Ratings based on 412 Verified Reviews

3.5 out of 5
67% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland

Great for family

Posted Feb 14, 2017
Location: ski, snow tube, farms
My kids love the hotel. They say they always want to go only to this hotel. The atrium is really nice with a pool, kidie pool, hot tub, mini golf and more.
Comment from Hotel Management
Feb 24, 2017 by Manager, Hotel Management
Thank you for sharing this lovely remarks about your stay here at our hotel. I am very glad that we met your satisfaction, we will do our best to make your next visit a better experience. We hope to see you again soon.
5 out of 5
by A verified traveler

Convenient for us.

Posted Nov 21, 2016 on Hotels
Nice to arrive and not have to wait for someone to check you in. I was also called by my name.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear guest, We appreciate your time in sharing this review. Thank you for letting us know that we were able to meet your expectations and you were pleased with our services. Please know that your satisfaction is an accomplishment for us. It is wonderful to hear that you were please with your stay.
5 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear guest, Thanks so much for the excellent rating following your visit here in our hotel. We would love to hear from you on your next visit. Let us know if you need assistance as we have staff ready to attend to our guests at any time. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

I went for business reasons

Posted Nov 5, 2016
Actually had a mix up due to Expedia in the staff at the hotel were very very helpful to get it straightened around. Overall it was fine. I like to use a workout room and it's workout room there eaves a lot to be desired. But it had a decent morning Buffet. Overall was good as far as cleanliness no bugs!
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager, Hotel Management
Dear Robert, I am sorry to hear about the issue with your booking. I am glad that it handled accordingly. Your comment on our workout room is noted, this is forwarded to our hotel administrators for reference,. We appreciate your time in letting us know. We hope to see you again soon. Kind regards.
5 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear guest, We want every guest to feel comfortable and enjoy staying with us. It is heartwarming to hear that we earned your approval. We will do our best to make your next visit a better experience. Kind regards.
4 out of 5
by A verified traveler

Great Winter Escape

Posted Nov 2, 2016 on Hotels
We stayed here while our daughter was doing an overnight college visit. The hotel itself seems a little run down, but they are in the middle of renovations to revitalize the area. There was no construction noise. And the activity area was enjoyable. There is not much in the way of local stores or restaurants, we had to travel a few miles to get to both. But it was very close to the National Park, which we plan on visiting again this coming spring. More than likely, we will stay here again!
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear guest, Thanks so much for the wonderful rating and feedback you posted for our hotel. We will do our best to make your next visit a better experience. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from South East Ohio

Terrific Hotel!

Posted Oct 31, 2016
Location: This hotel is only minutes away from downtown Cleveland as we stayed to go watch the Cavaliers play then tailgate the World Series game!
This hotel is easy to get to and lots of parking. The breakfast was very good and the staff was friendly... I highly recommend this hotel for a stay.
Comment from Hotel Management
Oct 31, 2016 by Guest Relations Manager, Hotel Management
Dear Tom, Your Kind remarks and wonderful rating for our hotel truly warm our hearts. Please know that we value your business and as such, your satisfaction is on top of our priority. We will do our best to make your next visit a better experience. Kind regards.
5 out of 5
by A verified traveler

Posted Oct 29, 2016 on Hotels
Very comfortable
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear guest, It was a pleasure knowing that you were comfortable during your visit here at our hotel. Please know that we value your business, we will do our best to make your next visit another relaxing experience. Kind regards.
5 out of 5
by A verified traveler

Posted Oct 29, 2016 on Hotels
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear guest, We thank you for taking the time to complete our survey. Your lovely rating for our hotel truly warm our hearts. We will make sure your next visit will be as much relaxing and good value hotel experience. Warm regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Improved rooms!

Posted Oct 25, 2016
Pros: Rooms were updated and clean. Staff was very friendly and attentive to our needs.
Cons: I didn't like the hot tub, pool and especially the activity area! The ping pong tables had no lines or net, the putt putt area was a shame!
Location: Placed right in the middle of everything.
Noticeable improvements in the rooms. But the pool/hot tub area still needs a lot of work! Dark and dingy area. Also, hot tub was luke warm at best and needs to be supervised a little more often to keep the under 16 age out. Very polite staff. I wish the bar was open.
Comment from Hotel Management
Oct 31, 2016 by Guest Relations Manager, Hotel Management
Dear Mark, It is wonderful to hear from you. I am very glad that you were pleased with your experience during your visit here a tour hotel. Please know that your satisfaction is very important to us, we will do our best to make your next visit a better experience. Kind regards.