4 restaurants, breakfast served
Check availability

Reviews of La Marquise Luxury Resort Complex

5 out of 5
La Marquise Luxury Resort Complex
Rodou-Falirakiou, Rhodes, Rhodes Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 139 out of 235 reviews" "
Rating 8 - Good. 61 out of 235 reviews" "
Rating 6 - Okay. 24 out of 235 reviews" "
Rating 4 - Poor. 6 out of 235 reviews" "
Rating 2 - Terrible. 5 out of 235 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location away from the bustle but close to the action. Well appointed rooms and tasty foods served in a variety of restaurants. The staff is extremely helpful and friendly.
Stayed 5 nights in Apr 2024
Response from Nicolas on Apr 8, 2024
Dear Paul,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our beautiful property and its convenient location. It's wonderful to know that you found our rooms well-appointed and enjoyed the delicious food offerings at our restaurants. Our team takes great pride in providing excellent service, and we're delighted that you found them helpful and friendly. We hope to have the pleasure of welcoming you back for another memorable stay in the future!With kind regards,La Marquise Web Team

10/10 Excellent

sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at La Marquise. I was at the hotel for a wedding and it was so well organused, the food was amazing, the setting absolutely beautiful. I was upgraded to a room with a private pool which was like being a very rich person for a few days 😆 There was easy access to the beach, bus stops right outside the hotel. Breakfast was really, really good as were the cocktails. The hotel was scrupulously clean and despite arriving after midnight the staff were attentive and extremely helpful. The arrival.snack was very much appreciated as well! All in all it was a wonderful experience.
Stayed 4 nights in Sep 2023
Response from Nicolas on Dec 14, 2023
Dear Sally, Thank you for your excellent review and high recommendation. We are delighted to read that your overall experience exceeded your expectations. We will be more than happy to welcome you for another memorable stay. Kind Regards, La Marquise Web Team

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Nicolas on Dec 14, 2023
Dear Emma, We thank you for your great review and are pleased to note that your stay was overall a success. We are looking forward to welcome you back in a near future.With Kind Regards.La Marquise Web Team

6/10 Okay

Adi

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Great hotel but “cheap” behavior from the staff
Stayed 4 nights in Aug 2023
Response from Nicolas on Mar 18, 2024
Dear Adi,Thank you for your feedback and for choosing our hotel. We're delighted to hear that you enjoyed your stay overall. We sincerely apologize if you encountered any behavior from our staff that made you feel uncomfortable. Providing exceptional service is our top priority, and we take your comments seriously. We will address this internally to ensure that all our guests receive the utmost respect and professionalism during their stay. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an even better experience in the future.With kind regardsLa Marquise Web Team

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mha. OK experience overall, nothing too exciting..
We stayed at the hotel for 7 nights, at one of the most expensive rooms offered, prive pool and all. We love Rhodes and stayed at many hotels there. In general, the overall service was mediocre, from the receptionists to the waiters. The hotel staff was not friendly in general (with a couple of exceptions), and it felt like they preferred to be somewhere else..
Stayed 7 nights in Aug 2023
Response from Nicolas on Mar 18, 2024
Dear valued Guest,Thank you for choosing our hotel for your recent stay and for sharing your feedback with us. We're glad to hear that you enjoyed the amenities of our premium room during your 7-night stay. However, we're truly sorry to learn that your overall experience did not meet your expectations.Your comments about the service you received are concerning, and we sincerely apologize for any lapses in hospitality you encountered. Please know that providing exceptional service is at the heart of everything we do, and it's disappointing to hear that we fell short of this during your visit.Rest assured, we take your feedback seriously and will address it internally to ensure that all our staff members are delivering the warm and welcoming service our guests deserve. Your satisfaction is of utmost importance to us, and we're committed to making the necessary improvements to enhance our guests' experiences.We genuinely value your patronage and hope that you'll consider giving us another opportunity to exceed your expectations on a future visit to Rhodes. Should you decide to return, please don't hesitate to reach out to us directly so that we can ensure you have a truly exceptional stay.With warm regards,La Marquise Web Team

