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Reviews of Super 8 by Wyndham Richardson Dallas

2 out of 5
Super 8 by Wyndham Richardson Dallas
220 W Spring Valley Rd, Richardson, TX

Reviews

6.8
Rating 10 - Excellent. 120 out of 447 reviews" "
Rating 8 - Good. 120 out of 447 reviews" "
Rating 6 - Okay. 88 out of 447 reviews" "
Rating 4 - Poor. 50 out of 447 reviews" "
Rating 2 - Terrible. 69 out of 447 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 10, 2024
Thank you for the excellent review about the Super 8 by Wyndham Richardson, Texas. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Thank you for the excellent review about the Super 8 by Wyndham Richardson, Texas. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
My Dallas visit
When I first came the lobby was closed for some reason and you have to use the night window, also this location is walking distance from the lite rail line and I like getting a day pass and seeing the city without driving.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 31, 2023
Thank you for the excellent review about the Super 8 by Wyndham Richardson, Texas. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

2/10 Terrible

Jerry

Stayed 1 night in Oct 2023
Response from Manager on Nov 14, 2023
We are so sorry you did not have a good stay. We appreciate the feedback and will make the necessary changes. Thank you.

10/10 Excellent

Zuhdi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the right place
Response from Manager on Sep 16, 2023
Thank you for the excellent review about the Super 8 by Wyndham Richardson, Texas. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

8/10 Good

Madeline

Traveled with family
Liked: Staff & service
Smell
The room was clean, however, it smelled of stale cigarette smoke. Our clothes and baggage picked up the smell, therefore, we could smell the cigarette smoke in the van while traveling. Not pleasant at all!
Stayed 1 night in Aug 2023
Response from Manager on Aug 6, 2023
We apologize about your experience. We have deep cleaned the room and now it smells fresh and clean. Thank you for the feedback so we could immediately fix it.

2/10 Terrible

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing experience
Did not give me the rooms i payed for, I had three doble rooms with two beds in each and when we got there they gave us rooms with one bed, very disappointing after a 14 hour driving trip.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 27, 2023
We appreciate the feedback and are sorry about the mix up but we are glad we got it resolved. Thank you.

10/10 Excellent

Kristin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Thank you for the excellent review about the Super 8 by Wyndham Richardson, Texas. We are so glad you had a wonderful stay!

6/10 Okay

Monica

Traveled with partner
Liked: Staff & service
- blow dryer didn't work - dead roach in sink - one bed lamp didn't work - our door didn't always lock, had to swipe card several times to unlock or activate lock - overall the staff is very nice, they brought towels when we asked for more (jacuzzi suite) Still enjoyed our stay very much. Room served it's purpose for a decent price. - breakfast isn't any special. Starts at 630 by 8, there was only toast and coffee and juice left. No biggie.
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Thank you for the feedback. We are glad you enjoyed your stay and liked the nice staff. We will address the other items.

10/10 Excellent

Daniel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Great Price
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Thank you for the excellent review about the Super 8 by Wyndham Richardson, Texas. We are so glad you had a wonderful stay!

6/10 Okay

Dara

Liked: Staff & service
Disliked: Cleanliness
I needed a hotel in this certain area at the last-minute. When I pulled back the bedcover on my one-night stay, there were three blood stains on the white sheets. I was one person in a two-bed room, so I slept in the other, but it opened my eyes to the state of repair in the room, not horrible but could definitely use some attention. And I know the hotel cannot dictate their guests, but there were people smoking in the stairwells and hanging around outside.
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Thank you for the feedback. We will address these items.

4/10 Poor

Judith

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Thank you for the review. We hope you had a nice stay.

8/10 Good

Carl

Liked: Cleanliness, staff & service
Obviously an older property that had been updated. The electrical outlets in the room all needed to be replaced because a plug would not stay in them unless it was bent. The exhaust fan in the bathroom didn't work which was okay since I was traveling alone. No TV listing of channels. Breakfast was adequate but was only cereal, type types of bread, and pre-made pancakes and syrup. Only orange juice, no apple juice, and coffee mate. Staff was pleasant and helpful. It was convenient for my needs but needs a bit more updating.
Stayed 2 nights in May 2023
Response from Manager on May 9, 2023
Thank you very much for the feedback. We will address these items.

