Posted Jan 6, 2017 on Orbitz
I picked this hotel on a cross country road trip because my sister and I were tired of driving for the night and it was the only one in the area with vacancies. When I went to check in, the hotel attendant told me that instead of the room with 1 queen bed that I asked for that he was putting me in one with 2 queens. I politely said that I did not need that. He went on to say that I could not have the room I booked and told me if I used the second queen bed in the room he was assigning me he would charge me extra. I again had to ask why this was happening, and had to ask multiple times what the extra charge would be. He told me since it was snowing out he didn't want to put anyone upstairs, and then asked me what I paid for the room and calculated an upcharged price for the room with two beds. If he had originally explained the situation it would not have been a big deal but he did not! When entering the room, I noticed the outdated decor, which was something I had expected. However, at closer inspection, I noticed that the carpet was coming up in some areas, the room smelled like mildew, the bathroom ceiling was stained yellow in multiple areas, and there was a plastic surround over what I believe to be the original tub that moved when you stepped on it. Further, there was supposed to be free wifi and there was no sign in or password anywhere in the room that allowed me to sign onto the wifi. I would have gone to the front desk to ask but I was so tired from traveling.
Comment from Hotel Management
Feb 5, 2017 by G, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Salina Scenic Route 89 & I-70.
When our guest is unhappy, believe me, we’re doubly unhappy. Please allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our department to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Salina.
Econo Lodge, Salina on Scenic Route 89 and I70