10/10 Excellent

Humraj Singh

Stayed 6 nights in Jul 2023
Response from Nicolas on Dec 14, 2023
Dear Valued Guest,Thank you for your excellent note!We are pleased you had an amazing time with us, hoping to welcome you back in the future. Kind Regards,La Marquise Web Team

6/10 Okay

Kelly

Traveled with partner
A nice hotel but don’t think it’s 5 star unfortunately. The staff were fine but not particularly welcoming or friendly (despite a couple of guys at the gondola bar). Some of the food was really poor quality or cheap alternatives (powdered eggs??!) and the system for booking into restaurants (including buffet) seemed unnecessarily complicated and pointless. The pools looked lovely by design but once in them the grouting on all the tiling was very dirty. There was also a pool attendant(?) around who’s role seemed to be telling people off for seemingly insignificant things. Drinks served in horrible paper cups to take away (alchoholic). Mini bars in room but no drinks (not even water) supplied so had to purchase this at on site shop. Had a mix up with our room which basically took almost a day to sort and when you are only there for a week that’s quite a large chunk of time we were hanging around. Beach area was old and tired and no longer all inclusive as it was “open to the public”despite everyone being there having to arrive through hotel underground tunnel and everyone had our hotel towels, just felt like a money grab for absolutely no reason. Feels harsh to write this but I think for the 5 star and price tags that are supposed to come with this hotel, it’s not up to standard. We’ve been fortunate to stay in other really lovely places that had more substance than here. Perfectly fine 3 or 4 star hotel but not 5 star and not worth what we paid unfortunately.
Stayed 7 nights in Jun 2023
Response from Nicolas on Mar 18, 2024
Dear Kelly,Thank you for your feedback regarding your stay at our hotel. We value your input and wish to address your concerns. Our hotel maintains a five-star standard of service and hospitality. While we regret any lapses you experienced, we assure you that our staff are trained to provide a warm and welcoming atmosphere. We appreciate your acknowledgment of the Gondola Bar staff and will share your praise with them.Regarding the food quality, we take this matter seriously and maintain strict standards to ensure freshness. Any specific details on your experience would be helpful for our investigation.Our reservation system aims to enhance the dining experience by managing guest flow for a relaxed atmosphere. We apologize for any inconvenience it caused you and will review our processes.Regarding pool cleanliness and attendants' conduct, we apologize for any oversight or perceived strictness. Your feedback will guide us in improving these areas.We are actively seeking more environmentally friendly options for our to-go containers.Regarding the mini-bar, our policy is clearly communicated, but we apologize for any confusion.We regret the mix-up with your room and any inconvenience it caused. Your detailed feedback will assist us in preventing such incidents in the future.For the beach area, we have agreements with the Municipality of Rhodes to provide sunbeds. However, the beach bar operates separately and is not included in our all-inclusive package.Regarding pricing, our rates are determined based on the quality of facilities and services offered. We continuously review them to ensure fairness.We appreciate your feedback and apologize for any shortcomings in your experience. Your satisfaction is our priority, and we will strive to improve based on your comments.We hope for the opportunity to welcome you back to our resort.With kind regards.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2023
Response from Nicolas on Jul 5, 2023
Dear Martin, We thank you for your excellent review and we are happy to note that your overall stay experience met your expectations. We are already looking forward to welcome you back soon.Sincerely Yours, La Marquise Web Team

10/10 Excellent

John Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed all aspects of the facility and staff. Great food and service.
Stayed 3 nights in Jun 2023
Response from Nicolas on Jun 21, 2023
Dear Mr. Douglas,We thank you for your excellent review and high recommendation. We are delighted to read you had a fantastic time with us and appreciated our great food and facilities. Your kind words regarding our warm and friendly service will be shared with all our team. We are looking forward to welcome you back soon for another memorable experience! With Kind Regards, La Marquise Web Team

4/10 Poor

Anjali

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very commercialised and did not want to accommodate any special requests. Reception staff and front office staff are unfriendly. Special thanks to the main chef as he catered for our dietary requirements. The entertainment team were friendly, polite and the activities organised were good.
Response from The Web Team Department on Nov 8, 2022
Dear Valued Guest,Thank you for your message. Our hotel and its staff are always at our guests' disposition and respond at requests upon availability. We can only apologize if our reception team and front office didn't manage to satisfy your special request.On the other hand, we are glad to know our Chef catering for your dietary requirements and entertainment team with activities organized were to your satisfaction.Kind Regards,

