Ratings based on 1,330 Verified Reviews

4.3 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Students
by A verified traveler from Midland, TX

Pleasing

Posted Sep 23, 2017
I stayed at the Hyatt Regency North Dallas for two nights in the king (corner) room. Thank you, Hyatt. Sadie
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, especially for the price.

Posted Sep 23, 2017
Very accomodating staff, nice hotel, great condition, clean, good facilities. Excellent overall hotel stay.
1 out of 5
by A verified traveler from KC

Reservation got bumped

Posted Sep 21, 2017
Pros: Nothing
Cons: Honor my reservation
I made a 2 room reservation through Expedia 6 weeks before the event we were attending in the hotel. Upon arrival the desk clerk told me they were overbooked and they didn't have rooms for me, and that someone should have called me about an hour ago. An hour notice would not have helped as it was already 6pm. I'm not sure how they decide who to bump in that situation, but I will not be staying at a Hyatt chain hotel again if I can avoid it We ended up staying across the street at the Doubletree, which was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
We were originally placed in a room that hadn't been cleaned, but we called the front desk and were immediately given a clean room. The room was very comfortable and nice, great location.
Comment from Hotel Management
Sep 15, 2017 by magik, Hotel Management
Thank you for your feedback!
2 out of 5
by A verified traveler from Austin, Texas

Probably the worst hotel I have stayed at

Posted Sep 10, 2017
Pros: Cheap
Cons: Everything
Location: 7-11
I'm really not sure how this hotel has a 4 star rating, because I found it to be pretty gross. The swimming pool was an empty pit blocked off with caution tape. The play really weird, loud music in the welcome area near the front desks. As soon as we stepped off the elevator on our floor we smelled a terrible smell like old moldy books, and it never went away. The smell was worse in the room. The carpeting is old and stained and gross. The room chairs were also old and stained and gross. Worst of all is that they use cloth shower curtains with no plastic/rubber liner, so when you take a shower it leaks all over the bathroom. The only good thing about the hotel was that it was relatively quiet and cheap. You get what you pay for I guess.
Comment from Hotel Management
Sep 15, 2017 by magik, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Dallas Family Reunion

Posted Sep 5, 2017
Mary at the front desk was amazing!! She really helped my husband and I out and she made our stay that much more great. There were renovastions going on, but the hotel was clean and not noisy. The breakfast buffet was decent, nothing spectacular. Our room was clean and nice, the best pillows were too small and soft & the carpet was kind of old. All in all it was a fun trip for my husband and I as well as his service dog. We will definitely stay here again.
Comment from Hotel Management
Sep 5, 2017 by magik, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Quality Accommodations at a Bargain Price

Posted Aug 29, 2017
Pros: Nothing to dislike.
Cons: Nothing.
Location: Nothing within walking distance.
I got a king room for half price. Very nice hotel, from physical facilities to courteous staff, and a bargain at that rate.
Comment from Hotel Management
Sep 5, 2017 by magik, Hotel Management
Thank you for your feedback.
2 out of 5
by A verified traveler

hotel run down

Posted Aug 24, 2017
Pool was out of order, stains on the blinds in the room. I was there for two weeks and no one ever vacuumed my room and I had to ask three times to have my linens changed on my bed. Hotel bar seats were in need of repair and overall hotel in extremely in need of tlc. 100% false impressions from online images and I was never notified the pool was out of order.
Comment from Hotel Management
Aug 28, 2017 by magik, Hotel Management
We are very sorry about our pool being under renovation during your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel near UTD campus

Posted Aug 20, 2017
Stayed one night while getting student moved into dorm at school. Good amenities, staff, and great location.
Comment from Hotel Management
Aug 21, 2017 by magik, Hotel Management
Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

A gem!

Posted Aug 19, 2017
Pros: Location, staff
Location: Lots of restaurants on Campbell
I love this place. I never stay anywhere else. Breakfast buffet is superb. Easy access to Plano/Frisco. This is a 5-star disguised as a 3.5 star. Staff is excellent especially Elizabeth who assisted me with a speedy check-in and check-out. Just lovely!
Comment from Hotel Management
Aug 21, 2017 by magik, Hotel Management
Thank you for your feedback!