Exterior

Reviews of Mitsis Petit Palais Beach Hotel

4 out of 5
Mitsis Petit Palais Beach Hotel
3 Stratigou Griva Street, Rhodes, Rhodes Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 172 out of 339 reviews" "
Rating 8 - Good. 115 out of 339 reviews" "
Rating 6 - Okay. 40 out of 339 reviews" "
Rating 4 - Poor. 9 out of 339 reviews" "
Rating 2 - Terrible. 3 out of 339 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super friendly. Lou was awesome!!
Stayed 4 nights in Oct 2023
Response from Dimitris Garanatsis General Manager on Nov 17, 2023
Dear Mary,On behalf of Ms Lou and the whole Team of the Mitsis Petit Palais a big "Thank you" for this rewarding review!We hope to seee you again in our our Hotel in the nearest future!Best regards,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

10/10 Excellent

Christine Brown

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely holiday at this hotel - friendly staff, very clean and good location - close to beach and attractions. Food was generally good, if rather plain - Would totally recommend.
Stayed 6 nights in Oct 2023
Response from Dimitris Garanatsis General Manager on Nov 2, 2023
Dear Christine,You had us at "Totally recommended" !!We cannot thank yo uenough for your kind words and mainly for choosing to stay with us late in October!Much appreciated.See you next time that your plans for holidays call for trip to Rhodes island.Best regardsDimitris GaranatsisGeneral ManagerMitsis Petit Palais

10/10 Excellent

Jasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, the food was good and the staff was really nice and helpful. Had a plast and would definetly go again. It was a fun experience the beach was close so didnt have to walk long distances. The Rhodes old town was close aswell ☺️
Stayed 4 nights in Oct 2023
Response from Dimitris Garanatsis General Manager on Oct 28, 2023
dear Jasmin,We're delighted to hear that you had a pleasant stay! Your compliments on our nice hotel, good food, and friendly, helpful staff are greatly appreciated.We're thrilled you had a fun experience, enjoyed the convenient location near the beach and the proximity to Rhodes Old Town. We can't wait to welcome you again for another enjoyable visit!Best regards,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

10/10 Excellent

Denise Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mitsis Petit Palais Hotel is a truly lovely hotel to stay at whilst in Rhodes. It is a very clean & welcoming hotel & the front desk staff are amazing. They will help with absolutely everything, from taking bags to & from the rooms, to organising sightseeing tours, to checking guests in with their airlines & transfer services for their return trip. The buffet restaurant is fabulous. The selection of food at every mealtime is extensive & very tasty. The hotel is located only a short walk away from the Old Town & there is so much to see & do in the immediate vicinity. The local beaches are also fabulous. All in all, we had a brilliant stay at the Mitsis Petit Palais.
Stayed 5 nights in Oct 2023
Response from Dimitris Garanatsis General Manager on Oct 21, 2023
Dear Denise,Thank you so much for your kind words and for taking the time to share your experience at the Mitsis Petit Palais Hotel. We're delighted to hear that you had a truly lovely stay with us.It's wonderful to know that you found our hotel clean and welcoming. We're thrilled that you enjoyed the fabulous buffet restaurant and the options it offers. Your mention of the hotel's convenient location close to the Old Town and the local beaches is much appreciated. Rhodes indeed has so much to offer, and we're glad you had the opportunity to explore and enjoy it.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. Warm regards,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, really friendly staff, good food and felt so nice and relaxed
Stayed 8 nights in Oct 2023
Response from Dimitris Garanatsis General Manager on Oct 18, 2023
Dear Elizabeth,Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing stay with us, that you found our staff to be friendly, you enjoyed the food and you felt relaxed during your stay. Creating a tranquil and comfortable environment for our value Guests is one of our top priorities, and we're glad to hear that you experienced just that.We hope to have the pleasure of welcoming you back in the future.Warm regards,Dimitris Garanatsis General ManagerMitsis Petit Palais

