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Reviews of Fairfield Inn & Suites Columbus East

2.5 out of 5
Fairfield Inn & Suites Columbus East
2826 Taylor Rd EXT, Reynoldsburg, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 327 out of 765 reviews" "
Rating 8 - Good. 254 out of 765 reviews" "
Rating 6 - Okay. 105 out of 765 reviews" "
Rating 4 - Poor. 45 out of 765 reviews" "
Rating 2 - Terrible. 34 out of 765 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

LOUIS

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was fantastic
Stayed 2 nights in Apr 2024
Response from Phil on Apr 22, 2024
Dear LOUIS,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Fairfield Team

10/10 Excellent

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accommodating staff. Phil was great! Good breakfast, decent amount of choices.
Stayed 1 night in Apr 2024
Response from Phil on Apr 23, 2024
Michael,Thank you so much for your kind words. We are very pleased to hear you had an excellent stay with us. Hope to see you again soon!!

2/10 Terrible

Emily

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely unacceptable conditions that we walked into. We booked 2 rooms for 2 nights. 1 room didn’t have a properly functioning dead bolt. The other room was disgusting- food left in the refrigerator from previous guests, the desk, bathroom sink, and desk chair were filthy (like food in all over the chair and desk, and toothpaste in the sink), missing a TV power cable and remote, no trash can at all in the room, dirty bath mat, a room phone that didn’t work. The concierge worker was trying very hard to accommodate us and make things right, but it still doesn’t make up for what we showed up to. On top of it all, the pool is closed for renovations, which was not disclosed in the properties information or at check-in and we found out when we wanted to use the facilities.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service
Property is under construction.
Stayed 1 night in Jan 2024

6/10 Okay

Blaise

Traveled with group
Disliked: Cleanliness
Not too great.
Stayed 1 night in Dec 2023

6/10 Okay

Allison

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here every time I come to Columbus. Always clean, friendly staff.
Stayed 1 night in Dec 2023

6/10 Okay

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room too hot. Shower design is terrible.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Austin

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean and the room is not cleaned daily.
No daily house keeping. Carpet is dirty and there were stains on the chair.
Stayed 2 nights in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, toilet didnt work, bathroom flooded when taking a shower. Left a day early & checked into another hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in service, staff, cleanliness, accommodations! Highly recommend!
Stayed 1 night in Nov 2023

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1/2 way point
We were on our way to Connecticut and this is our halfway point, and I have stayed with the Fairfield Inn hotels before. We were pleased with its cleanliness, service, and the room.
Stayed 1 night in Oct 2023

10/10 Excellent

LI WEN, JACKSONVILLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous, caring, clean and comfortable
Stayed 4 nights in Oct 2023

4/10 Poor

John

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were not as pictured on your website. Very small for a "suite" and terribly outdated.
Stayed 1 night in Oct 2023

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Stephen

Liked: Staff & service
Clean
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Business traveler
Liked: Staff & service
Rooms and facility could use better maintenance. Sounds from other rooms and the pool right below our room were unusually loud. Staff was very courteous, friendly and helpful!
Stayed 3 nights in Oct 2023

4/10 Poor

Trina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I've never gone to a hotel and they wouldn't extend a courtesy late check out at all, especially when I didn't check in until about 2am and was charged a full night. Won't be staying there again.
Stayed 2 nights in Oct 2023

6/10 Okay

Caira

Stayed 2 nights in Oct 2023

4/10 Poor

Lauren

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was clear mold in hotel rooms and throughout. I have extensive experience with mold, remediation, water damage, etc. This place, especially if you know you are sensitive to toxic mold, will wreak havoc on your body. They need to remediate asap to protect the health of their guests.

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very convenient to highway. Check in staff, Kenny, was very helpful. For an early departure, we were told we could grab some breakfast from frig. Bit there was NO coffee ready at 5:15 am. The staff said she didn’t have a key to the refrigerator. Kitchen was open but no one was there for prep. Very disappointed.
Stayed 1 night in Oct 2023

8/10 Good

Curtis

Below standards for Fairfield Inn and Suites property
Stayed 2 nights in Aug 2023

10/10 Excellent

Keith

Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Staff & service, amenities
Bathroom needs deep cleaning Hallway carpet on 2nd floor was dirty
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023

6/10 Okay

Sara

Stayed 3 nights in Aug 2023

10/10 Excellent

eileen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 3 nights in Aug 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Adam

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Walls were dirty
Walls were very dirty. Found hairs in the bathroom
Stayed 1 night in Aug 2023

2/10 Terrible

Ryan

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Awful
My car war broken into and the first lady at front desk just said its not their issue. She was rude and uncaring.
Stayed 1 night in Aug 2023

2/10 Terrible

Roxann

Business traveler
Disliked: Property conditions & facilities, room comfort
Passive Agressive staff in Dilapidated Hotel
Stayed 1 night in Aug 2023

6/10 Okay

Julie E Funkhouser

Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Marvin

Stayed 3 nights in Aug 2023

2/10 Terrible

Fatoumata

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Regina

Traveled with family
Liked: Amenities
Coffee all the time big plus! Did have to ask to change rooms . Smelled like wet dog. No sues with room after that
Stayed 2 nights in Aug 2023

8/10 Good

Diane

Stayed 1 night in Jul 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Robbie

Stayed 2 nights in Jul 2023

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay! Staff was super friendly and the hotel was clean!!! Definitely will be our next hotel for our trips to Columbus!
Stayed 3 nights in Jul 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023

4/10 Poor

Tina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with many shopping and food options near by
Stayed 1 night in Jul 2023

6/10 Okay

Ann

Disliked: Property conditions & facilities
Minimalistic. In need of repair or replacements. Scratchy towels. But the bed was comfortable!
Stayed 2 nights in Jul 2023

8/10 Good

Troy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very noisy. Staff wasn’t courteous during check in
Stayed 1 night in Jul 2023