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing and employees are so nice and kind. There are many activities in the resort such as tennis, yoga etc
Stayed 4 nights in Sep 2022
Response from The Web Team Department on Sep 28, 2022
Dear Valued Guest,Thank you for your kind review. We are pleased you had an amazing time with us,Hoping to welcome you back n the not so distant future,Best Regards,

8/10 Good

David

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Staff was really nice especially with the kids (except 2-3 specific people), swimming pool in the lagon is big and there was always room left in and around the pool. The kids pool is really nice for babies. We found the restaurants / food really good for an all inclusive hotel (a lot of choice, tasty). Our room was located on the 1st floor of the main building (the oldest one it seems), right above the kitchens of the main restaurant. It was really noisy, we were waking up around 6:30 AM every day because of the noise in the restaurant, we were able to hear music from the kitchens in our bathroom through the ventilation. Bathroom was a bit old / poorly renovated for a 5-star hotel. With that said, we had a great time at the hotel La Marquise, our kids loved it.
Stayed 7 nights in Aug 2022
Response from The Web Team Department on Aug 29, 2022
Dear Valued Guest,Thank you for your kind review posted. We are pleased to read you had a great family time at La Marquise hotel. Your comments are welcomed as they help us identifying issues and resolve these where it is possible.Please do not hesitate to get in contact with our reservation department for a family room in another part of the hotel on your next stay with us. We are looking forward to welcome you back in the near future,

10/10 Excellent

Yariv

Stayed 7 nights in Jul 2022
Response from The Web Team Department on Aug 8, 2022
Dear Valued Guest, Thank you for your excellent note. Sincerely Yours, La Marquise Resort Hotel

8/10 Good

Ghassan GUS, Katy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff specially at the breakfast time, Spa is not to the expected standards, I was told that Jacuzzi and Sauna are out of service then they said this required extra payment, I expected better from such Resort.
Stayed 6 nights in Jun 2022
Response from The Web Team Department on Jun 27, 2022
Dear Valued Guest, Thank you for taking the time to bring your feedback to our attention. We are pleased to note that overall you enjoyed your stay with us and our great staff services. We would like to apologize for any inconvenience caused at the Spa area. Be assured your comment will be relayed to our external supplier who is managing our Spa to check and take all necessary actions. Yours Sincerely, La Marquise Resort Hotel Web Team Department

10/10 Excellent

Eliran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from The Web Team Department on Jun 27, 2022
Dear Valued Guest, Thank you for your excellent score posted. Looking forwards to welcome you back in the near future. Sincerely Yours, La Marquise Resort Hotel Web Team Department

10/10 Excellent

yoav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 4 nights in Jun 2022
Response from The Web Team Department on Jun 27, 2022
Dear Valued Guest, Thank you ever so much for sharing your amazing experience at the La Marquise Hotel. We look forward to welcome you back soon. Yours Sincerely, La Marquise Resort Hotel Web Team Department

10/10 Excellent

george

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Lovely facilities, safe and 5* customer service
We stayed in early May 2022 which was off season. All the staff were incredibly helpful. We were 4 friends staying in 2 suites. There were 2x double beds when we first arrived, instead of 4 singles, but one call and this was changed immediately. Nothing was too much for the staff. They booked taxis, gave beach and restaurant recommendations, etc. The hotel wasn't very busy, as I assume it could get in the peak of summer. Breakfast had a huge selection. There were multiple pools on offer, for families, adults and groups. As the beach/beach bar was across the road, there was a golf cart to take you there and back, even thought it was a short-ish walk. An example of them having thought the customer service component through. Would definitely stay there again. One small comment which could be improved was the lack of food service on the 3rd floor pool bar. Not a big deal, as you could eat your own food there. The grounds are v. impressive. We didn't get to see all the hotel and we were there for 4 days! Incredibly well kept grounds and grass was lush throughout (not the easiest in v. hot Greek islands) and impeccably clean.
Stayed 3 nights in May 2022
Response from Nicolas on May 17, 2022
Dear George, It was a real pleasure to host you to our hotel! We all thank you for your top rating folowing your recent stay at La Marquise. We always try to do our best for our guests, making them enjoy their vacation to the fullest, providing a customer-oriented service with so much attention to detail. We all hope to welcome you back in the near future! Kind Regards, La Marquise Team