8/10 Good

Lynda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff, in particular the ladies in reception, the porters and restaurant staff, Manwell and Clara were especially attentive and welcoming at breakfast times. There was a problem with the booking, I had booked the garden room at an increased cost, we arrived Monday evening and was allocated a room on the 6th floor and told there were no garden rooms available, after speaking to the reservation manager the next day we were offered to move to a sea view room on Wednesday, we were shown the room but it was a smaller room on the 7th floor with no lift access to that floor so I decided to stay on the 6th floor. At the pool bar Alex was nice enough but felt he had his favourite customers. The main barman inside was rude on my first day, I was explaining I wanted a small amount of alcohol, at this point I wasn’t sure if alcohol was measured or not in this region, I explained the measures in England and was told ‘you’re not in England now, I felt that was a rude and unnecessary response. Other than that our stay was good.
Stayed 7 nights in Sep 2023
Response from Dimitris Garanatsis General Manager on Sep 27, 2023
Dear Lynda,We sincerely appreciate your feedback on your recent stay. It's wonderful to hear that you found our Staff, particularly those at reception, the porters, and restaurant, to be friendly and helpful. We apologize for the inconvenience regarding the room allocation. We strive to fulfill all Guest requests, and we regret any confusion that occurred. Since you have booked via internet the ground floor room type, we have taken the liberty to ugrade it free of charge to a Sea View room but unfortunately this was not of your likes, so we appologize for this.Your input regarding the bar service is valuable, and we will address this internally to ensure a more pleasant experience for all Guests.Despite these challenges, we're pleased to hear that your overall stay was good. We hope to have the opportunity to welcome you back for a more seamless and enjoyable visit in the future.Best regardsDimitris Garanatsis General ManagerMitsis Petit Palais

8/10 Good

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall our stay was very good, the only slight grumble would just be the size of the pool & amount of sun beds, but the proximity to the beach is a decent compromise. Happy with our stay!
Stayed 10 nights in Sep 2023
Response from Dimitris Garanatsis General Manager on Sep 26, 2023
Dear Jake,Thank you very much for staying with the Mitsis Petit Palais this season.We very much appreciate your kind comments and we are so grateful for your sincere rating of our dedicated Team.We hope to have the pleasure to welcome you back soon!Best regards from Rhodes,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Dimitris Garanatsis General Manager on Sep 18, 2023
Dear CliveWe would like to express our gratidute for this excellent review and score you have awarded the staff of the Mitsis Petit Palais.Very much appreciated.We hope to have the pleasure to welcome you back again in the near future!Best regards from RhodesDimitris GaranatsisGeneral ManagerMitsis Petit Palais

6/10 Okay

Stella

Traveled with partner
Liked: Staff & service
The staff at this hotel are fantastic! Honestly they are the nicest most down to earth team at a hotel k have come across in Greece. The hotel itself is a bit old and run down but if you’re into retro vibes then this is it; but it is fine to sleep in. The food and location in the area is great and everything is super walkable. So if you’re okay with an average place to sleep in the heart of Rhodes then this is a good pick. If you’re more of a 5-star kind of person then look elsewhere.
Stayed 4 nights in Sep 2023
Response from Dimitris Garanatsis General Manager on Sep 13, 2023
Dear Stella,Thank you for sharing your thoughts about your recent stay at our hotel. We genuinely appreciate your feedback and are delighted to hear that our Staff made a positive impression on you.The #3 score is heartbroken to our Team as they are so affected by it especially after you kind and sincere praise of the attention and service provided to our valued Guests and in your accasion too.We "hear" your observations , and we appreciate your understanding. We constantly work to improve our facilities.It's great to know that you enjoyed the food and our central location, making it easy to explore the area on foot.Your review serves as valuable feedback for us and for potential Guests. We strive to provide a comfortable stay in the heart of Rhodes, and we understand that our style may not suit everyone.We appreciate your honesty and hope to welcome you back if your travel plans bring you to Rhodes in the future. Warm regards,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

10/10 Excellent

Manoj, Preston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Friendliness of the staff was excellent. Didn't like: Only one barman in main bar when entertainment was in bar - too busy to serve e eryone.
Stayed 10 nights in Aug 2023
Response from Dimitris Garanatsis General Manager on Sep 4, 2023
Dear Manoj,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments and are pleased to hear that you found the friendliness of our Staff to be excellent.However, we apologize for the inconvenience you experienced with the bar service during entertainment hours. Your feedback is valuable to us, and we will certainly take it into consideration as we aim to improve our services. We hope that despite this issue, you were able to enjoy the entertainment and had an overall positive experience during your stay. If you choose to stay with us again in the future, we will do our best to ensure that you have a more seamless and enjoyable experience.Thank you for choosing our hotel, and we look forward to the possibility of serving you again in the future.Warm regards,Dimitris Garanatsis General ManagerMitsis Petit Palais

