Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Maryland

Large suite rooms were very nice, well appointed

Posted Dec 2, 2016
Very nice staff and nice breakfast included! Well located close to many amenities and restaurants
Comment from Hotel Management
Dec 4, 2016 by agantley@fhginc.com, Hotel Management
Dear Rob, Thank you for taking the time to review our hotel on Expedia. As a valued guest, our number one goal is to give you the best experience possible and we are so happy we have met our goal. We will be sharing your feedback with our staff as encouragement. Thank you again for your time and we hope to see you whenever your travels bring you to our area. Sincerely, Ashley Guest Experience Manager Fairfield Inn & Suites Columbus East
3 out of 5
by A verified traveler from Phoenix

The hotel was in bad need of remodeling.

Posted Nov 21, 2016
Pros: Location to our needs The breakfast and the staff there did a very good job and it was clean and well stocked
Cons: The rooms and bath need to be up graded and the staff needs additional training
Location: N/A
This felt more like a Motel "6" than a Hilton owned facility. The hall outside our room was not even vacuumed in the three days we were there. There was not a way to secure our electronics when we were not in the room. We ended up taking them with us locked on the car each day. It was a location close to our needs and being a Hilton facility we expected more.
Comment from Hotel Management
Dec 1, 2016 by agantley@fhginc.com, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our hotel. As we pride ourselves in giving our guests the best experience possible, we have unfortunately fallen short of our goal. Please accept our sincerest apologies for the inconveniences experienced during your time with us. Thank you for your time and we hope we may have a chance to better your experience the next time your travels bring you to our area. Sincerely, Ashley Guest Experience Manager
4 out of 5
by A verified traveler from columbus, oh

Good location, not too far from downtown.

Posted Nov 7, 2016
Clean room & friendly staff. There was about a 1" gap between the bottom of the door to the hallway & the floor so noise was an issue at times although it probably didn't help we were right next to the elevator.
Comment from Hotel Management
Nov 16, 2016 by Ashley, Hotel Management
Dear Todd, Thank you for taking the time to review our hotel on Expedia. As a valued guest, your feedback is essential to our continued development. We are very happy to see overall your stay was good, but we did notice there were areas for improvement. We offer our sincerest apologies for the noise disturbance you experienced. We have notified the correct departments to prevent this issue going forward. Thank you again for your time and we hope to see you whenever your travels bring you to our area. Sincerely, Ashley Guest Experience Manager 614-864-4555
2 out of 5
by A verified traveler from M

Regret choosing this hotel for accommodation

Posted Nov 5, 2016
The bed was uncomfortable , basic toiletries weren't supplied. The blanket was torn and had stains. I had to request for new set at the front desk as spare blanket Set was not provided in the room closet like it normally is. The occupants around you can be heard. Never get the room Close To An entry or exit was, it will be hard to have a soundless sleep and worse if you are a light sleeper. Overall disappointed with myself for picking this hotel,not at all at par with the usual Marriott hospitality and experience.
Comment from Hotel Management
Nov 29, 2016 by agantley@fhginc.com, Hotel Management
Dear Traveler, Thank you for taking the time to review the Fairfield Inn & Suites Columbus East. As our goal is to always provide our guests with the best experience possible, we have unfortunately fallen short of our goal. We apologize for the multiple inconveniences experienced and have notified the correct departments to ensure this was a isolated incident. Thank you again for your time and we hope to see you whenever your travels bring you to our area. Sincerely, Ashley Guest Experience Manager
5 out of 5
by A verified traveler from Ohio

Had a wonderful time

Posted Oct 3, 2016
Staying at the hotel I really enjoyed myself the staff was extremely nice & I will be coming back again the breakfast was nice they made enough for everyone & the pool was great me & the girls really enjoyed our day there
Comment from Hotel Management
Oct 17, 2016 by The Fairlield Inn Columbus East, Hotel Management
Dear Traveler, Thank you for taking the time to review our hotel on Expedia. I am so happy to see that you had a enjoyable time at our hotel. As we strive to give our guests the best experience possible, I am pleased that we were able to meet our goal. We hope to see you the next time your travels bring you to our area. Sincerely, The Fairfield Inn
1 out of 5
by A verified traveler from p

Could use a remodel

Posted Sep 7, 2016
It needs a remodel. They should have rooms where Animals have not stated In plus they should let you know that Animals have been in the room, I suffered bc of my allergies. The beds -horrible, room-Could have been cleaner, it had smell, over all I rate it a 1 which means a bad room. Would not recommend
Comment from Hotel Management
Oct 14, 2016 by Jasmine, Hotel Management
Dear debbwo, Thank you for taking the time to share your recent experience with us. I am so sorry to hear that we have fallen short of your expectations. The Fairfield was partially renovated in January and we are scheduled to finish renovation including the bathroom in the near future. We hope that you will come back to see the full reno and give us a second chance. I have shared your feedback with the appropriate department to make sure this was an isolated incident and no one has to experience this in the future. Kindest Regards, Jasmine Gunn Front Office Manager
5 out of 5
by Christine

Quite Nice, Although a Little Hard to Locate

Posted Aug 30, 2016 on Hotels
Though the hotel is conveniently located just off the Interstate, it's signage is not obvious. We drove around for awhile before we realized we had to enter a shopping center parking lot in order to find the place. Otherwise, it was a pleasant stay.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Thank you for taking the time to survey your recent experience. I apologize for it being so hard to locate us. Anytime you need directions, please feel free to contract the front desk and we would be happy to assist you. We that we are your number one choice the next time your travels bring you to Reynoldsburg!
4 out of 5
by Rhonda

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Thank you for your positive survey! We look forward to having you back again the next time your travels bring you to Reynoldsburg.
5 out of 5
by A verified traveler from Indiana

Great place to stay!!!!!!!

Posted Aug 16, 2016
Pros: everything!!
very pleased!! was a nice place to stay will use again on other trips.
Comment from Hotel Management
Sep 5, 2016 by Amanda Perkins, Hotel Management
Thank you for your recent stay! We hope to have you back again soon.
5 out of 5
by Mary Ann from Ohio

Last minute reservation for Mopar Nationals 2016

Posted Aug 15, 2016 on Hotels
We normally stay at a different hotel each year for Mopar Nationals. We actually cancelled our reservation due to the weather forecast. We ended up going up on Saturday, and this reservation was made from the track. Was very unsure of what to expect. Was extremely pleased on the modern look and feel of this facility. The staff was so friendly, and made you feel very welcomed. The room was very clean, spacious, and very comfortable. It was close to some great restaurants, and shopping. Will definitely be going back here next year!
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Thank you for your recent stay at the Fairfield Inn & Suites Columbus East! We appreciate your five star survey. Mopar Nationals is a BIG DEAL in tis area every August and I am pleased to hear that we had last minute availability to accommodate you! It is a delight to hear that our staff made a long lasting impression on you and your family and we look forward to having you back in 2017.