Tourism Authority should close hotels like this
Posted Aug 7, 2015
We had to wait on the street for for 30 minutes before the manager could come. When we went to the room, we did not find anything close to what it looks like on the internet. So we saw the manger and told him that the facility was not what we say on the internet, and would like to move to another hotel. The manager told us -- "you get what you see on the internet" and "it is non-refundable. You can complain. It is one voice against many who like it." So we were forced to stay in the hotel. The beds were not comfortable -- too sunken and the mattress need to be replaced. Towels are so old that they felt like a scrub rather than a towel. Bedsheets had holes. They did not change bed sheets even once over the 6 days we stayed there. They are supposed to change once every three days, according to the manager. Never cleaned the room even once. The basin had no mesh, which left a hole in the basin in which you could lose your ring, if you dropped it. I showed it to the manager but he did nothing about it. Safety is at risk. The entrance door needs to be locked with a key when you exit. But when we were leaving, they asked us to leave the key in the room, which meant that the outside door remained unlocked! It felt like a hotel in a shanty town as seen in movies.