10/10 Excellent

marian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here! Staff wonderful, entertainment great! Food lovely, location fantastic. The only thing id recommend don't worry about doing your hair as this area is very windy.
Stayed 4 nights in Aug 2023
Response from Dimitris Garanatsis General Manager on Sep 2, 2023
Dear Marian,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure every valued Guest feels welcomed and comfortable. Our team and the Rhodian breeze, are eagerly looking forward to your return and can't wait to welcome you back as soon as possible.Always at your disposal withWarm regards,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

8/10 Good

S C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, fab service. We were only there a few days before flying home. One observation...we appeciated the eco friendly linen changing signs in the rooms and bathrooms. We thought we followed those instructions but towels seemed to be changed anyway. It didn’t spoil our stay at all but perhaps a reminder to housekeeping might help. Thank you to all the staff.
Stayed 3 nights in Aug 2023
Response from Dimitris Garanatsis General Manager on Aug 25, 2023
Dear S.C.P,Thank you for your review and nice score. We're glad you enjoyed your time with us.Please excuse the eager and willingness of our housemaids to try to serve better "their" Gusts.We have once again mentioned the procedure as it has to be impelmented; thank yo ufor pointing this out to us.We hope to have the pleasure of welcoming you again and this time make it a #10 experience!Best Regads,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

6/10 Okay

Duncan

Traveled with family
Liked: Staff & service
We had a good stay and the staff are great, it’s a hotel that is beginning to look a little tired around the edges. They did have organized music events during the week, which were fun.
Stayed 5 nights in Aug 2023
Response from Dimitris Garanatsis General Manager on Aug 25, 2023
Dear Duncan,Thank you for your review. We're glad you enjoyed your time with our beloved Team. Your praise about the Staff is greatly appreciated.All employees are craiving for good reviews as they are being extra rewarded.We hope to have the pleasure of welcoming you again and this time make it a #5five experience!Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

10/10 Excellent

helen

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Staff were very accommodating
Stayed 1 night in Aug 2023
Response from Dimitris Garanatsis General Manager on Aug 21, 2023
Dear Helen,Thank you so much for your time taken to share your excellent feedback about the Mitsis Petit Palais.Much appreciated!We look forward to seeing you back again very soon !Warm regards from Rhodes,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

10/10 Excellent

Izaak

Stayed 4 nights in Jul 2023
Response from Dimitris Garanatsis General Manager on Aug 21, 2023
Dear Liran,Thank you so much for sharing your excellent score about the Mitsis Petit Palais.Much appreciated!We look forward to seeing you back again very soon !Kind regards from Rhodes,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

8/10 Good

RAPHAEL

Traveled with family
Liked: Cleanliness, staff & service
the service was very good the pool was very poor
Stayed 5 nights in Aug 2023
Response from Dimitris Garanatsis General Manager on Aug 12, 2023
Dear Raphael,Thank you so much for your time taken to share your feedback about the Mitsis Petit Palais.We are so happy for your comments about the service provided by our Team.Apologies for not finding the pool adequate.We look forward to seeing you back again very soon !Warm regards from Rhodes,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

8/10 Good

Patricia

Stayed 7 nights in Aug 2023
Response from Dimitris Garanatsis General Manager on Sep 2, 2023
Dear Patricia,Thank you for your time devoted to leave us your feedback about your stya at the Mitsis Petit Palais.Much appreciated.We look forward to the opportunity to welcome you back in the future.Best regards,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

