Convenient location, clean but could be better
Posted Aug 28, 2015
Just a stone's throw from Mannheim Hbf, shops and restaurants. Clean, nicely renovated. Staff were generally efficient but not friendly, nor welcoming (except a couple at the breakfast restaurant). They could learn how to be more friendly - after all, they are in the hospitality business. A couple more things that could be improved. First, it is advertised to offer free wi-fi but it is not really usable since it's 256 kbps only (much slower, actually). Hi speed wi-fi costs 8 euros a day but it wasn't really that fast either. Besides you can use it for up to 2 devices only. With my laptop, tab and mobile phone, I had to constantly switch off one of them. A good alternative was a 'business wi-fi' package, which includes wi-fi and free mini bar for 12 euros a day. Second, pillow was too soft and flat but they didn't have any other alternative.