Ratings based on 717 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sacramento CA
DisappointedPosted Sep 6, 2017
Pros: The atrium is very big.
Cons: The AC system needs to be cleaned. The rooms needs to be redesigned with better quality beds. The staff needs to be more motivated.
I always love to stay at a Marriott facilities. This one was a disappointment. Even though the Hotel looks brand new the room smells like old and dusty. The rooms have very poor quality beds. I am not a big person but when I move the whole bed moves.
for Everyoneby A verified traveler from Boston, Massachusetts
ComfortingPosted Aug 17, 2017
Pros: The Ambience
Location: Good eating locations
Friendly staff and a comforting experience. Picture friendly environment
Shinny building, but average service.Posted Jun 19, 2017 on Hotels
Staff seemed indifferent to anything, just going through the motions. Nice shinny building, but pool and fitness areas were under renovation, which wasn't disclosed on website.
Posted Jun 16, 2017 on Hotels
Posted Jun 12, 2017 on Hotels
Posted Jun 11, 2017 on Hotels
Improvements WiFi should be included with room without sepreated fee no microwave in room
Posted May 31, 2017 on Hotels
Staff was excellentPosted May 29, 2017 on Hotels
Staff was excellent! Friendly and attentive. Loved Memphis' serenade! We had a lovely time and felt very special.
Posted May 25, 2017 on Hotels
It was awesome. Little issue with someone getting sick in our hallway and having trouble getting it cleaned but overall a great experience.
Nice and ComfyPosted May 22, 2017 on Hotels
Nice and comfy. The only negative for me is the elevators are slow- for such a big hotel I think they should have more elevators.