8/10 Good

michal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Should move from 8.7 to 10
The room and facility is great, comforatble and quite relaxing. Breakfast is nice, French and Grilled restaurant are great... BUT The recpetion staff needs an improvment in their attitude and the knowledge regarding the island and hotel functions. Misleading. Not enough activities for kids, youth and also adults. All TV programs cost money with a black card - quite surprising
Stayed 7 nights in Sep 2021
Response from Michael Karayiannis on Oct 4, 2021
Dear Valued Guest, Thank you for submitting a favorable review online further your recent holidays at La Marquise Hotel. We are glad you enjoyed great accommodations and facilities, as French and Grilled restaurants as well. We do use guest feedback to find areas of improvement and we will share your feedback with the team. Please accept our sincerest apologies for the inconvenience you encountered. We do hope we get the chance to host you again in the future and then meet your legitimate expectations. With Respect,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was spacious and clean
Stayed 5 nights in Aug 2021
Response from Michael Karayiannis on Aug 17, 2021
Dear Valued Guest, Thank you for your excellent review. We are pleased to note you appreciated our spacious and clean property. We will be happy to welcome you back in the not so distant future. Kind Regards, The Hotel Management

2/10 Terrible

david

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad
The air conditioner did not work in the room all night we could not sleep There was no solution at the reception and they said there was a problem and they did not find a solution
Stayed 4 nights in Jul 2021
Response from Nicolas on Aug 2, 2021
Dear Mr. David, We would like to thank you for having chosen La Marquise for your vacations in Rhodes. We also thank you for taking the time to write a review for our hotel, and we are sorry to hear that we did not meet your overall expectations. It is true that during the last week, Greece has faced a historical heat wave which caused numerous malfunctions at the power station of the island of Rhodes, and this had as consequence a difficulty for the network to stabilize the voltage, with consequences on our air conditioning system. Finally the island had to face a fire of an unprecedented magnitude, imposing a general cut of electricity on the whole island for many hours with damage to the network. Efforts have been made by everyone without exception to bring this unprecedented situation back to normal. We are sorry that these unprecedented conditions spoiled your stay, and we really hope that we will have the pleasure to welcome you back in Rhodes at La Marquise and offer you a magnificent and pleasurable experience! Kind Regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful relaxing stay
Excellent welcome, safety measures, and cleanliness as well as wonderful staff. We were so impressed with the management of dining and exquisite food at La Etoile restaurant (& manager Mr. Apostolakis and skilled chefs for a special lobster night), the care for our gluten-free food needs at all the dining facilities, the friendliness of servers, hotel staff and staff at gift shops, markets and beach facilities. The choice of pools gave the option of more family-friendly areas, adult only, or we enjoyed the pool on the 3rd floor of the main building which was not far from our suite with a balcony view. We felt comfortable and well cared for during our wonderful relaxing stay.
Stayed 1 night in May 2021
Response from Nicolas on May 29, 2021
Dear Beverly, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. It's a real challenge for us during those Covid-19 times to achieve such a Guest Experience level. We hope you will give us the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2020

8/10 Good

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge resort, great breakfast and nice private beach. Would visit again
Stayed 1 night in Sep 2020
Response from Nicolas on Sep 24, 2020
Dear Sandeep, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. All your nice comments will be shared to all our team. We are all already looking forward to welcome you again. Best regards Nicolas Gianniou Sales & Revenue Manager

8/10 Good

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice altogether
Stayed 4 nights in Oct 2019
Response from Nicolas on Oct 21, 2019
Dear Valued Guest, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Alan

Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2019
Response from Nicolas on Oct 8, 2019
Dear Valued Guest, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a very good and clean hotel. The staff is really friendly and the whole atmosphere is relaxing. In my opinion the only big problem is the temperature of the main pool, very very cold... And the mini golf...hardly deserves that name. But it's definitely worth it's money!
Stayed 7 nights in Sep 2019
Response from Nicolas on Sep 27, 2019
Dear Valuable Guest, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We also took good note of your comments concerning our pool temperature, the mini golf and we thank you for that. We will forward it to our management. We also hope that you will give us the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Really friendly and helpful staff. Great restaurants and bars.
Stayed 7 nights in Sep 2019
Response from Nicolas on Sep 19, 2019
Dear Valued Guest, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2019
Response from Nicolas on Sep 14, 2019
Dear Valued Guest, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

4/10 Poor

aviad zion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good
We were given a very far room, to walk a lot, did not consider our requests at all. The receptionists are not nice at all, talking with disdain and disrespect. We didn't change linens, just arranged them, Don't clean the room at all, we were a couple in the room and we were given one towel. The air conditioner every morning made problems and stopped working. The pool is very cold !! Overall the hotel is very nice but I would not rate it 5 stars.
Stayed 5 nights in Sep 2019
Response from Nicolas on Oct 5, 2019
Dear Valuable Guest, Thank you for taking time to rate us. We are sorry to hear that we didn't meet your expectation. We thank you for your comments concerning the housekeeping and it has been forwarded to our management team. We do really hope that you will give us the chance to accommodate you again and remedy this first experience. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel
A really good, clean and very well managed hotel, suitable for adults only or adults with children. The many pools around the resort ensured that there were sunbeds for all. The hotel's beach was short walk down the road and provided many free sunbeds for all. Although many people were enjoying the resort, we never felt overcrowded (I can't stand crowds or queues). We would highly recommend this resort.
Stayed 5 nights in Sep 2019
Response from Nicolas on Sep 9, 2019
Dear Mr John, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

omri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Nicolas on Sep 7, 2019
Dear Valued Guest, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Nicolas on Sep 5, 2019
Dear Karin, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel! can't wait to come back again !!!
beautiful room with a lot of space, lovely pools that are never too crouded, good food and great service. also enjoyed the hotel beach with its clear and clean water. would love to come back again next year !!!
Stayed 4 nights in Aug 2019
Response from Nicolas on Sep 1, 2019
Dear Valued Guest, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. All your nice comments will be shared to all our team. We are all already looking forward to welcome you again. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

erez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Nicolas on Sep 1, 2019
Dear Erez, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Nicolas on Aug 25, 2019
Dear Valued Guests, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
One big swimming pool Very rich breakfast Uncomfortable beds
Stayed 3 nights in Aug 2019
Response from Nicolas on Aug 23, 2019
Dear Valuable Guest, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We also took good note of your comment concerning our bed comfort and we thank you for that. We will forward it to our management. We also hope that you will give us the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

2/10 Terrible

Roei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad value for money - DO NOT VISIT!!!
Every year I visit in Rhodes. Allways in five stars hotels. Never had such bad experience. I traveled with my wife and baby girl. I booked Superior Room with Pool View. According to the reservation the room included Two Twin and One Sofa Bed. When we arrived we told that our room upgraded. I went to see the room and instead of pool view we had main road view and the room was located in the main building, no way near the pool area. I went back to reception and ask for my 'not upgraded' room - the one that I paid for. The guy in the reception told me that there are no room left and if I want I can cancel my reservation and leave. He was walking back and forth acting like a high school gangster. So embarrassing. We had no choice but to wait to the next day and ask again for the room we booked. Over night more groups arrived and they got room no question ask. On the next day we received room near the pool. It was the smelliest and smallest room I ever stayed in. It was no way near the size of the specified reservation room. No place for Sofa, no place for anything but a bed and closet. I decided to let it be. i didn't want to waste all my vacation on argument with gangster wannabe reception guy. Beyond that, most the food is repit itself almost every day and the stuff locking very tired.
Stayed 4 nights in Aug 2019
Response from Nicolas on Aug 18, 2019
Dear Valued Guest, Thank you for sharing your experience following your recent stay at La Marquise hotel. We always welcome feedback from our guests and are open to critiques if those are truthful and not misleading to other holidaymakers. We can understand that this review was made from frustration and protest due to the location of both rooms you received. Allow us only to say that to get a Suite of 46 square meters and change to a Superior pool view which is 33 square meters, surely the second room is smaller. If you could have contacted our Guest Relations Manager or Reservation Manager, they would have been happy to assist you in proposing other alternatives. Expressions though such as “gangster wannabe guy” are not representing our Reception team members and we cannot accept them. Still, should your future travel plans call for a trip to Rhodes, we hope that you might perhaps consider giving us another chance to restore your faith in our hotel. With Respect