10/10 Excellent

Stella

Liked: Cleanliness, property conditions & facilities, room comfort
Stop over stay
Great service and location. I gave an average rating for eco-friendliness as I think the instructions about where to leave towels, if you don't want them changed, could be a little clearer. (We left them on racks as requested but we believe they were changed anyway.)
Stayed 2 nights in Aug 2023
Response from Dimitris Garanatsis General Manager on Aug 7, 2023
Dear Ms. Stella,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We greatly appreciate your kind words about our service and location, and we want to extend our gratitude for your valuable input concerning the eco-friendliness aspect of our operations.First and foremost, we would like to sincerely apologize for any confusion regarding the towel change instructions. We understand the significance of environmental sustainability, and we regret that we didn't provide clearer guidelines on how to indicate your preference for towel reuse.Your feedback is immensely valuable to us, and we have already taken immediate steps to improve our communication in this regard.We genuinely regret that there was a discrepancy between your request to leave the towels on the racks and the subsequent change by our housekeeping team. We have addressed this issue with our staff to prevent any similar occurrences in the future. Our team members will receive additional training to reinforce the importance of respecting Guests' preferences on environmental matters.We look forward to welcoming you back and providing you with an exceptional experience in the future.Warm regards,Dimitris GaranatsisGeneral ManagerMItsis Petit Palais

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in the middle of everything. Staff were excellent. Does not have the facilities of the larger hotels but the customer service makes up for what they do not have on offer. The location is great if you want to be in amongst everything. This is different to our experience at other Mitsis hotels which are more on the outside of the resorts. Depends what holiday you want. Pool is small but lively. Food also good. Drinks as you would expect for all inclusive.
Stayed 7 nights in Jul 2023
Response from Dimitris Garanatsis General Manager on Aug 2, 2023
Dear Alexander,We are so happy that you enjoyed your stay at our Hotel! Your kind opinion on our establishment has delighted us.Knowing that you were impressed by the service from our Team is a huge reward for us. We always strive to provide the best possible service to our customers.Thank you for taking the time to share your positive experience with us. If you are considering returning to Rhodes, we would love to welcome you back and provide you with another memorable experience.Best regards,Dimitris GaranatsisGeneral directorMitsis Petit Palais

10/10 Excellent

Ashmara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a 5 min walk from beautiful beaches, the restaurant of the hotel itself was wonderful, and the rooms are always kept very clean! The staff was also beyond amazing and always very friendly! They really made us enjoy our stay even more!
Stayed 6 nights in Jul 2023
Response from Dimitris Garanatsis General Manager on Aug 2, 2023
Dear Ashmara,I am glad to hear that you enjoyed your stay at our amazing hotel in Rhodes. Thank you for sharing your amazing experience with us!We always strive to provide our Guests with an unforgettable experience and I'm glad to know that you were satisfied with the attentive and helpful staff. Your pleasure and comfort are very important to us, and we are glad to take care of you.We look forward to welcoming you again and providing you with another amazing experience with us.Best wishesDmitry GaranatsisGeneral Manager

8/10 Good

Carmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Small swimming pool.
Stayed 14 nights in Jul 2023
Response from Dimitris Garanatsis General Manager on Jul 31, 2023
Dear Carmine,Thank you so much for the time you have devoted to leave your feedback about your recent stay at the Mitsis Petit Palais.We highly appreciate your generous score and praise about our Team.We hope to se you soon again.Best regards,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

10/10 Excellent

Melanie Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastically hard working and friendly staff. The compassion for tourists evacuated from Lindos was clear to see, despite their own worries.
Stayed 14 nights in Jul 2023
Response from Dimitris Garanatsis General Manager on Jul 31, 2023
Thank you dear Melanie for this excellent review!We very much appreciate your empathy for the staff, the Hotel itself and the people who had a bad luck with the fire the previous days. It is nice to see that other people were not bothered by the waves of evacuated souls came by our hotels to find shelter, food and compassion.Sincerely your words spek directly to our hearts!We hope to welcome you back in our Hotel whenever your plans for vacation call for Rhodes in Greece.Best regards,Dimitris GaranatsisGeneral Manager

