Ratings based on 515 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from New Jersey

great place to stay

Posted Sep 12, 2016
Nice hotel near all forms of public transportation, grocery shopping, restaurants, stores.... Would definitely stay here again!
Comment from Hotel Management
Sep 14, 2016 by Hotel Management, Hotel Management
Dear Melissa It is a pleasure to read that you enjoyed your stay at the Crowne Plaza Heidelberg City Centre and the central location of our hotel. Thank you very much for your wonderful review. Our entire team hope to welcome you back soon. Best regards, Silke Scharsach, Hotel Management
4 out of 5
by A verified traveler from Japan

easy access Frankfurt airport

Posted Sep 11, 2016
Pros: historical place
Cons: shower toilet
Location: castle
Forgot shutlle resurvation, no problem at hotel support. There is no hair condisioner.
Comment from Hotel Management
Sep 12, 2016 by Hotel Management, Hotel Management
Dear Hiro Thank you so much for your review of our hotel. It is great to read that our front office service regarding your shuttle reservation was to your satisfaction. It was a pleasure to assist you in this matter. We offer hair conditioner to our guest on request. A short notice to our staff members and we are pleased to bring the hair conditioner to the room. We are sorry that our bathroom did not meet your expectation. We value your comments and welcome the opportunity to serve you again. Sincerely, Silke Scharsach, Hotel Management
4 out of 5
by A verified traveler

Good hotel good location for business and tourist

Posted Sep 4, 2016
Unfortunately hotel chain has eliminated writing material available in rooms. No paper, pens.
Comment from Hotel Management
Sep 8, 2016 by Koren Yueksel General Manager, Hotel Management
Dear Anonymous, Thank you for your great review. Should you ever need any writing material, please feel free to contact our front desk. They will be happy to provide you with all the material you need. We really appreciate your valuable comments and we look forward to welcoming you back to Heidelberg again someday. Kind regards, Koren Yueksel General Manager
4 out of 5
by A verified traveler

하이델베르그 중심가에 위치한 호텔

Posted Aug 5, 2016
Pros: 객실 상태, 침구, 주차장 이용
시설 좋았고 직원들도 친절했습니다. 여행 중 이용한 침구 중에서 가장 편안했던 것 같습니다. 근처에 마트, 백화점 등이 있어서 쇼핑하기 좋았습니다.
Comment from Hotel Management
Aug 8, 2016 by Hotel Management, Hotel Management
Dear Guest Thank you very much for choosing the Crowne Plaza Heidelberg City Centre as your domicile far away from home and thank you for your valuable feedback. We hope to welcome you back soon. Best regards, Silke Scharsach, Hotel Management
4 out of 5
by A verified traveler

Posted Jul 8, 2016
overall good experience. central location. very accommodating staff. would go back again. pool and workout room are not as nice as I would have liked them to be. but the spa services were very good.
Comment from Hotel Management
Jul 8, 2016 by Hotel Management, Hotel Management
Dear Guest Thank you very much for rating us and taking time to leave your positive feedback. It is great to read that you were satisfied with the central location, the spa service, and the goodwill of our staff members. We really look forward to welcoming you back soon. Best regards, Silke Scharsach, Hotel Management
5 out of 5
by A verified traveler

Very nice hotel.

Posted Jul 6, 2016
Pros: The hotel staff was very helpful.
Good location and well informed staff. The hotel room was clean and comfortable.
Comment from Hotel Management
Jul 6, 2016 by Hotel Management, Hotel Management
Dear Guest Thank you very much for your very good feedback. We are very happy that you enjoyed your stay at the Crowne Plaza Heidelberg City Centre, especially your satisfaction with our hotel staff makes us proud. I have already passed your compliment on to them. It was a great pleasure, to have you as our guests and we hope to see you again when your travel plans will bring you to Heidelberg. Sincerely, Silke Scharsach, Hotel Management
4 out of 5
by A verified traveler from USA

