review about your experience.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family accommodations
Walking distance to downtown shopping, restaurants, sightseeing. Very comfortable and clean. Perfect for a family with kids :)
Stayed 5 nights in Mar 2019
Response from Tom on Mar 26, 2019
Thank you for taking the time to share your feedback. It matters to us. We are glad that you enjoyed your stay and hope to see you again. Best regards, Luna Apartments

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place, overall a good value for money. Located centrally downtown Reykjavik, there was nothing to dislike. The place was reasonable clean with good facilities. Correct instructions for a self check in to the various apartments and their respective key box codes, rather than a generic check-in instructions, would improve the self check in experience. On the call employees were quick to respond to our enquiry. Enjoyed the stay, would return back.
Stayed 3 nights in Mar 2019
Response from Tom on Mar 11, 2019
Thank you for taking the time to share your feedback. It matters to us. We are glad that you enjoyed your stay and hope to see you again. Best regards, Luna Apartments

10/10 Excellent

Kayon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Luna Apartments
Very first time coming to Iceland and staying at the Luna Apartments. Service was prompt and the room looked exactly like the pictures shown. Surrounding area was great. I felt safe and everything is walking distance downtown. WiFi in apartment worked great and so did the heating system. No need to book hop on hop off bus tour all the landmarks are within 10-15 mins walk from apartment. Also a grocery store is 2 minute walk from apartment I definitely recommend purchasing food to cut the cost of eating out if traveling with a family. Overall I will come back again
Stayed 2 nights in Mar 2019
Response from Tom on Mar 6, 2019
Thanks for staying with us, glad you liked it. We really appreciate your feedback! We look forward to having you as our guest again. Best regards, Luna team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. Good sized rooms. Easy check in and out. Would definitely book again.
Stayed 3 nights in Feb 2019
Response from Tom on Feb 24, 2019
Thank you for taking the time to share your feedback. It matters to us. We are glad that you enjoyed your stay and hope to see you again. Best regards, Luna Apartments

4/10 Poor

Charlotte

Disliked: Property conditions & facilities, room comfort
Only positive is the location
Not very happy. I feel like I have been mis sold this apartment. It's nothing like what was seen on the hotel booking site in terms of decor and facilities. Sadly we had a number of issues: Leaking toilet Dirty bathroom cabinet Door not locking from inside Noisy guests Power cut - fixed ourselves (no answer from lobby team and offices shut - visited twice on foot too) Tea bags not re filled Positives: location, very central.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the church, commercial area and plenty of restaurants. If you need transportation to and from airport the stop is at the church nearby. All you need, nothing fancy.
Stayed 3 nights in Feb 2019
Response from Tom on Feb 12, 2019
Hi Thank your for taking your time to give us a review, we really appreciate it. Best regards, Luna team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Plenty of space, had everything you could need. Only. Downside is the TV if you plan to spend the evening. Unless you bring your own movies on USB or pc plus cables, the available channels are useless
Stayed 4 nights in Feb 2019
Response from Tom on Feb 12, 2019
Hi Thank your for taking your time to give us a review, we really appreciate it. Best regards, CPLA

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Tom on Feb 1, 2019
Thanks for staying with us, glad you liked it. We really appreciate your feedback! Best regards, Luna team

6/10 Okay

Alan

Good location but..
Room was nice, location to the main area was good. Street noise made sleeping an adventure. Between cars and people walking by at all hours of the morning, I long for a good night's sleep. I know this is not the apts fault but one night evidently the upstairs people were locked out and pounded on our windows for what seemed like an eternity. Was close to calling the police ... I was not gonna let anyone in....
Stayed 4 nights in Dec 2018
Response from Tom on Jan 4, 2019
Hi Thank your for taking your time to give us a review, we really appreciate it. We are really sorry to hear about your trouble with the other guests. Best regards, Luna

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Lovely apartment in city center.
Stayed 1 night in Oct 2018
Response from Tom on Dec 23, 2018
Thanks for staying with us, glad you liked it. We really appreciate your feedback! Best regards, Luna team

