Ratings based on 1,462 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Spacious room

Posted Jan 14, 2018
Very nice, great breakfast! Best staff I've encountered in a while, warm pool, lots of space and no funky smells hooray! Cons-toilet needed a proper cleaning and room needed a thorough vacuuming in corners (if you want to get picky)
Comment from Hotel Management
Jan 20, 2018 by Heather Spice Management., Hotel Management
Dear Valued Guest, Thanks for staying at the Best Western Plus Richmond Hill and expressing your satisfaction through the review. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon !!! Regards, Heather Spice Management.
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

Posted Jan 14, 2018
Good service, nice room and no hassle having a pet!
Comment from Hotel Management
Jan 20, 2018 by Heather Spice Management., Hotel Management
Hello Linda, Thank you for your stay at the Best Western Plus Richmond Hill and the review. We are pleased that you found the accommodations to your liking and pet friendly. It is our endeavor to offer clean, comfortable rooms, a good breakfast and friendly service. Please plan to visit us again soon, we appreciate your business. Sincerely, Heather Spice Management.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2018
Pros: Indoor pool & hot tub were great
We stayed here while traveling to Florida and had a great experience. The value was excellent and the room had everything we needed. The pool and hot tub were great relief after being in a car for eight hours.
Comment from Hotel Management
Jan 20, 2018 by Heather Spice Management., Hotel Management
Dear Valued Guest, Thanks for staying at the Best Western Plus Richmond Hill and for appreciating your stay with us. Glad to note that you liked the experience and the indoor pool. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Heather Spice Management.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2018
Hotel was nice. Staff was nonexistent. When we attempted to check in staff was nowhere to be found. This was 8:00pm. We rang the bell for several minutes and finally someone came out from a small room behind the desk.
Comment from Hotel Management
Jan 20, 2018 by Heather Spice Management., Hotel Management
Hello Esteemed Guest, Thanks for choosing the Best Western Plus Richmond Hill. It is appalling to note your comment about the absence of any hotel staff during your check in which is very unusual. We have taken this point with the concerned and are checking to take necessary steps so that it is not happening again. Meanwhile,We would request you to trust us and experience our "Southern Hospitality" next time. Sincerely, Heather Spice Management.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Great for overnight stay. Clean and pet friendly.

Posted Jan 3, 2018
Close to interstate for overnight stay. Pet friendly and clean. Good free hot bfast a plus.
Comment from Hotel Management
Jan 4, 2018 by Heather Spice Management., Hotel Management
Hello Heidi, Thank you for your feedback. The staff at Best Western Plus Richmond Hill would like to thank you for choosing to stay with us. We hope you got to enjoy our free hot buffet style breakfast during your stay and our cookies/nacho bar during social hour. See you soon! Sincerely, Heather Spice Management.
5 out of 5
Recommended
for Everyone
by A verified traveler

Like home

Posted Jan 2, 2018
Cost was higher than other hotels around. But, the quality was worth it. Clean, warm and welcoming. Breakfast was busy but great. We also enjoyed our NYE dinner at a restaurant down the street called Local...yummy! Glad we stayed there.
Comment from Hotel Management
Jan 2, 2018 by Heather Spice, Hotel Management
Dear Happy Guest, Your kind words mean the world to us. Our staff work hard everyday to ensure all guests feel "Like being at Home". The Local on 17 is the finest dining option in the area with their huge menu selection. Several other dining options are also available such as the famous Molly McPherson's Scottish Grill & Pub, and Love's Seafood which is where part of Movie - Forest Gump was filmed. We look forward to serving you in the near future! Sincerely, Heather Spice Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Good location for travellers

Posted Dec 30, 2017
Pros: The location, cleanliness and friendly staff were all great.
Cons: Larger pillows would be nice. They were quite small.
Location: Lots of restaurants and a car wash nearby. A couple of local restaurants were quite good
The front desk staff person was very helpful and friendly. The hotel is bright, spacious and well kept. There is easy access off the I95. It was quite in our rooom, and the bed was very comfortable. He room was very clean.
Comment from Hotel Management
Dec 31, 2017 by Lilly, Hotel Management
Thank you for your feedback. The staff at Best Western Plus Richmond Hill Inn would like to thank you for choosing to stay with us. We are glad you enjoyed your stay with us and hope you enjoyed our free hot buffet style breakfast. See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2017
clean hotel well placed between north and south on 95
Comment from Hotel Management
Dec 28, 2017 by webmaster, Hotel Management
Dear Guest, Thanks for your stay at Best Western Plus Richmond Hill Inn and Nice comments about our hotel. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Heather Spice Management.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, VA

Very nice modern hotel

Posted Dec 26, 2017
Pros: Clean, modern and comfortable
Location: Didn't do anything except go to supper nearby, but lots of convenient restaurants are close to the hotel.
Just stopped here overnight on our way from Virginia to Florida. Arrived in the evening and needed a place to sleep and a nearby restaurant to eat in. The hotel was great: modern, clean and well appointed. Very happy with the breakfast: good hot and cold food, very clean, and the staff cleaned up immediately when a guest spilled some liquid.
Comment from Hotel Management
Dec 28, 2017 by webmaster, Hotel Management
Dear Dick, Thanks for your stay at Best Western Plus Richmond Hill Inn and great comments about out hotel. We are glad to know you enjoyed at our hotel. We are really very overwhelmed by your wonderful feedback about almost everything - cleanliness, staff, breakfast, convenience to your places of interest. Your appreciation means lot to us. You are welcome again. Sincerely, Heather Spice Management​
1 out of 5
by A verified traveler

Stinky and full of mildew

Posted Nov 30, 2017
An overwhelming scent of deodorizer used to mask the smell of animals. Mildew found throughout shower stall. This was obviously a handicap accessible bathroom and was not functional or user friendly at all. Half of our towels lined the perimeter to collect the sprayed water that came from a broken shower head. HBO was advertised but the reception was so poor, you were unable to watch it. Also, the ice bucket was found in the bathroom, how disgusting! Never again, will I ever stay at a Best Western.
Comment from Hotel Management
Dec 2, 2017 by Heather Spice Management., Hotel Management
Hello Esteemed Guest, Thanks for your stay. We have noticed your feedback and apologies for the inconvenience. Your reviews are important to us. We shall check, investigate and take effective actions for finding out the source and eliminate it. Customer satisfaction is important to us. Sincerely, Heather Spice Management.