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mitsis Petit Palais Beach Hotel is a great hotel to stay in with nice friendly staff, and is in a good location close to the beach and peripheral to the more expensive old town area of Rhodes. The food we had form breakfast, and different themed dinners every evening was excellent, served with a good service, and certainly had a great choice to choose from. Only minor criticism would be that the outside pool area was a little bit small, and can easily get busy and filled up fast.
Stayed 12 nights in Jul 2023
Response from Dimitris Garanatsis General Manager on Jul 26, 2023
Dear Christiane,Thank you for your wonderful review of The Mitsis Petit Palais Beach Hotel! We are thrilled to hear that you had a fantastic stay with us and that you enjoyed the various aspects of our property.Our team takes great pride in providing a warm and friendly atmosphere for our Guests, and we're delighted to know that you found our staff to be nice and accommodating. It's also fantastic to hear that our location close to the beach and the old town area of Rhodes suited your preferences perfectly.We're glad you relished the culinary experiences at our hotel. Our chefs work diligently to offer a diverse and delightful menu, and we're happy that you found the breakfast and themed dinners to be excellent. Your compliments about the service are greatly appreciated, as we strive to ensure our Guests have a pleasant dining experience.Once again, thank you for your kind words and for choosing The Mitsis Petit Palais. Should you plan to visit Rhodes again, we would be absolutely delighted to welcome you back for another enjoyable stay.Best regards,

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with beach nearby and old town only a 15 minute walk away. Also near bar street but not to close as to hear it at night. Staff all very friendly and overall really enjoyed stay here
Stayed 4 nights in Jul 2023
Response from Dimitris Garanatsis General Manager on Jul 17, 2023
Dear Emily,Thank you so much for your kind words your excellent score but mostly for booking with the Mitsis petit Palais for your summer Holidays this season.Much appreciated.Bar street and the beach will always rest on our doorstep.so, we hope to have the pleasure of welcoming you back again in the near future!Warm Rgeards from Rhodes,

10/10 Excellent

Helen

Stayed 7 nights in Jul 2023
Response from Dimitris Garanatsis General Manager on Aug 2, 2023
Dear Helen,We are so grateful that you have taken the time to post feedback about your stay with us.It gives us great pleasure when Guests are satisfied.We look forward to seeing you on your next stay.Sincerely,Dimitris GaranatsisGeneral ManagerMitsis Petit Palais

6/10 Okay

janet

Traveled with family
Liked: Cleanliness, staff & service
Very much a 3 * hotel. Staff were helpful and friendly. The room is basic but very clean. The real disappointment was the food. Did all inclusive but only had breakfast due to trying dinner and it being mediocre. Pizza and salad was ok. Eating out is much better. The quality was much higher. Never managed to get a bed by the pool. Always busy.
Stayed 4 nights in Jul 2023
Response from Dimitris Garanatsis General Manager on Jul 17, 2023
Dear Janet,Thank you so much for choosing to stay with us for this summer holidays. We apologize for any hickups arouse during your stay.Your score mostly affects the interests of our staff where we are so happy that you have found them to be Friendly and Helpful. This si exactly what we are trying so very hard to achive at the Mitsis Petit Palais. We are so sorry that in the aspect of finding a sunbed around the pool area was not the case because our lifeguard Dimitris is always around and willing to provide with one or two when he is rqusted to do so. Sincere apologies for this.Regarding the food offerings we would like to stress that our chefs' team has prepared a 14 day menu which includes 14 different theme nights (Greek, Mediterranean, Italian, BBQ, Tex-Mex, Asian etc ) so as to never be repetitive and everyone find the taste that suits best.We are so vey surprised that you did not find any of our hot dishes of your taste. yet again in this very case we could have done better beacuse our Team could prepare each day a specific dish for you in case you whised for and ordered the same day. So sad this was not the case.It is nice to see that at least our pizza from our colleauge Nektarios and the salads prepared by Ms Popi and Yiota were of your taste .We would like to thank you once again for your time to leave us your feedback and hope to have the pleasure of welcoming you again if you travel back to our beautiful islandBest regards

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2023
Response from Dimitris Garanatsis General Manager on Jul 7, 2023
Dear Kelly,Thank you so much for the 5 out of 5 review!We look forward to welcoming you back at the Mitsis Petit Palais.Best regards,Dimitris GaranatsisGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, friendly/helpful staff, great location, efficient and hassle free service. Can’t complain about a single thing.
Stayed 7 nights in Jun 2023
Response from Dimitris Garanatsis General Manager on Jul 7, 2023
Dear David,Thank you so much for the 5 out of 5 review!We appreciate your generous score and gentle cooments about our Hotel and staff and the servie offered to our valuable clientele.!We hope to welcome you back at the Mitsis Petit Palais many more times in the future!Best regards from Rhodes,Dimitris GaranatsisGeneral Manager

