Ratings based on 795 Verified Reviews

3.3 out of 5
62% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Terrible.

Posted May 17, 2017
Disheveled outside appearance, Dirty floors, Dirty carpets in hallways. Once inside the room it smelled disgusting. Carpet inside room was nasty, washcloth was stained. Lounge chair was stained with who knows what. Not a good deal at all.
Comment from Hotel Management
May 21, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for the opportunity to respond to your concerns. We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. Please note that this information has been passed on to our management staff. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Sincerely, LQ Customer Care
2 out of 5
by A verified traveler

Experience

Posted May 6, 2017
The hotel was not a great place to stay at all. reason being was the Manger there a concern of mine wasn't taking care of, it wasn't resolved and it didn't bother her at all, just wasn't concerned about what problems I may have had.but I can say the house keeping staff were concerned more about my needs than the front desk. Thank you housekeeping department.
Comment from Hotel Management
May 10, 2017 by Alyssa K., General Manager, Hotel Management
Thank you for taking the time to share about your recent stay. I am sorry that your time spent with us was less than great; and that we failed to meet your expectations. I do apologize that you felt that I was not concerned about the concerns that you had. I can assure you that that is not the case whatsoever. I do sincerely apologize. I invite you to call me personally and I would be more than happy to discuss your concerns with you. Thank you for sharing your experience. Here For You, Alyssa K., General Manager
2 out of 5
by A verified traveler from Central Ohio

Business trip

Posted Apr 27, 2017
Pros: Nothing
Cons: Clean up the outside, paint inside and out, new carpet, fix repairs needed in rooms.
Location: It was near my venue.
I've stayed at LaQuinta's in the past and always enjoyed the stay, however this one was horrible. The front desk staff was very pleasant and helped get one room switched without any problems (I reserved two rooms). This hotel was run down and dirty. The steps hadn't been swept in months. The carpet in the halls was worn and dirly. The outside of the facility was very dirty. My room was mostly clean but there was mold in the shower that I didn't notice until after I showered. The paint was peeling off the ceiling and I had a perfect dip to sleep in because the mattress was worn out. I'm certain this is not a representation of LaQuinta but this place needs serious help!!
Comment from Hotel Management
May 1, 2017 by LQ Customer Care, Hotel Management
Thanks for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We hope to see you again in the future.
1 out of 5
by A verified traveler from m

Not good dog stains everywhere room stunk.

Posted Apr 21, 2017
Bad experience ,Room stunk,ANIMAL STAINS ON CARPET.
Comment from Hotel Management
Apr 24, 2017 by Alyssa K., General Manager, Hotel Management
Thank you for taking the time to tell us about your recent stay. First, let me say how truly sorry I am that you had such a bad experience. I assure you, that is not at all the way we want any of our guests' stays to go. I will take your concerns to our housekeeping and maintenance teams and we will do our best to correct your concerns as quickly as possible. Thank you again for providing your feedback. We will certainly use it to continue to try to provide our guests with the best stays possible. Here For You, Alyssa K., General Manager
2 out of 5
by Anthony

Posted Mar 27, 2017 on Hotels
The 1st room was a mess. Had a horrible smell and not clean. The awesome Clerk moved us but still not the e best room but definitely smelled better! 2nd room had ants. Would absolutely NEVER STAY HERE AGAIN
Comment from Hotel Management
Apr 5, 2017 by Robert, Hotel Management
Thank you for your feedback regarding your recent stay with us. We apologize for the issues that you have noted and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Respectfully, LQ Customer Care
1 out of 5
by A verified traveler

Not Worth the Money

Posted Mar 27, 2017 on Hotels
The room was dirty and the hotel is located in a questionable area
Comment from Hotel Management
Apr 4, 2017 by Kevin, Hotel Management
Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.
3 out of 5
by Cristina

This traveler left a rating score only Posted Mar 24, 2017 on Hotels
4 out of 5
by A verified traveler

Not bad.

Posted Mar 21, 2017 on Hotels
This hotel is definitely showing its age and the breakfast was pretty subpar, especially when other locations of the same chain have a much better selection. But the employees were helpful and polite and it's very conveniently located near stores, gas stations and the interstate. For what you pay, you definitely come out ahead.
2 out of 5
by Johnathan

Poor service

Posted Mar 20, 2017 on Hotels
The tv went out on first night. Security guard came to fix, no clue. Front desk person was not helpful
Comment from Hotel Management
Mar 31, 2017 by Robert, Hotel Management
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our management team so that we can correct the issues. Rest assured that your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us. Sincerely, LQ Customer Care
4 out of 5
by A verified traveler

Indifferent

Posted Mar 18, 2017 on Hotels
Not bad not great.