“More should be done to promote the history so customers feel like they are learning or receiving more value.
Issues were that (a) check-in took a long time with lots of folks waiting, (b) our room was in a separate house with no elevator so had to lug our luggage up a narrow long flight of stairs, (c) bathroom shade did not pull all the way down for privacy so had to cover with tissues, and (d) was expensive for what we got—an old 2 double bed room with tiny bathroom ($416 per night with tax,……