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2019
Response from Nicolas on Aug 15, 2019
Dear Valuable Guest, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Elinor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Nicolas on Aug 13, 2019
Dear Mr Elinor, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

baruch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very very good
I stayed at the hotel in August 2019 High class hotel! Lots of nice pools, For me, the service of the crew received 100+ High-level cleanliness. To sum up, every euro is worth a place !!!
Stayed 4 nights in Aug 2019
Response from Nicolas on Aug 11, 2019
Dear Mr Baruch, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Waiting at the beach for the electrical bus more than 30 minutes , waiting for the suitcases to be transferred at the check out .......never came..........we did it ourselves Dirty swimming pool at the top floor /no supervision Great staff at both the restaurants /Asian and French Great lady at front desk Christina .always helpfull Great main restaurant supervisor mr Sfakianakis , To be honest if there were more staff in this hotel there would be many reasons to come back again and again ...
Stayed 9 nights in Jul 2019

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
good location. great hotel
Stayed 3 nights in Aug 2019
Response from Nicolas on Aug 6, 2019
Dear Moshe, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Galia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good family hotel in Rodos
very good family hotel in Rhodes. The family room has two separate rooms- very convenient. The food is good, also good service. There are shows at night. There is a dressing code for dinner , with long pants - we didn't Know about that in advance. Our boy, 16 years old, brought with him only nice shorts, and he had to dress his father pants .
Stayed 4 nights in Jul 2019
Response from Nicolas on Jul 24, 2019
Dear Galia, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Koral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Perfect hotel We got the bongalo with the private pool Amazing!!! The food was also amazing, a lot of vegitirian food
Stayed 3 nights in Jul 2019
Response from Nicolas on Jul 15, 2019
Dear Valuable Guest, Thank you for your nice rating. We are happy to hear that you have enjoyed your stay with us and that the Bungalow with its private pool met your expectations. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2019
Response from Nicolas on Jul 12, 2019
Dear Valuable Guest, Thank you for taking time to rate us. We are sorry to hear that we didn't meet your expectation. We do really hope that you will give us the chance to accommodate you again and remedy this first experience. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Nicolas on Jul 8, 2019
Dear Valuable Guest, Thank you for your nice rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room setting was lovely. The pools fabulous. All the staff were extremely helpful and friendly. The breakfast choice was fantastic. We had lunch at the pool bar which was really good and we ate at the dinner buffet which again was fabulous. The choice of food was excellent. The entertainment for children was great and if you wanted to participate in pool fitness classes you could. The hotel is absolutely beautiful and spotlessly clean and a great location. Would definitely stay there again.
Stayed 7 nights in Jun 2019
Response from Nicolas on Jul 4, 2019
Dear Valuable Guest, Thank you for your nice rating. We are happy to hear that you have enjoyed your stay with us and all your comments will be shared with our team. We are allready looking forward to welcome you again. Best regards Nicolas Gianniou Sales & Revenue Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
מלון נחמד מאוד, לא כדאי לקחת הכל כלול כי המסעדות והבר בים לא כלולות...אז פחות כדאי מעבר לזה אחלה של מלון
Stayed 5 nights in Jun 2019
Response from Nicolas on Jun 24, 2019
Dear Valuable Guest, Thank you for your comments. We are happy to hear that you have enjoyed your stay with us. A la carte restaurants are included in the All Inclusive package with a minimum stay of 7 nights. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful luxury resort! Gorgeous grounds. Amazing food. Fantastic service.
Stayed 7 nights in Jun 2019
Response from Nicolas on Jun 22, 2019
Dear Valuable Guest, Thank you for your comments. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager