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Reviews of Holiday Inn Express Hotel & Suites Richfield, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Richfield, an IHG Hotel
20 West 1400 North, Richfield, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1000 reviews" "
Rating 8 - Good. 207 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastian, Charlotte

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great indoor pool .
Stayed 1 night in Apr 2024
Response from Nichole on Apr 9, 2024
Thank you Sebastian, See you next time!

10/10 Excellent

Markus

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a stop at Richfield, really nice and clean. The kids had fun in the pool. Good breakfast!
Stayed 1 night in Apr 2024
Response from Nichole on Apr 9, 2024
Markus,So glad your kiddos enjoyed our heated indoor pool, we look forward to seeing you all again!

6/10 Okay

Stephanie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Average… I paid for the most expensive hotel in town hoping to get the best experience, was disappointed. The sheets on the bed were worn and rough. Towels were also very rough. Breakfast was undercooked and not really edible. Overall it wasn’t a bad stay, hotel was clean and staff was friendly, just was expecting above average for the price. I stayed at a Best Western the night before, it was half the price, and a well above average stay.
Stayed 1 night in Apr 2024
Response from Nichole on Apr 8, 2024
Hi Stephanie,Thank you for your feedback, we will look into the sheets, towels, and why breakfast wasn't edible for you. We hope to see you again.

10/10 Excellent

Prabir, Union City

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quite, easy check-in, clean an have hotted pool
Stayed 2 nights in Mar 2024
Response from Nichole on Apr 8, 2024
Hi Prabir,We are glad that you enjoyed your stay with us! Our indoor pool is heated to 82 degrees, any warmer than that it can start affecting the chemicals needed to be safe.

10/10 Excellent

Sonora

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great food, and very well-kept hotel.
Stayed 1 night in Mar 2024
Response from Nichole on Apr 8, 2024
Thank you Sonora!

10/10 Excellent

Rupinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The guy on the front desk was very generous to provide us water bottles in the room and allowed us to park in front of the hotel as it was snowing really bad.
Stayed 1 night in Mar 2024
Response from Nichole on Apr 2, 2024
Rupinder,Thank you for your feedback on our Holiday Inn Express & Suites. We are always happy to hear that our team here is taking care of our guests. We look forward to seeing you again!

10/10 Excellent

Samuel

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility ... looks brand new. The checkin was pleasant and hassle-free. And i love the pet policy. I may just join the rewards program.
Stayed 1 night in Mar 2024
Response from Nichole on Apr 1, 2024
Samuel,We are 15 years old at the end of the month! We are glad that you enjoyed your stay with us. Next time you're through we will get you enrolled so you can start collecting points!

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Mar 2024
Response from Nichole on Apr 1, 2024
Spencer, Thank you!

10/10 Excellent

johnna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and great breakfast staff.
Stayed 1 night in Mar 2024
Response from Nichole on Apr 1, 2024
Johnna,Thank you!

10/10 Excellent

J L

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, linens, and breakfast was above the usual breakfast items. Care has been taken to make sure items are individually packaged, the counters are clean and that the food selection is varied: Chobani yogurt, real pork sausages, a pancake making machine, bagels/toast, coffee, fruit juices and apples/ bananas.
Stayed 1 night in Mar 2024
Response from Nichole on Apr 1, 2024
J L,We are glad that you enjoyed our full breakfast buffet at our Holiday Inn Express & Suites of Richfield, UT. as well as the rest of your stay. We look forward to seeing you again.

10/10 Excellent

Julie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's perfect for a night stay with our black lab, there is a grassy area in the back.
Stayed 1 night in Mar 2024
Response from Nichole on Mar 28, 2024
Julie,Glad you enjoyed your one night stay with us, we look forward to seeing you again!

10/10 Excellent

Elizabeth, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, wonderful stay
Stayed 1 night in Mar 2024
Response from Nichole on Apr 3, 2024
Thank you Elizabeth!

10/10 Excellent

DEANNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Friendly staff. Clean and affordable. O
Stayed 1 night in Mar 2024
Response from Nichole on Mar 19, 2024
Deanna,We are so glad you enjoyed your stay at our Holiday Inn Express & Suites in Richfield, UT! We look forward to seeing you again.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. A very nice room, very clean. I would stay there again and recommend this hotel.
Stayed 1 night in Mar 2024
Response from Nichole on Mar 18, 2024
Thomas,Thank you for your recommendations on our hotel, we appreciate you!

10/10 Excellent

Susanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the quality of this hotel. Very friendly staff! Wonderful breakfast and the kitchen staff was so friendly and helpful!
Stayed 1 night in Mar 2024
Response from Nichole on Mar 13, 2024
Susanne,Thank you so much for your review! Our team at the Holiday Inn Express & Suites of Richfield do our best to make sure everyone has a pleasant stay.

8/10 Good

Etta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it because the staff was very nice and the property felt safe and it was clean
Stayed 2 nights in Feb 2024
Response from Nichole on Mar 13, 2024
Etta,We are so glad that you felt safe and our team here made sure you got a clean stay. Have a safe trip!

10/10 Excellent

William

Stayed 1 night in Mar 2024
Response from Nichole on Mar 28, 2024
Thank you William!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nichole on Mar 13, 2024
Thank you Kevin!

10/10 Excellent

Ruby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved how clean it was.
Stayed 1 night in Mar 2024
Response from Nichole on Mar 4, 2024
Thank you Ruby!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks!
Stayed 1 night in Feb 2024
Response from Nichole on Mar 4, 2024
Thank you David!

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our Stay. The hotel was quiet and the breakfast was decent. My little guy loved the swimming pool and hot tub. Very friendly staff- would stay again
Stayed 3 nights in Jan 2024
Response from Nichole on Mar 4, 2024
Jonathan,So glad that your little guy enjoyed our pool and hot tub. Look forward to seeing you guys again!

10/10 Excellent

Abel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and a good breakfast.
Stayed 1 night in Jan 2024
Response from Nichole on Jan 29, 2024
Thank you Abel!

10/10 Excellent

Jared, Orem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nichole on Jan 17, 2024
Thank you Jared!

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest people
Really the nicest two ladies work there at check in and at breakfast. Short stay but lovely.
Stayed 1 night in Dec 2023
Response from Nichole on Jan 17, 2024
Lindsay,So glad to hear my team here at the Holiday Inn Express & Suites of Richfield, UT made your stay. We look forward to seeing you again!

2/10 Terrible

Ron

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I submitted order and pay online. Next day when I check out, I check my bank transactions, there has another big charged for no reason.
Stayed 1 night in Jan 2024
Response from Nichole on Mar 4, 2024
Ron,I do apologized that this happened, it looked like we corrected the charge as soon as we saw it the following morning. We have had meetings to make sure this doesn't happen again.

10/10 Excellent

Franck

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find .
Very clean , comfortable and friendly staff after a long road trip , that was perfect
Stayed 1 night in Dec 2023
Response from Nichole on Jan 3, 2024
Franck,Thank you for the review, we are glad that you were able to unwind after a long drive. We look forward to seeing you again.

6/10 Okay

Manilyn

Stayed 1 night in Dec 2023
Response from Nichole on Jan 3, 2024
Manliyn,I would love to know what we could do to improve your stay, looking forward to hearing from you.

10/10 Excellent

Jinju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nichole on Jan 3, 2024
Thank you Jinju!

10/10 Excellent

Ying

Stayed 1 night in Dec 2023
Response from Nichole on Jan 17, 2024
Thank you Ying!

8/10 Good

Jea-Hyung

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Nichole on Dec 24, 2023
Thank you Jea-Hyung!

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Richfield
Wonderful place to stay!
Stayed 1 night in Dec 2023
Response from Nichole on Dec 24, 2023
Russell, So glad you enjoyed your stay, see you next time!

10/10 Excellent

Roberta, Mora

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Dec 2023
Response from Nichole on Dec 15, 2023
Thank you Roberta!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff were super friendly and helpful as well as just super nice.
Stayed 6 nights in Dec 2023
Response from Nichole on Dec 15, 2023
Thank you Jeff!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nichole on Dec 15, 2023
Thank you John!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and Clean
Holiday Inn Express is always comfortable. We know it will be kept up as far as cleanliness and comfort go. We enjoyed our stay. The staff was lovely and incredibly helpful.
Stayed 1 night in Dec 2023
Response from Nichole on Dec 15, 2023
Thank you for the time to review our Holiday Inn Express & Suites of Richfield, UT. We are pleased that we met your expectations during your trip. Safe travels, we look forward to seeing you again!

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Breakfast was delicious!
Stayed 1 night in Nov 2023
Response from Nichole on Dec 15, 2023
Elizabeth,Glad you got a good breakfast before continuing your trip!

8/10 Good

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nichole on Dec 15, 2023
Thank you Joe!

10/10 Excellent

Athena, Calhan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it was by a Mountain great view.
Stayed 1 night in Nov 2023
Response from Nichole on Dec 15, 2023
Athena,Thank you for the 5 out of 5 rating, we appreciate you!

10/10 Excellent

Kristin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy location near I-70. Great stopping place after visiting capital reef. Hotel is nice not fancy but adequate and comfortable
Stayed 1 night in Nov 2023
Response from Nichole on Dec 15, 2023
Kristin,So glad you had a comfortable stay with us, we look forward to seeing you again!

10/10 Excellent

robert

Stayed 1 night in Nov 2023
Response from Nichole on Nov 27, 2023
Thank you Robert!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and clean, the pool was nice, and the breakfast was great.
Stayed 1 night in Nov 2023
Response from Nichole on Nov 27, 2023
Wendy,So glad you enjoyed your stay with us, we look forward to seeing you again.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here when on Richfield. Never disappointed.
Stayed 1 night in Nov 2023
Response from Nichole on Nov 17, 2023
Craig,We are glad your stay with us always meets your expectations, we look forward to seeing you again.

10/10 Excellent

Haluk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think it needs re decoration. The colors chosen are very dark
Stayed 1 night in Nov 2023
Response from Nichole on Nov 17, 2023
Haluk,We are in the process of updating rooms, we are hoping to have a lot of the painting and furniture replacement done by end of Spring.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nichole on Nov 15, 2023
Thank you William!

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well lit parking lot, clean, nice staff
Staff was very welcoming and professional. Hotel was clean and parking lot was well lit at night. Plenty of room to park truck and trailer. Morning breakfast was great, both food and coffee quality and taste was excellent.
Stayed 1 night in Nov 2023
Response from Nichole on Nov 6, 2023
Cynthia, We are glad to see that your stay with us met your expectations on your trip! Thank you for your recommendations on our Holiday Inn Express & Suites of Richfield, UT. We appreciate you!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Fremont Indian State Park and Museum, Pando and Fish lake. Capitol Reef National Park. Great location
Stayed 1 night in Oct 2023
Response from Nichole on Oct 30, 2023
Michelle,Fremont Indian State Park is a must see in the area! Glad that you were able to go. Have a great rest of your trip!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for central Utah. Close to petroglyphs and Pando. A day trip to Capital Reef.
Stayed 1 night in Oct 2023
Response from Nichole on Oct 30, 2023
Michelle,Thank you for your review on our Holiday Inn Express & Suites of Richfield, UT. We are glad that you were able to enjoy some of the national parks around our area, see you next time!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay in our road trip.. staff is wonderful! Property is clean!
Stayed 1 night in Oct 2023
Response from Nichole on Oct 30, 2023
Jane, We appreciate your loyalty and we will see you again next time!

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great breakfast, nice staff
Stayed 1 night in Oct 2023
Response from Nichole on Oct 23, 2023
Thank you Tracie!

10/10 Excellent

Annagail

Stayed 1 night in Oct 2023
Response from Nichole on Nov 14, 2023
Thank you Annagail!