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic friendly little hotel. The staff are wonderful - especially Alex who runs the pool bar. Two beaches are within a stones throw. We chose the All Inclusive option which was excellent value. Evening entertainment was really good We loved every minute of our stay here
Stayed 4 nights in Jun 2023
Response from Dimitris Garanatsis General Manager on Jun 28, 2023
Dear Natalie,We cannot thank you enough for this excellent review!We look forward to welcoming you again at our humble Hotel.Warm regards from Rhodes,

10/10 Excellent

Joanna Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, good size rooms. Had balcony overlooking the sea with a lovely breeze. Easy access to shops, restaurants, beaches and transport. Short walk to old town and harbour. Recommend a boat trip to Symi and one of its secluded beaches.
Stayed 5 nights in Jun 2023
Response from Dimitris Garanatsis General Manager on Jun 28, 2023
Dear Joanna Mary,We apreciate so much your excellent review and great score you have awarded the Mitsis Petit Palais with regards to your recent stay with us.Indeed a trip to Symi is a "must" when travelling for at least e-4 days. Our reception desk is more than happy to assist our valued Guests to any of their queries they might have reagarding a trip anywhere around the island.We are so glad your vacation was a hit!Let's do it again in the near future!Best regards from Rhodes,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Great place to stay. Close to the Old Town and the staff are so genuinely friendly. Fantastic breakfast!
Stayed 10 nights in Jun 2023
Response from Dimitris Garanatsis General Manager on Jun 22, 2023
Hey dear Martin,Thank y ouso much for your su[erb and generous review and rating.Much appreciated.Next time why don't you try our Dinner as well; at least once, it will be on us just to try it out!We hope to see you again!Best regards,

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel in a great location. Brilliant staff who couldn't do enough for you. Would highly recommend. Special mention to the two Alex bar staff and Lou and her colleagues in reception.
Stayed 7 nights in Jun 2023
Response from Dimitris Garanatsis General Manager on Jun 13, 2023
Dear Resemary,Thank yo uso much for your kind words and for mentioning members of our team. This is highly appreciated and rewarding.We promise we will continue our efforts to provide high levels of hopsitality to all our valued Guests best regards from Rhodes,

6/10 Okay

Navdeep Kaur

Traveled with group
Liked: Cleanliness, staff & service
The hotel is quite tired and in need of refurbishment. However, the staff were great, particularly Loizos on reception, who was incredibly polite and helpful and went out of his way to make our stay comfortable. Thank you Loizos :)
Stayed 4 nights in May 2023
Response from Dimitris Garanatsis General Manager on May 28, 2023
Thank you dear Navdeep for your time taken to review our Hotel.Loizos is from one poitn happy to see his name and your praise for him but on the other hand is so heart for the three out of five. regardless how painful this is, we are going to take this into our heart and try our best to improve the facilities and services even more.With our best regards,

10/10 Excellent

janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,staff,food,overall value
Location :10 mins on foot to Mandraki harbour for boat trips ; likewise bus ‘station’ 15 mins to old town Staff: exceptionally warm, friendly and efficient Food: Tasty varied choices and special mention for wood fired pizzas Value: I stayed AI and as food was very good this means excellent value for money including drinks Pool area: Nice enclosed pool / jacuzzi/chill out area for sunbathing - quite small if lots of guests decided to use it
Stayed 3 nights in Apr 2023
Response from Dimitris Garanatsis / General Manager on Apr 26, 2023
Thank you so much dear Janette for this excellent review and rating.Our team is so very thankful for your kind words.We hope to see you again if your plans for vacation call for another trip to the beautiful Rhodes island.With our Best regards