8/10 Good

ieng

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 8, 2023
Thank you for the kind review. We are glad you enjoyed your stay.

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2023
Response from Manager on Apr 24, 2023
We are so sorry you did not have a good stay. We appreciate the feedback. Thank you.

10/10 Excellent

Zuhdi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
11th time staying here & it’s getting better & better
Stayed 1 night in Mar 2023
Response from Manager on Mar 20, 2023
Thank you for the excellent review about the Super 8 by Wyndham Richardson, Texas. We are so glad you had a wonderful stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty simple
Easy check in and clean room (mostly)
Stayed 1 night in Feb 2023
Response from Manager on Feb 8, 2023
Thank you for the kind words about the easy check-in and clean room. We are glad you had a great stay at the Super 8 by Wyndham Richardson, Texas.

10/10 Excellent

Santana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Response from Manager on Jan 27, 2023
Thank you for the excellent review about the Super 8 by Wyndham Richardson, Texas. We are so glad you had a wonderful stay!

8/10 Good

Shannon

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on Jan 17, 2023
Thank you for the review. We are glad you had a nice stay.

6/10 Okay

Kenneth

Liked: Room comfort
Stayed 1 night in Dec 2022
Response from Manager on Dec 21, 2022
Thank you for the review. We are glad you had a nice stay!

10/10 Excellent

Zuhdi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always , great place & great price. Front desk wonderful Room clean
Stayed 1 night in Dec 2022
Response from Manager on Dec 16, 2022
Thank you for the kind words about the great value, wonderful staff, and clean room. We are so glad you enjoyed your stay at the Super 8 by Wyndham Richardson/Dallas.

6/10 Okay

Kenneth

Stayed 1 night in Nov 2022
Response from Manager on Nov 24, 2022
Thank you for the review. We hope you enjoyed your stay.

8/10 Good

Kenneth

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on Nov 16, 2022
Thank you for the nice review. We are glad you enjoyed your stay!

6/10 Okay

Eric

Liked: Room comfort
Stayed 1 night in Nov 2022
Response from Manager on Nov 16, 2022
We appreciate the feedback and hope you had a good stay. Please let us know if there is anything we could have done better. Thank you.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on Sep 27, 2022
We are so sorry you did not have a good stay. Please let us know if there is anything we could have done better. Thank you.

2/10 Terrible

Levi

Stayed 1 night in Sep 2022

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
We asked for a non-smoking room and got one that had been smoked in for an extended period of years! The bedding had many cigarette holes burned through the bedspread and blankets, and cigarette butt on the floor. The carpet was old, torn, stained and sticky and the whole room smelled horrible. This is not a 're-do' for us!
Stayed 1 night in May 2022
Response from Manager on May 16, 2022
We are so sorry about your experience. We appreciate the feedback and take action immediately. Thank you.

2/10 Terrible

Stalin

Stayed 1 night in Apr 2022

2/10 Terrible

Qaisar

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good about this place one of the dirtiest hotel I ever stay I have to take shower with bleach when I get home
Stayed 1 night in Mar 2022
Response from Manager on Mar 31, 2022
We are so sorry you did not have a good stay. We appreciate the feedback and will make the necessary changes. Thank you.

8/10 Good

Mercedes

Liked: Staff & service, room comfort
Needs just a little more help with cleanses
It needs to be more clean
Stayed 1 night in Dec 2021
Response from Ronak on Dec 23, 2021
FOR SURE WE WILL IMPROVE OUR HOUSEKEEPING.

6/10 Okay

carlos

Business traveler
Disliked: Staff & service
No to go breakfast
Room was ok, price was good and in my case location was important but when i booked onli e it said breakfast on the go was included, when we asked they said none was available.
Stayed 7 nights in Oct 2021
Response from Ronak on Nov 16, 2021
WE REALLY APOLOGIZE CARLOS. BUT WE WILL START BREAKFAST VERY SOON.

