Ratings based on 426 Verified Reviews

3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

I always prefer

Posted Nov 25, 2016
Except for the lift . But they ordered us somethng free of charge during the out of order state
Comment from Hotel Management
Dec 1, 2016 by Sascha, Hotel Management
Dear Mehmet, thank you for your feedback. Sorry, for problems with lift. We fixed the problem now. Best regards Sascha T. Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from TURKIYE

Nice hotel very near to the city centre

Posted Nov 23, 2016
Everything was ok except for the lift. But they ordered free beer for this out of order state.
Comment from Hotel Management
Dec 1, 2016 by Sascha, Hotel Management
Dear Fazil, hank you for your feedback. Sorry, for problems with lift. We fixed the problem now. Best regards Sascha T. Front Office Manager
4 out of 5
by A verified traveler

Posted Oct 9, 2016 on Hotels
Stayed here during Heidelberg Festival so it was quite expensive. Walk for around 30mins to the old town and the Castle. Not many restaurants nearby the hotel. Basement carpark is available with extra fee. Staffs are friendly and helpful. Room is big but the bathroom is a little bit worn out. No screen for the bath which make the whole floor wet when you take a shower. Breakfast is good with a lot of choices. Staffs are diligent who check and refill the food frequently and clean the table instantly after used.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your time and your feedback. We are looking forward to welcome you again. Best regards, your Leonardo Hotel Heidelberg City Center
4 out of 5
by A verified traveler

Not a great neighborhood.

Posted Sep 30, 2016 on Hotels
Room was nice and big. A/C did not work and it was very loud with the window open. Only there for one night, but when we went out to dinner about 9 at night the area was pretty scary to walk in. There are a LOT of migrants just hanging out and yelling things at people walking by. It was very uncomfortable. I would not stay here again. The staff was very nice and helpful however.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your feedback. We are looking forward to welcome you again. Your Leonardo Hotel Heidelberg City Center
4 out of 5
by A verified traveler from israel

a welcoming visit

Posted Sep 17, 2016 on Hotels
a comfertable and pleasing stay
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
Dear guest, thank you for your kind feedback. We are looking forward to welcome you again. Best regards Sascha T. Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Czech Republic

Close to Heidelberg old town

Posted Sep 12, 2016
Spent one night here on a business trip. Generally satisfied.
Comment from Hotel Management
Sep 12, 2016 by Sascha, Hotel Management
Dear Roger, thank you for your feedback. We are looking forward to welcome you again. Best regards Sascha T. Front Office Manager
4 out of 5
by Tony from Calgary, AB

Simply a fine hotel in the middle of town.

Posted Aug 27, 2016 on Hotels
Very friendly and helpful staff. Had little things in the lobby all the time (drinks, snacks) which always makes for a pleasant stay. The rooms were nicer than the hotel it self. It looks like it's going through a bit of an upgrade/renew. No trouble finding it, and there is underground parking. Close enough to walk to old town. The only concern was the AC didn't really keep up, but it was very (30) hot outside during the day. At first glance, especially if you come at night, the neighborhood looks a bit off. However, no concern. Lots of little businesses, well lit, lots of people/car traffic.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Dear Tony, thank you for your nice feedback. We are looking forward to welcome you again soon. Best regards Sascha T. Front Office Manager
3 out of 5
by Maria from Hereford

Anniversary trip 2016

Posted Aug 12, 2016 on Hotels
We were room only so cannot comment on food. Welcome drink much appreciated. Very pleasant lady on reception. Bit of a hike into town but we had the car so we needed parking. Only real downside we had room on the 8th floor and there was a constant noise that sounded like the air conditioning unit or something else that made a noise that made it hard to sleep. All in all though quite happy.
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Dear Maria, thank you for your feedback. We are looking forward to welcome you again. Your Leonardo Hotel Heidelberg City Center
2 out of 5
by martin from South Wales UK

Rip off

Posted Jul 30, 2016 on Hotels
It was expensive, I mean they charge €18 per person per night for breakfast we didn't pay this it's absolutely disgusting they can charge that sort of money and we were charged €60 for 3 nights parking. As we left on the last day I mentioned about the high price for breakfast and sarcastically the gentleman on reception said this is the normal in Heidleberg so I said this is not the normal where I come from. If anyone wants advice do not have breakfast in this hotel, we had perfectly good breakfast outside the hotel in cafe bars for between €3.5 and €6
Comment from Hotel Management
Aug 2, 2016 by Sejida, Hotel Management
Dear Martin, thank you for your time and feedback. We are looking forward to welcome you again in our hotel. Your Leonardo Hotel Heidelberg City Center
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Hotel near to commercial main street

Posted Jul 25, 2016
Is not a deluxe hotel but everything works fine on hotel. Facilities according to price.
Comment from Hotel Management
Jul 25, 2016 by Sascha, Hotel Management
Dear Pablo, thank you for your feedback. We are looking forward to welcome you again. Best regards Sascha T. Front Office Manager