Ratings based on 426 Verified Reviews

3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D. C.

Nice hotel in Heidelberg

Posted Apr 21, 2016
Located on a street of shops, the hotel is settled nicely within both the tourist area of Heidelberg and a residential and commercial area. It's a good combination for those who prefer not to be enclosed in the tourist enclave.
Comment from Hotel Management
Apr 22, 2016 by Sascha, Hotel Management
Dear Susanne, thank you for your nice feedback. We are looking forward to welcome you again in Leonardo Heidelberg City Center. Best regards Sascha T. Front Office Manager
4 out of 5
by Jonathan

Posted Apr 10, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Sascha, Hotel Management
Dear Jonathan, thank you for your feedback. Best regards Sascha T. Front Office Manager
4 out of 5
by Patrice

Posted Mar 29, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Sascha, Hotel Management
Dear Patrice, thank you for your feedback. We are looking forward to welcome you again soon. Best regards Sascha T. Front Office Manager
3 out of 5
by Daniel from Uruguay

Bad service, no free parking or breakfast

Posted Mar 17, 2016 on Hotels
Very irespectful service at reception and never told me when placing reservation that park was over payment
Comment from Hotel Management
May 21, 2016 by Sejida, Hotel Management
Dear Daniel, thank you for your feedback. Your room was booked without breakfast, there is also a rate which included the breakfast, our reception and our reservation team will inform you with pleasure. The parking area is leased, an we get a contract with them to offer our guests a special price of 17 € per night. This is also written in the page you book thought, that the parking is surcharge. Thank you for understanding. We are looking forward to welcome you again. Best regards, your Leonardo Hotel Heidelberg City Center
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Nice hotel close to attractions

Posted Feb 15, 2016
Perfect hotel close to tourist attraction and local restaurants. Excellent staff to help anything.
Comment from Hotel Management
Feb 15, 2016 by Sascha, Hotel Management
Dear Jun, thank you for your great feedback. It was a pleasure having you and it makes us very happy that you liked it with us. Best regards Sascha T. Front Office Manager
4 out of 5
by laszlo from Boston

Rain rain rain .

Posted Feb 9, 2016 on Hotels
It was a good experiance for us, with good breakfast,and conviniant location.
Comment from Hotel Management
Apr 16, 2016 by Sejida, Hotel Management
Dear Laszlo, thank you for your feedback. I´m glad to hear, that you was satisfied with your stay. We are looking forward to welcome you. your Leonardo Hotel Heidelberg City Center
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel near to bridge and square

Posted Jan 29, 2016
Very comfortable room with a bath. Would love to visit again
Comment from Hotel Management
Feb 1, 2016 by Sejida Z., Hotel Management
Dear Jeanine, thank you for your feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to welcome you again, Your Leonardo Hotel Heidelberg City Center
4 out of 5
by Donald from Edinburgh

Central Heidelberg Hotel

Posted Dec 9, 2015 on Hotels
Stayed for 3 nights during a city-break visit at end-Nov. 2015 Hotel was clean throughout, and room comfortable and had all expected facilities. Location was half-way between main station and old town so handy if on foot. Breakfast however was a bit random. On 2 mornings I effectively had to make my own table, and on 3rd day had to scrounge just about everything from other tables (coffee, cutlery, cups, etc etc) Buffet was patchy too - various items were slow in being topped up. The buffet layout could be improved too ... lots of doubling-back to get various items spread around the 3 locations. Other than that I did enjoy my stay and would be prepared to recommend it (assuming the breakfasting issues were just temporary glitches?!)
Comment from Hotel Management
Feb 27, 2016
Dear Donald, thank you very much for the feedback. I talked to our F&B Manager because of the breakfast an we are working on a solution to optimize it, thank you for your help. We are looking forward to welcome you again, your Leonardo Hotel Heidelberg City Center
4 out of 5
Recommended
for Everyone
by A verified traveler

a very nıce hotel, friendly

Posted Dec 1, 2015
very satisfied and I think I'll be staying in May, 2016 again
Comment from Hotel Management
Dec 2, 2015 by Sascha, Hotel Management
Dear guest, thank you for your nice words about your stay in our hotel. We hope, to see you in May, 2016. Best regards Sascha T. Front Office Manager
1 out of 5
by A verified traveler

Bad experriece

Posted Dec 1, 2015
Mean staff very exspenceve hotel rated 4stars hotel needs ran ovation in General poor hotel I don't recommend any one to go ther
Comment from Hotel Management
Dec 23, 2015 by Sejida Z., Hotel Management
Dear Mohamad, thank you for the time and your feedback. I´m sad to hear, that you was not satisfied with your stay. We would be glad if you give us the opportunity to revise your negative impressions by another stay at our hotel and give us a chance to prove to you the quality and hospitality that we are always seeking, and look forward to your next stay.Your Leonardo Hotel Heidelberg City Center