4/10 Poor

Crystal

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Pictures look nothing like it
Pictures online show updated and nice apartments. Ours was outdated. I never received an email with check-in information, so I followed the instructions on hotel.com, and the address provided on there was a few years old, so we found the second address, and the guy acted like I was ridiculous for showing up there to check-in. WiFi was weak. I would find somewhere else to stay
Stayed 3 nights in Nov 2018
Response from Tom on Jan 4, 2019
Thank you for taking the time to share your feedback. We are sorry not to have satisfied your expectation. If you'd have raised the disappoint during your stay, surely we'd try to better suit your needs. Guest satisfaction and opinion is very important to us. Best regards, Luna Apartments

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to town center, clean and cute furnishings
Stayed 4 nights in Nov 2018
Response from Tom on Nov 30, 2018
Thanks for staying with us, glad you liked it. We really appreciate your feedback! Best regards, Luna team

10/10 Excellent

Ryan, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious apartment with a good mix of modern and traditional Icelandic decor. All cooking amenities and equipment are provided. TV has all major free UK channels. Very clean apartment with light cleaning every other day. Comfortably warm inside which is nice considering the temperatures in Iceland. There are two single beds in the main bedroom which can be joined together to form a double bed. For those requiring a bed for a third or fourth person, these are mattresses in a space above the kitchen which require you to climb a tall ladder to get to. For a fit and healthy person it is nevertheless a bit scary but fairly easily accessible. For older people or those who aren't physically fit, it would be impossible...
Stayed 3 nights in Nov 2018
Response from Tom on Nov 27, 2018
Thanks for staying with us, glad you liked it. We really appreciate your feedback! Best regards, Luna team

10/10 Excellent

Bella, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the coziness of the property and the traditional Icelandic feel. The location was perfect.
Stayed 4 nights in Nov 2018
Response from Tom on Nov 16, 2018
Hi Bella Thank you for choosing our apartments and thanks for taking the time to give us your review. We are thrilled you enjoyed your stay. Best regards, Luna team

8/10 Good

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent location. Was allowed to check in early and staff was very nice. The apartment above can be loud. The condition of the place was a bit worn but it felt more traditional. Would defintely rent this place again... you can't beat the location. Check in is at a different location so print yourself a map and you'll be fine!
Stayed 3 nights in Nov 2018
Response from Tom on Nov 14, 2018
Thanks for staying with us, glad to hear you liked it. We really appreciate your feedback! Best regards, Luna team

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Tom on Nov 12, 2018
Hi Thank your for taking your time to give us a review, we really appreciate it. Best regards, Luna

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Tom on Nov 12, 2018
Hi Thank your for taking your time to give us a review, we really appreciate it. Best regards

4/10 Poor

Maria, Hartsdale, NY

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The apartment was roomy and clean, in a nice part of town. The negative was we never had TV every day they promised to fix it but did not happen. Also we were on the second floor and in the evening their was no lights in the hallway? Most of Reykjavík uses bus tours for tourists and they will not pick you up at this location, so we had to walk to the bus stop pick up location, not great in the cold weather.
Stayed 4 nights in Oct 2018
Response from Tom on Nov 12, 2018
Hi Thank your for taking your time to give us a review, we really appreciate it. Best regards, Luna

8/10 Good

Deb, Bristol

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect location. Comfortable , warm apartment with great facilities . I highly recommend.
Stayed 4 nights in Nov 2018
Response from Tom on Nov 6, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Oct 2018
Response from Tom on Nov 5, 2018
Thanks a lot for your review we really appreciate it, and thank you for choosing our apartments. Best regards, Luna team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Tom on Nov 5, 2018
Thanks a lot for your review we really appreciate it, and thank you for choosing our apartments. Best regards, Luna team

8/10 Good

Rakel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Tom on Oct 22, 2018
Hi Thank you for choosing our apartments and thank you for taking your time to review us. We appreciate it. Best regards, Luna Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Walkable to restaurants, stores, grocery, and buses/shuttles out of Hallsgrimskirkja. Good space for family of 4. Easy check in. We were pleased and would recommend this location (Baldursgata).
Stayed 3 nights in Oct 2018
Response from Tom on Oct 22, 2018
Hi Thank you for choosing our apartments and thank you for taking your time to review us. We appreciate it. Best regards, Luna Team

