Ratings based on 1,352 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Terrible stay!

Posted Jul 14, 2017
Pros: Nothing
Cons: Paying attention to the names on the papers being signed. How could they not see that wasn't the right person for the room.
Location: It was south of Savannah, GA.
We reserved a suite because there were four of us, so we couldn't reserve anything smaller. When we tried to check in at the Best Western they had put someone else in our sweet. That person had signed the paper with our name on it and it didn't match! They ended up putting us in a small room after a half hour waiting in the lobby with my two small children. After being in a car all day my children needed room to move around and play, but we were placed in a room that wasn't meant for four people. This was the worst hotel I have ever stayed at. How could they not see that they name wasn't the same and the suite was reserved for four people not one. We will never go back to a Best Western again. It was our first and last stay with them. We will be stay with our tried and true favorite hotels.
Comment from Hotel Management
Jul 20, 2017 by Rebecca , Hotel Management
Please accept our deepest apologies for the problems you encountered while visiting us. It is unusual for the types of problems you encountered to occur as we strive diligently to insure ALL our guests stays are more than they expect. When we fail to meet those expectations, we are saddened. I assure you that we have addressed the issues you listed with our staff so that we can improve our guests experience and regain your trust. We respectfully request you contact us directly on your next visit to our city as we would like to regain your confidence. We hope you will give us another opportunity to exceed your expectations and I will personally guarantee your stay will be different. Thank you again for choosing to stay with us and for your feedback. Without feedback, we cannot improve where we make mistakes. At your service, Rebecca Odom Thank, you for your review and your return
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Best hotel in the area

Posted Jul 13, 2017
Nicest hotel in the area. I've been staying here when driving through for years and years. I'll only stay here- even if the price is higher than the other local hotels. It's worth it.
Comment from Hotel Management
Jul 20, 2017 by Rebecca , Hotel Management
Thank, you for your review and your return visits. We are so pleased that you found the accommodations to your liking. It is our goal to offer clean, comfortable rooms, a good breakfast and friendly service. I will share your comments with the staff so they know how our guests appreciate their hard work! Please plan to visit us again soon, we appreciate your business. At your service, Rebecca Odom
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami FL

Never stay anywhere else

Posted Jul 5, 2017
When I drive through I always choose this hotel for the past 15+ years. It's consistently clean, friendly staff, excellent breakfast, nice rooms, choice location... So it doesn't matter wether this hotel is cheaper or more expensive, I'll only choose Richmond Hill Best Western.
Comment from Hotel Management
Jul 12, 2017 by Rebecca , Hotel Management
Thank, you for your review and your return visits. We are so pleased that you found the accommodations to your liking. It is our goal to offer clean, comfortable rooms, a good breakfast and friendly service. I will share your comments with the staff so they know how our guests appreciate their hard work! Please plan to visit us again soon, we appreciate your business. At your service, Rebecca Odom
5 out of 5
by LISA

Great place

Posted May 18, 2017 on Hotels
Great place to stay. Never had a problem here.
Comment from Hotel Management
May 28, 2017 by Dee Patel, Hotel Management
Thank you for sharing your review and comments with us. We welcome any and all feedback so that we can continue to make improvements. Once again thank you for the valued feedback and please do come and see us again real soon. Rebecca Odom Regional Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Pleasant experience; very clean; very quiet; excellent staff - friendly and helpfulness!
Comment from Hotel Management
May 27, 2017 by Becky, Hotel Management
We are so glad you chose as your home away from home. It is a delight to read how much you enjoyed your time at our hotel and appreciate you highlighting the key features of our property. Thank you for sharing your experience with fellow reviewers online. We look forward to welcoming you back! Rebecca Odom Guest service Manager
5 out of 5
by A verified traveler

Posted Apr 30, 2017 on Hotels
Very comfortable, easy check in/out. Breakfast OK.
Comment from Hotel Management
May 6, 2017 by Dee Patel, Hotel Management
Thank you for sharing your review and comments with us. We welcome any and all feedback so that we can continue to make improvements. Once again thank you for the valued feedback and please do come and see us again real soon. Rebecca Odom Regional Guest Service Manager
5 out of 5
by Deborah

Posted Apr 24, 2017 on Hotels
Everything about this hotel was great,. The staff was very courteous, the breakfast was excellent, and the property was very clean. We were four friends enjoying a girls weekend and we felt safe. We wouldn't hesitate to come back again.
Comment from Hotel Management
May 6, 2017 by Dee Patel, Hotel Management
Thank you so much for taking the time to review our hotel and staff! That is the best compliment that we can receive! I am thrilled you enjoyed your time with us, and I hope we have the opportunity to host you again someday! Best Wishes, Rebecca / Guest Services Manager
4 out of 5
by Rufus

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
May 6, 2017 by Dee Patel, Hotel Management
Thank you for sharing your review and comments with us. We welcome any and all feedback so that we can continue to make improvements. Once again thank you for the valued feedback and please do come and see us again real soon. Rebecca Odom Regional Guest Service Manager
5 out of 5
by A verified traveler

Posted Apr 22, 2017 on Hotels
Comment from Hotel Management
May 6, 2017 by Dee Patel, Hotel Management
Thank you for sharing your review and comments with us. We welcome any and all feedback so that we can continue to make improvements. Once again thank you for the valued feedback and please do come and see us again real soon. Rebecca Odom Regional Guest Service Manager
5 out of 5
by Kevin

Great place to stay!

Posted Apr 21, 2017 on Hotels
This is a very great hotel! Staff was all very nice! Convenient off of 95....rooms are clean and comfortable beds. Pool and hot tub were great and salt water! Loved our stay here!
Comment from Hotel Management
May 6, 2017 by Dee Patel, Hotel Management
Thank you for taking the time to review the property and we are delighted that you found the property so welcoming. You will just need to come back again soon so you can enjoy the complimentary fresh baked cookies! Hope to see you soon. Rebecca Odom Regional Guest Service Manager