10/10 Excellent

Michail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel in a very good location
Mitsis Petit Palais is an exceptional hotel in a very good location.The staff was amazing,very friendly and helpful and always with a smile.The room and all the areas of the hotel were very clean.With the ''all inclusive'' vacation we had the opportunity to enjoy every day the rich breakfast and two excellent meals with a big variety of foods and beverages.The internet connection needs improvement. Many thanks to the hotel administration for the upgrade of our room to an excellent sea view room. I recommend the hotel to everyone.
Stayed 7 nights in Oct 2022
Response from Dimitris Garanatsis General Manager on Oct 26, 2022
Dear Michail,Thank you so much for this excellent and kind review.We are really so happy that you have enjoyed your stay with us. Your recommendation means the world to all of us! We will have a check at the Wi-Fi signal around your room to see if something was wrong with the access pints. We would also like to inform you that we will be changing a lot at the wi-fi instalments in the Hotel this coming winter, so hopefully next summer we will be much much better in this segment.We look forward to welcoming you back again in our Hotel and offer you another great vacation.Best regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent genuinley friendly and helpful especially Vassilis and Margherita
Stayed 8 nights in Oct 2022
Response from Dimitris Garanatsis General Manager on Oct 24, 2022
Dear Thomas,What an incredible review... thank you! Your kind words mean the world to us. I am so glad to hear that you enjoyed your stay so much. I can speak for all of us at the Mitsis Petit Palais and for Margarita and Vasilis, when I say that we cannot wait for you to return.Best regards,Dimitris Garanatsis General Manager

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Stayed here several times before, because we really like it. The service is on the whole great, just the waiters are a little too enthusiastic in taking empty plates away before your dining partner has finished eating. Bath towels are small, I think most people have bath sheets these days. Now... the rooms are spacious, comfortable, clean and have everything you need. We were lucky enough to get an upgrade. The bathroom was also spacious, clean and had enough space to put your stuff. Good size balcony. Lots of extra touches. Tastefull town centre hotel with lovely pool area. Great food, Will certainly be using this hotel again.
Stayed 1 night in Oct 2022
Response from Dimitris Garanatsis General Manager on Oct 16, 2022
Dear Gillian,Thank you so much for your kind comments. Much appreciated you have taken the time to share your experience with the Mitsis Petit Palais.This perfect 10 is very rewarding after a very long season and make us feel awesome!We look forward to welcoming you agin in the near future!Best regards,

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Nice but old fashioned hotel , could do with upgrades to rooms . Options for vegetarians is abysmal, making all inclusive pointless.
Stayed 7 nights in Oct 2022
Response from Dimitris Garanatsis General Manager on Oct 16, 2022
Dear Maria,Thank you for taking the time to share your feedback with us.Concerning the special deit options, I would like only to stress that our team can cope with any kind of diet choice, intolerance or allergy. Apart from the buffet our Chefs' team always is on top and prepares any desired dish for our valued Guests.I am surprised you did not acknowledge this your self yourself during your stay. This is something we wil have to cross check and improve probably.Thank you for the honour to stay with us. I am sure the next stay at the Petit Palais we will make sure our basic procedures are taking place.With our warmest regards,

10/10 Excellent

shon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Dimitris Garanatsis General Manager on Oct 1, 2022
Thank you dear Shon for your excellents rating.Much appreciated.We look forward to welcoming you back again soon at the Mitsis Petit Palais.Best regards,Dimitris GaranatsisGeneral Manager

10/10 Excellent

revital

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Dimitris Garanatsis General Manager on Oct 1, 2022
Dear Revital,thank you so much for this excellent rating.Much appreciated.We look forward to welcoming you back again soon at the Mitsis Petit Palais.Best regards,Dimitris GaranatsisGeneral Manager

10/10 Excellent

GEORGIOS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Dimitris Garanatsis General Manager on Sep 22, 2022
Thank you dear Georgios for your great rating.It means the world to us .We hope to see you at the Mitsis Petit Palais again very soon.