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Easy in and out. Great location. Comfortable bed. On the small side but perfect for me and my daughter for one night.
Stayed 1 night in Oct 2018
Response from Tom on Oct 22, 2018
Hi Thank you for choosing our apartments and thank you for taking your time to review us. We appreciate it. Best regards, Luna Team

4/10 Poor

Rita, Cleveland

Disliked: Staff & service, property conditions & facilities, room comfort
Apartment was quaint. Good location. Toilet was clogged when we checked in and we requested a plunger. Office told us someone will come the next morning. How can you have 4 people stay in a place with no working toilet? Where were we suppose to relieve ourselves?
Stayed 3 nights in Sep 2018
Response from Tom on Nov 12, 2018
Hi Thank your for taking your time to give us a review, we really appreciate it. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped. Geothermal heating. Adequate for a week stay. Several apartments share driveway-so parking 1 block away at large Lutheran Church. Satellite TV drops out with few channels. Good location to lots of shops and restaurants/cafes.
Stayed 7 nights in Sep 2018
Response from Tom on Oct 8, 2018
Hi Thank you for your review and for choosing our apartments, we appriceate it. Best regards, Luna apartments

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was centrally locates and clean . The amenities were good.
Stayed 2 nights in Sep 2018
Response from Tom on Oct 8, 2018
Hi Thank you for your review and for choosing our apartments, we appriceate it. Best regards, Luna apartments

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was the best. Large apartment in great location. Really comfortable bed!
Stayed 2 nights in Sep 2018
Response from Tom on Oct 8, 2018
Hi Thank you for your review and for choosing our apartments, we appriceate it. Best regards, Luna apartments

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Sep 2018
Response from Tom on Oct 8, 2018
Hi Thank you for your review and for choosing our apartments, we appriceate it. Best regards, Luna apartments

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Tom on Sep 26, 2018
Hi Thank you for choosing our apartments, and thank you for your review. We appreciate it. Best regards, Luna

8/10 Good

Dale, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with a grocery store , restaurants, shopping, bus stops, etc. nearby.
Stayed 3 nights in Sep 2018
Response from Tom on Sep 26, 2018
Hi Thank you for choosing our apartments, and thank you for your review. We appreciate it. Best regards, Luna

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
Nice home and great location to shopping and resstaurants.
Stayed 4 nights in Sep 2018
Response from Tom on Sep 26, 2018
Hi Thank you for choosing our apartments, and thank you for your review. We appreciate it. Best regards, Luna apt

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2017
Response from Tom on Sep 26, 2018
Hi Thank you for choosing our apartments, and thank you for your review. We appreciate it. Best regards, Luna Team

6/10 Okay

Mark

Never sent the key code, but I was able to get a hold of someone easily and got it. The problem was our phones didn't work and we had to find someone that would call for us. Other than that the apartment was great.
Stayed 1 night in Sep 2018
Response from Tom on Sep 26, 2018
Hi Thank you for choosing our apartments, and thank you for your review. We appreciate it. Best regards, Luna Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was clean. It was in a great part of town. The neighborhood was safe and there were a lotof amenities around, like a grocery store, shops, and bars/restaurants.
Stayed 4 nights in Aug 2018
Response from Tom on Sep 10, 2018
Hi Thank you for staying with us and thank you for your review, we really appreciate it. Best regards Luna apartments

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property location is in the walkable distance to all attractions. We did mot need taxi or hop on hop off. Receuption was not in the same building but only 2 mins away. Service was very good. We did not like the furniture odor that smelled very bad. Also could not operate, multiple kitchen appliences at the same time.
Stayed 4 nights in Aug 2018
Response from Tom on Sep 7, 2018
Hi Thank you for staying with us and thank you for your review, we really appreciate it. Best regards Luna Team

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to eat Luna
Very comfortable, quiet , nice bathroom, kitchen with all necessities, good area to walk close to everything. Easy check in /check out Very happy about this place.
Stayed 3 nights in Aug 2018
Response from Tom on Sep 7, 2018
Hi Thank you for staying with us and thank you for your review, we really appreciate it. Best regards Luna Team