Ratings based on 522 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

I don't know what I was thinking

Posted May 4, 2017
I don't know what I was thinking. Or did I. The best Western is better than Monte Carlo Inns ...or at least the ones I have stayed at.
Comment from Hotel Management
May 25, 2017 by Jessica - Guest Experience Ambassador , Hotel Management
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel easy to access coming in from Northern Ontar

Posted May 3, 2017
Pros: Pleasant staff in restaurant and reception
We arrived at 2:00 pm and our room was ready, which was appreciated. A group arrived near dinnertime. It was not as quiet as we would have liked late evening and early morning. Staff at the Crave restaurant are very pleasant. One point to mention - water was spilled on the tiled floor near buffet entrance (our table was right at the entrance to the buffet). One waiter stepped in the water and almost slipped. However, no one came over to wipe the floor. The waiter walked past it several times. This could have resulted in unfortunate incident if a patron, or staff, and slipped and fell...
Comment from Hotel Management
May 25, 2017 by Jessica - Guest Experience Ambassador, Hotel Management
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Pretty much ok with parking included

Posted May 3, 2017
Convenient & close to restaurants & shopping. Staff are very friendly & accommodating
Comment from Hotel Management
May 25, 2017 by Jessica - Guest Experience Ambassador, Hotel Management
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon! Warmest Regards, Jessica Bertolo Guest Experience Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Best Western Parkway is my favorite of the hotels i have stayed in in Toronto.
Comment from Hotel Management
May 25, 2017 by Jessica - Guest Experience Ambassador, Hotel Management
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon! Warmest Regards, Jessica Bertolo Guest Experience Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
it is dificult to type 50 characters every time I stay at this hotel. it is good
Comment from Hotel Management
May 25, 2017 by Jessica - Guest Experience Ambassador, Hotel Management
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon! Warmest Regards, Jessica Bertolo Guest Experience Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveler

love the services

Posted May 3, 2017
i love the staff, they are friendly and some remember your name after the first visit
Comment from Hotel Management
May 25, 2017 by Jessica - Guest Experience Ambassador, Hotel Management
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon! Warmest Regards, Jessica Bertolo Guest Experience Ambassador
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville, Ontario

Great stay with friendly staffs...

Posted Apr 29, 2017
Great stay, friendly staffs, excellent buffet breakfast... Can't ask for more! Will stay here again!
Comment from Hotel Management
May 25, 2017 by Jessica - Guest Experience Ambassador, Hotel Management
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon! Warmest Regards, Jessica Bertolo Guest Experience Ambassador
2 out of 5
by A verified traveler

too expensive for what you get

Posted Apr 28, 2017
Pros: nothing
Cons: staff, odors and mattress
reception staff was very cold. Hotel is very old and mattresses very unconfortable
Comment from Hotel Management
May 25, 2017 by Jessica - Guest Experience Ambassador, Hotel Management
Good Day, Thank you kindly for sharing your feedback and bringing your concerns to my attention. Please know your comments will be shared internally. Please accept my sincere apologies for the feelings of disappointment that you experienced. I hope that we will have the opportunity to welcome you back for a truly positive stay.
3 out of 5
by A verified traveler from wasaga beach

Handy

Posted Apr 27, 2017
Had trouble understanding check in clerk Room clean and comfortable Checking out different clerk very nice
Comment from Hotel Management
May 25, 2017 by Jessica - Guest Experience Ambassador, Hotel Management
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tiny, Ontario

It had a microwave and fridge.

Posted Apr 22, 2017
EVERYTHING ABOUT IT WAS GREAT. I have celiac disease and was concerned about cross contamination eating any where. It was nice having a fridge and microwave in our room. I was able to bring my own food.
Comment from Hotel Management
May 10, 2017 by Jessica - Guest Experience Ambassador, Hotel Management
Good Day, Thank you for taking the time to review our hotel and for giving us 5/5 stars! We are so happy to know you enjoyed your visit and hope to welcome you back again soon!