Crowne Plaza

Posted Jul 3, 2016
While the decor may be a bit dated the hotel is very clean and quiet. Plus all the staff that we interacted with were very friendly and helpful. Food in the bar was quite good and it was a comfortable place to watch a soccer game. The breakfast buffet had many choices and was delicious. The hotel is within a 5 minute walk of the old town area so it's nicely situated.
Comment from Hotel Management
Jul 5, 2016 by Hotel Management, Hotel Management
Dear David Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Silke Scharsach, Hotel Management
4 out of 5
by Claudia

This traveler left a rating score only Posted Jun 26, 2016 on Hotels
4 out of 5
by Eunjeung from 서울

Posted Jun 24, 2016 on Hotels
너무 편안했어요.
Comment from Hotel Management
Jun 27, 2016 by CrownePlaza, Hotel Management
Dear Eunjeung Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Silke Scharsach, Hotel Management
5 out of 5
by A verified traveler from Wiesbaden

Komfortables Hotel in zentraler Lage

Posted Jun 22, 2016
Pros: Freundliches, aufmerksames Personal, reichliches und qualitativ hochwertiges Frühstücksbüfett, saubere und gepflegte Zimmer
Location: Zentrale Lage, Heidelberger Schloss, Altstadt, Bergbahn zum Königsstuhl, Spaziergang am Neckar, ...
Wir waren für 5 Tage zu einem Tanzfestival in Heidelberg und haben uns im Hotel sehr wohl gefühlt. Das Personal war stets freundlich, aufmerksam und hilfsbereit. Die Zimmer waren sauber. Das Frühstücksbüfett war reichhaltig, vielseitig und lecker. Auf Wunsch bekamen wir Nackenstützkissen. Mit der Haltestelle vor dem Hotel waren wir mit Bus und Straßenbahn sehr mobil. Ein später Check-In war nach einem kurzen Telefonat problemlos möglich. Am Tag der Abreise konnten wir das Gepäck zwecks einer Heidelberg-Abschlusstour nach dem Check-out im Hotel zur Aufbewahrung ohne Zeitvorgabe abgeben. In der gemütlichen Bar konnte die Fußball-EM leise verfolgt werden. Für Sportler gibt es in der Lobby einen Extra-Erfrischungsstand mit (Zitronen-)Wasser und Äpfeln. Das senkt die Hemmungen, das Zimmer in sportlichem nicht mehr ganz so frischem Outfit nach sportlicher Betätigung über die Lobby aufzusuchen. In einem Hotel-Prospekt waren eine 5 km Laufstrecke um den Neckar und eine 10 km-Waldstrecke ausgewiesen. Die lange Strecke ist von Ortsfremden im Wald aufgrund der vielen Abzweigunge, welche dem Prospekt nicht entnommen werden konnten, nicht ganz so leicht zu finden - dafür gibt es alle paar Meter was Sehenswertes zu entdecken. Wir haben gut schlafen können und den Aufenthalt sehr genossen. Der nächste Besuch in Heidelberg führt uns sicher wieder in dieses Hotel.
Comment from Hotel Management
Jun 23, 2016 by Hotelmanagement, Hotel Management
Sehr geehrter Chris, herzlichen Dank für die Zeit, die Sie sich genommen haben unser Hotel und Ihren Aufenthalt so ausführlich zu bewerten. Wir freuen uns sehr, dass Sie eine schöne Zeit in Heidelberg hatten und Sie sich bei uns wohl gefühlt haben. Ihr positives Feedback habe ich gerne an meine Kollegen wiedergegeben, die sich sehr darüber gefreut haben. Die 10 km-Waldstrecke werden wir versuchen genauer darzustellen. Danke für Ihren Hinweis. Wir freuen uns auf Ihren nächsten Besuch und wüschen Ihnen bis dahin „Alles Gute“. Beste Grüße, Silke Scharsach, Hotelmanagement