Ratings based on 248 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Convenient,clean and friendly

Posted Oct 14, 2016 on Hotels
Very Friendly , Clean.and convenient to transport
5 out of 5
by A verified traveler

Lovely older hotel with warm ambiance

Posted Oct 1, 2016 on Hotels
The front desk staff is very friendly and multilingual. The facility is clean with a warm ambiance. The breakfast was fantastic for the price. The beds are very comfortable. We loved our stay here and would definitely stay again!
5 out of 5
for Everyone
by A verified traveler

Nice hotel close to town and public transportation

Posted Oct 1, 2016
Pros: Clean and comfortable. Gives impression of Gemütlichkeit.
Cons: May need an elevator for older people
Location: Visiting Altstadt and University
Friendly and helpful staff. Restaurant on premiss. Clean room. Felt comfortable.
5 out of 5
by A verified traveler

Ideally located hotel

Posted Sep 20, 2016 on Hotels
Hotel conveniently located on the outskirts of Heidelberg. Situated at the end of a tram line which goes directly into the centre. Staff were very welcoming and happy to assist with purchase of tram tickets and provide a map of the town. Room had air conditioning which was a godsend as there was a heatwave. Hotel restaurant very good.
4 out of 5
by Susan from Florida


Posted Jun 27, 2016 on Hotels
Great! Very welcoming.
4 out of 5
by Steven from Dana Point

Friendly staff and great restaurant.

Posted May 30, 2016 on Hotels
The restaurant attached to the hotel is excellent. The food and service were above par. The staff at the front desk were so friendly and helpful. The rooms need a little updating but very clean. I think pillows must be very expensive in Germamy. The two standard pillows and two decorative pillows came up to 2 inches high. But I would recommend the hotel, just bring your own pillow
4 out of 5
for Everyone
by A verified traveler from Wisconsin

Handy location with great staff and service

Posted May 26, 2016
Pros: Location close to the tram, excellent service
Cons: No place to put our luggage in the small room. Had an issue with the safe that had obviously not been used lately but the owners helped resolve that
Location: Lots of shopping and sightseeing,
Stayed here a second time based on previous experience. Owners speak excellent English, and will do anything in their power to be helpful. Room and bathroom were small but clean and quiet. Location is just a short walk to the tram that does directly to the center of the city, the alstadt, and the schloss. Breakfast was very nice, and dinner in the restaurant was very good. Excellent value overall.
3 out of 5
by A verified traveler from Binghamton, NY

A little disappointed in hotel but great staff

Posted Mar 28, 2016
Convenience location to tram line made stay worth it but hotel very outdated and not the cleanest. Mold on curtains in bathroom. Staff very friendly and helpful. Breakfast somewhat disappointing. Reception not always available.
5 out of 5
by A verified traveler

Great Hotel in the suburbs

Posted Oct 15, 2015 on Hotels
The location was excellent, just a 1 minute walk to get the train to take you downtown. The hotel and room was very neat and clean. The restaurant was in the hotel and had some great food. The menu was in German and English and even the person at the front desk spoke English.
5 out of 5
for Everyone
by A verified traveler from Iowa

Great Hotel at a Great Price

Posted Sep 30, 2015
Pros: Room rate Proximity to train station Hotel Restaurant
Location: Located on edge of town, convenient to autobahn, near train station that makes it easy to get to Downtown Heidelberg.
Enjoyed everything about my recent stay at Hotel Heidelberg from the helpful check-in staff to a great dinner in the hotel restaurant. The hotel was also very convenient to a train station that made getting to downtown Heidelberg quick and easy. All this at a reasonable price.