Ratings based on 1,401 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Florida

friendly staff- renovation is needed.

Posted Nov 14, 2017
Pros: the staff, room size
Cons: needs renovation.
Location: closeness to I95
the staff are friendly, the breakfast is decent, and the room size is good. the hotel and rooms need upgrade. we had a cockroach and couple of red ants in our room, which made our stay unpleasant.
Comment from Hotel Management
Nov 17, 2017 by Priya , Hotel Management
Thank you for your feedback. The staff at Best Western Plus Richmond Hill would like to thank you for choosing to stay with us. We have taken further actions on the issues you faced and have made sure to resolve them. Hope you enjoyed our free buffet style breakfast and cookies during social hour. See you soon!
2 out of 5
by A verified traveler from Fort Lauderdale

Not what I expected

Posted Nov 13, 2017
Pros: The staff did their best to accommodate issues.
Cons: Stem carpets and try to remove smell from the rooms
Unfortunately, I had a disappointing experience with this hotel. It took for times for a room that actually was serviceable. First one had a horrible smell, 2nd air handler was crazy loud, 3rd room was not serviced, I stayed in the 4th room given to me despite the smell. All four rooms had a bad smell (a bit like feet) which surprised me as I chose this hotel based on ratings. Front desk was as helpful as they could be but I think their hands were tied.
Comment from Hotel Management
Nov 17, 2017 by Mini , Hotel Management
Thank you for your feedback. The staff at Best Western Plus Richmond Hill would like to thank you for choosing to stay with us. We are sorry for the issues you faced during your stay. It is uncommon for our guest to complain about smell or unserviced rooms. We are glad to know our friendly staff tried their hardest to help resolve all issues. We hope you enjoyed our free hot buffet style breakfast and indoor swimming pool & spa during your stay. See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, quiet, comfortable.

Posted Nov 12, 2017
Very nice hotel. Friendly efficient staff. Excellent breakfast. Large area to run our dog. Highly recommend.
Comment from Hotel Management
Nov 12, 2017 by Bob , Hotel Management
Thank you for your feedback. The staff at Best Western Plus Richmond Hill would like to thank you for choosing to stay with us. We hope you got to enjoy our free hot buffet style breakfast during your stay and our cookies/nacho bar during social hour. See you soon!
4 out of 5
Recommended
for Families
by A verified traveler from wv

nice place to stay if you have pets.

Posted Nov 5, 2017
Pros: convenient half way point on my trip.
Cons: none
Location: location next to I-95. did not look for anything nearby
this was close to I-95. except for someone smoking in the hall everything was okay. breakfast was good and had lots of choices. Onl.y one elevator so long wait in the morning when everyone was checking out
Comment from Hotel Management
Nov 5, 2017 by Louis , Hotel Management
Thank you for your feedback. The staff at Best Western Plus Richmond Hill Inn would like to thank you for choosing to stay with us. We are very sorry for the smoking smell in the hall. We are glad you got to enjoy our free hot buffet style breakfast. Did you enjoy our cookies and nacho bar during social hour? See you soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Best yet

Posted Oct 26, 2017
Very clean and comfy room. Cookies and snacks in lobby
Comment from Hotel Management
Oct 30, 2017 by Heather, Hotel Management
Dear Guest, Thank you for taking the time out of your schedule to write your 5 Star review about our hotel. Our staff and management work hard to make sure all guests enjoy their stay. Your review proves that hard work and dedication really comes across as "Southern Hospitality". That is what we will continue to provide. Our breakfast bar has been updated to now include fresh fruits, Sausage, and eggs. We look forward to seeing you soon. Sincerely, Heather Management
5 out of 5
Recommended
for Everyone
by A verified traveler from monee, il

Posted Oct 18, 2017
I stayed there for 5 days. Everything was excellent.
Comment from Hotel Management
Oct 19, 2017 by Mark , Hotel Management
Thank you for your feedback. The staff at Best Western Plus Richmond Hill Inn would like to thank you for choosing to stay with us. We hope you enjoyed our free hot buffet style breakfast and fresh salt water indoor pool & spa during your stay. We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Zephyrhills, FL

On the way home

Posted Sep 29, 2017
After 9 days on the road, 2000 miles, 2 funerals, and too many fast food meals, we just wanted a good night's rest. We got that from the Best Western Plus in Richmond Hill, GA. We also got a good rate from Expedia. (We were a little concerned about snacks provided in the room with the very tiny price stickers and the very high prices). We enjoyed our stay.
Comment from Hotel Management
Oct 2, 2017 by Heather, Hotel Management
Dear Mr. Steve, We greatly appreciate your feedback. Our management team will review the concerns about the in room snacks. These snacks are provided as a convenience for guests. It was great to hear that you were able to rest very well at our hotel. We are proud to be rated #1 on TripAdvisor for the simple fact that we serve up the very best “Southern Hospitality” here in Richmond Hill, GA. Thank You, Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
We only stayed one quick night. Check in staff was very friendly and helpful. Room was clean and comfortable.
Comment from Hotel Management
Sep 26, 2017 by Lucy , Hotel Management
Thank you for your feedback. The Best Western Plus Richmond Hill team is very happy you had a pleasant stay with us. We hope you got to enjoy our warm cookies and cheesy nachos during social hour. Hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Comfortable Hotel

Posted Sep 20, 2017
Had a very nice stay here. Comfortable and convenient location. Front desk staff wasn't very helpful. Didn't provide information about hotel facilities and weren't very pleasant , both morning and evening staff seemed annoyed to be there. Other than that I enjoyed my stay here.
Comment from Hotel Management
Nov 2, 2017 by Louis, Hotel Management
Thank you for your feedback. The team at Best Western Plus Richmond Hill is very glad you enjoyed your stay with us. I would like to apologize on behalf of the front desk staff for not providing all the information about the hotel facilities. I hope you got to enjoy our hot indoor pool/ jacuzzi and warm cookies during social hour. Hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, Fl

Very nice

Posted Sep 19, 2017
Very nice and clean. Felt like a fancy hotel and all for a good rate! All kept and friendly. Will go back here first if traveling in Savannah area.
Comment from Hotel Management
Sep 21, 2017 by Niel , Hotel Management
Thank you for your feedback. The Best Western Plus Richmond Hill team hopes to see you soon. Also if you didn't get a chance, don't forget to enjoy our warm delicious cookies and tasty lemonade during your next visit.