10/10 Excellent

Sotiria

Liked: Staff & service, amenities, property conditions & facilities
I had a wonderful experience. The hotel was clean, the staff very friendly and accommodating. The location was excellent. I was able to walk to the beach and dined in the most beautiful restaurants near the hotel. I was also very delighted when I walked into my room and found a tray of sweets and a bottle of wine. That made me feel so special. The manager was so sweet and when I told her how happy I was with the hotel she sent over two beautiful mugs and coasters with the hotel logo. I drink my coffee in that mug everyday and think about my vacation in Rhodes!!! Absolutely wonderful!!!!
Stayed 6 nights in Jul 2022
Response from Dimitris Garanatsis General Manager on Sep 19, 2022
Dearest Stefania,On behalf of my whole team, we thank you so much for your gratifying review which, in addition to fully grasping the meaning of a stay at the Mitsis Petit Palais, highlights fundamental aspects such as the "attention to detail" and the courtesy and professionalism of our Staff, as well as the enviable location, in the center (historic). Your review rewards our continuous commitment to achieving the full satisfaction of our guests.Enjoy the mugs and remember your moments here in Rhodes island and hopefully we will have the chance to see you again in the near future.Best regards

10/10 Excellent

Bushra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Dimitris Garanatsis General Manager on Sep 16, 2022
Dear Bursha,Thank you so much for your time to review our establishment and also for your excellent rating.We are so very lucky to have Guests like you and we cannot wait till your next stay here at the Petit Palais.Warm Regards,Dimitris GaranatsisGeneral Manager

10/10 Excellent

noga

Stayed 3 nights in Aug 2022
Response from Dimitris Garanatsis General Manager on Sep 8, 2022
Thank you dear Noga for this great score!Much appreciated !We look forward to welcoming you back in our Hotel in the future,Best Regards,Mitsis Petit Palais

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from Dimitris Garanatsis General Manager on Sep 3, 2022
Thank you dear Guest for this great rating Much appreciated !We look forward to welcoming you back in our Hotel in the future,Best Regards,Mitsis Petit Palais

10/10 Excellent

Aimee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated for the beach and getting to old town. Good transport links. Staff were very friendly and helpful. Hotel was very clean
Stayed 7 nights in Aug 2022
Response from Dimitris Garanatsis General Manager on Sep 3, 2022
Dear Aimee,We truly appreciate all the wonderful comments about the hotel and our staff. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our valued Guests. Thank you again, and we look forward to providing you with the same level of hospitality during your next stay.

10/10 Excellent

Mert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location is nice , great amenities and the Staff is very friendly I will recommend it
Stayed 2 nights in Aug 2022
Response from Dimitris Garanatsis General Manager on Aug 13, 2022
Thank you dear Mert for your excellent score and kind words! Much appreciated ! We look forward to welcoming you back in our Hotel in the future, Best Regards, Mitsis Petit Palais

10/10 Excellent

Revital

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was perfect! The food, the cleanliness of the hotel and the rooms. Especially the patience and pleasant attitude of all the employees, we will be back❤️
Stayed 4 nights in Aug 2022
Response from Dimitris Garanatsis General Manager on Aug 13, 2022
Dear Revital, How nice and rewarding to read such a review from your side. Your #5 scoring is very much appreciated ! We look forward to welcoming you back in our Hotel in the future, Best Regards, Mitsis Petit Palais

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Front desk and house keeping top notch. Many extra unnexpected amenities like laundry service and restocked mini frig. Hotel is part of a collection of properities. We will definitely be back.
Stayed 7 nights in Jul 2022

6/10 Okay

Ann

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient position and lots of eating places nearby. Good position for beach and walking distance into old/new town. Disappointed with room…balcony rail loose, table damaged, wardrobe door faulty. Room doors definitely need to be fitted with soft close as had 90 minutes of banging doors late at night/early hours of morning
Stayed 4 nights in Jul 2022
Response from Dimitris Garanatsis General Manager on Jul 18, 2022
Estimado Javier, Gracias por sus comentarios que son realmente muy útiles. Además, le agradecemos la generosa calificación #3 de 5 porque entendimos que hubo algunos problemas durante su estadía. Nuestro equipo estimará el estado de la habitación y tomará medidas de inmediato. Si estuviéramos informados sobre los problemas durante su estadía, habríamos encontrado una mejor alternativa. Gracias de nuevo, por haber elegido el Mitsis Petit Palais para sus vacaciones de verano en Rodas. Saludos, Dimitris Garanatsis Hotel Director General