4/10 Poor

Gary

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms looked clean when showed, but after being in it for few minutes had a musky and smoke smell.
Stayed 1 night in Oct 2021
Response from Ronak on Nov 3, 2021
WE ARE SO SORRY FOR INCONVENIENCE.

2/10 Terrible

Randy

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
No coffee maker in room. No grad and go breakfast. Shady clientele. Had to take a smoking room to get a king size bed which is not what I reserved. Property poor condition and lack of security.
Stayed 2 nights in Oct 2021
Response from Ronak on Nov 16, 2021
WE ARE SO SORRY FOR THE INCONVENIENCE

6/10 Okay

Sobon

No hangers Ants on sink counter and trays
Stayed 3 nights in Sep 2021
Response from Ronak on Oct 14, 2021
SORRY

8/10 Good

RANDY

Traveled with group
It was ok , clean and close to our event
Stayed 1 night in Sep 2021
Response from Ronak on Oct 14, 2021
THANK YOU FOR STAYING AT SUPER 8

2/10 Terrible

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel room was roach infested.
Stayed 1 night in Sep 2021
Response from Ron on Sep 19, 2021
SORR FOR INCONVINCE

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from ron on Sep 19, 2021
THANK YOU

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and laid back place to be for one night. Just needed a place to rest
Stayed 1 night in Aug 2021
Response from Ron on Aug 18, 2021
THANK YOU

6/10 Okay

Noe

Stayed 1 night in Jul 2021
Response from Ron on Aug 4, 2021
THANK YOU

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room smelled like smoke and alcohol mixed together. Had to check in and out through an outside window. Staff was nice but could not get a better smelling room.
Stayed 1 night in Jun 2021
Response from Ronak on Jun 30, 2021
Thank you for your genuine feedback. we really apologize for the inconvenience. we will surely take some corrective actions in this issue and you will never face this kind of issue in future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I had a lot of luggage yet the hotel still put me on the second floor with no elevator access. I had to carry over 100lbs of luggage up and down the stairway and to the rear where my room was. When i checked out around 7, no one was at the lobby desk so I stuck my keycard under the window slot praying it wouldnt get snatched up
Stayed 1 night in Jun 2021
Response from Ron on Jun 18, 2021
sorry for your luggage problem next time we will make sure you will get a room lower floor

4/10 Poor

Robbie

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from ron on Jun 3, 2021
thank you

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Ron on Jun 2, 2021
THANK YOU VERY MUCH

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff was very courteous and helpful. The coffeepot, microwave and refrigerator should have been cleaner, (sanitized) and the bed was not as comfortable as expected - too much innerspring. Other than that, it was a pleasant stay. Conveniently located and well lit.
Stayed 3 nights in May 2021
Response from R on May 19, 2021
thank you

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Check in was good, the gentleman was nice. Our key never worked on our room so we had to ask the manager to let us in. Our room was nice and clean. Chili’s and Waffle House was a few walk away.
Stayed 1 night in May 2021
Response from EP on May 14, 2021
Thank you for staying with us.

6/10 Okay

Verified traveler

Business traveler
I've stayed at better Super 8 than this. Wi-fi didn't work the whole time I was there, the lobby was close 24/7 which is unusual for a Super 8. Absolutely no breakfast and plenty of questionable folks around the property. Not sure if I'll stay there again.
Stayed 3 nights in Apr 2021
Response from EP on Apr 30, 2021
Thank you for staying with us and the lobby and breakfast is closed due to covid-19

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
for $50 / night was surprisingly clean and modern room with large fridge and microwave.
Stayed 2 nights in Apr 2021
Response from EP on Apr 26, 2021
Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I expected!
Stayed 1 night in Apr 2021
Response from EP on Apr 23, 2021
Thank you for staying with us.

10/10 Excellent

Gariyah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2021
Response from EP on Apr 23, 2021
Thank you for staying with us.

6/10 Okay

MERRILL

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice people, good service, room walls had a hole
Stayed 1 night in Apr 2021
Response from EP on Apr 19, 2021
Thank you for staying with us and we will take care of that.