Ratings based on 222 Verified Reviews

3.1 out of 5
47% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Dirty

Posted Aug 22, 2017
Did not stay here due to dirty sheets and the A/C did not work in the second room they offered me. When I asked for refund they refused.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Please accept my sincere apology for the problems you encountered while here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
1 out of 5
by A verified traveler

Horrible

Posted Jul 7, 2017
Room smelled bad no toiletries. Would never book that again
Comment from Hotel Management
Jul 9, 2017 by General Manager , Hotel Management
Please accept my apology for not living up to your expectations during your visit. We apologize for the unfortunate odor you experienced in your room. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We would like to inform you that toiletries are available at the front desk and are complimentary, and we will be sure our front desk communicates this more clearly going forward. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Comfortable room, obliging staff.

Posted May 27, 2017
Facilities more like a hotel--swimming pool, exercise room, long corridors. Staff friendly and helpful. Only hitch was hour-long delay getting room ready though we had arrived at 4:30 pm with reservations. Not enough cleaning staff available that day.
Comment from Hotel Management
May 27, 2017 by General Manager, Hotel Management
Paul, thank you for including Extended Stay America - Dallas - Richardson in your travel plans. We are pleased to read you enjoyed your overall time with us and that you liked our helpful associates and on-site amenities. However, we are sorry for the inconvenience you experienced at the time of check-in. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
5 out of 5
by Melissa

Great Place!

Posted May 22, 2017 on Hotels
Great Place!
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Melissa, it was a pleasure to have you as our guest. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at Extended Stay America - Dallas – Richardson. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted May 16, 2017
It's not bad just not bad. I saw dust in the air conditioner and too expensive room service.
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Thank you for the feedback. We are pleased you enjoyed being with us. However, we are sorry for the cleanliness issue you experienced. I have shared your comments with my respective team members to take corrective actions immediately. We would love the opportunity to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Hotel close to workplace

Posted May 14, 2017
Lot of noise during night time. Almost zero options for breakfast
Comment from Hotel Management
May 15, 2017 by General Manager , Hotel Management
We apologize for your less than satisfactory stay at our hotel, we are sorry for the noise issue you experienced. Our front desk is staffed to available your needs, and we would have welcomed the opportunity to handle this while you were here. We are also disappointed to know our complimentary grab-and-go breakfast were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. I hope you will return so we can make it up to you. Sincerely, General Manager
1 out of 5
by Anthony

Posted Apr 28, 2017 on Hotels
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Anthony, thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
1 out of 5
by Gabriel

Not a fan.

Posted Apr 22, 2017 on Hotels
Advertised breakfast- it was a packet of oatmeal or a granola bar. No cleaning service or even fresh towels or shampoo in 5 days I was there. Lousy cable package on tv. It was a step down from the Microtel and super 8 I stayed at the week before it that helps.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Gabriel, thank you for being our guest. We are sorry for the inconvenience you encountered during your stay. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and any toiletries are always available at the front desk and are complimentary. If we did not communicate this properly at check-in, please accept our apologies. We hope you consider staying with us again so we can make it up to you. Sincerely, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel

Posted Feb 24, 2017
Great value for its class. Nice location. Wendy's is next door.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017 on Orbitz
Good and comfortable hotel, I will come back to the hotel next time when I am in Dallas