I've had the pleasure of staying at Parkview a couple of times and have enjoyed each stay.
However, my recent stay I was locked out of my room for an amount of time late in the evening while waiting for assistance to get back in.
This is no fault of the establishment and more of an issue with the lock itself, however there was no form of acknowledgement other than instructions to keep the door propped open if I had to leave my room at any point before it could get fixed (risking my belongings being stolen) and a 'Sorry" at checkout.
Rather disappointed.