Ratings based on 1,385 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Zephyrhills, FL

On the way home

Posted Sep 29, 2017
After 9 days on the road, 2000 miles, 2 funerals, and too many fast food meals, we just wanted a good night's rest. We got that from the Best Western Plus in Richmond Hill, GA. We also got a good rate from Expedia. (We were a little concerned about snacks provided in the room with the very tiny price stickers and the very high prices). We enjoyed our stay.
Comment from Hotel Management
Oct 2, 2017 by Heather, Hotel Management
Dear Mr. Steve, We greatly appreciate your feedback. Our management team will review the concerns about the in room snacks. These snacks are provided as a convenience for guests. It was great to hear that you were able to rest very well at our hotel. We are proud to be rated #1 on TripAdvisor for the simple fact that we serve up the very best “Southern Hospitality” here in Richmond Hill, GA. Thank You, Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
We only stayed one quick night. Check in staff was very friendly and helpful. Room was clean and comfortable.
Comment from Hotel Management
Sep 26, 2017 by Lucy , Hotel Management
Thank you for your feedback. The Best Western Plus Richmond Hill team is very happy you had a pleasant stay with us. We hope you got to enjoy our warm cookies and cheesy nachos during social hour. Hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Comfortable Hotel

Posted Sep 20, 2017
Had a very nice stay here. Comfortable and convenient location. Front desk staff wasn't very helpful. Didn't provide information about hotel facilities and weren't very pleasant , both morning and evening staff seemed annoyed to be there. Other than that I enjoyed my stay here.
Comment from Hotel Management
Sep 21, 2017 by Louis, Hotel Management
Thank you for your feedback. The team at Best Western Plus Richmond Hill is very glad you enjoyed your stay with us. I would like to apologize on behalf of the front desk staff for not providing all the information about the hotel facilities. I hope you got to enjoy our hot indoor pool/ jacuzzi and warm cookies during social hour. Hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, Fl

Very nice

Posted Sep 19, 2017
Very nice and clean. Felt like a fancy hotel and all for a good rate! All kept and friendly. Will go back here first if traveling in Savannah area.
Comment from Hotel Management
Sep 21, 2017 by Niel , Hotel Management
Thank you for your feedback. The Best Western Plus Richmond Hill team hopes to see you soon. Also if you didn't get a chance, don't forget to enjoy our warm delicious cookies and tasty lemonade during your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from traveling

Reviews were great .

Posted Sep 13, 2017
This BW was definitely a wonderful stop on my way from VA to FL. I used to stay at BW in Savannah, but saw these reviews and decided to try it out and be out of a busier city. Great place and room/bathroom were so clean. So nice that I decided to sleep in and enjoy the breakfast. Highly recommend this BW to everyone.
Comment from Hotel Management
Sep 13, 2017 by Deepak, Hotel Management
Thank you so much for your feedback! The team at Best Western Plus Richmond Hill is glad you enjoyed your stay and got yo enjoy our breakfast. We hope to see you very soon! *next time just request a late checkout so you can sleep in
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte

Clean and friendly staff

Posted Sep 3, 2017
Loved our stay. Nice big breakfast, clean facility and room. I would stay again
Comment from Hotel Management
Sep 4, 2017 by Doshi , Hotel Management
Thank you so much for your feedback! Best Western Plus Richmond Hill strives its hardest to make sure all customer are 100% satisfied with their stay. Hope to see you very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Rowley, MA

Nice hotel convenient to everything

Posted Aug 31, 2017
Pros: Cleanliness, free breakfast, free wifi, convenient location
Cons: Some of the desk staff could be more pleasant
Location: The hotel was on a major highway, right off of I95. Lots of shopping, gas stations and restaurants. I don't know about things to do in the area.
We only stayed one night, but it was pleasant. The room was clean, reasonably priced and comfortable. Our dealings with the staff were OK. We arrived early and were promised a call as soon as the room was ready. The call never came. Also, when we checked out, we didn't even get a "good morning" from the person at the desk. Still, check-in and check-out were quick and easy. Free WiFi and complimentary breakfast were great touches. The hotel was near several major roads and there were lots of restaurants, gas stations and shopping centers close by. I would stay there again.
Comment from Hotel Management
Aug 31, 2017 by Bobby , Hotel Management
Thank you so much for your feedback! The team at Best Western Plus Richmond Hill really enjoyed having you stay with us! We will make sure to take care of the issue your had encountered. Hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel comfortable clean room!

Posted Aug 30, 2017
Best Western was a great hotel with clean comfortable rooms excellent service at the front desk hotel staff was nice plus they had a complete wonderful hot breakfast One of the best I've seen and stayed in a hotel that had hot breakfasts.
Comment from Hotel Management
Aug 31, 2017 by Hari, Hotel Management
Thank you so much for you feedback! The Best Western Plus Richmond Hill team stives it's hardest to bring 100% satisfaction to all customers. Hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Aug 30, 2017
I arrived frantic because the cord for my cell phone charger died on the way. At the registration desk, "Bobbi" GAVE me hers because she had an extra!! That alone changed everything and I had not even checked-in!
Comment from Hotel Management
Sep 3, 2017 by Dhilan, Hotel Management
Thank you so much for your feedback! We are glad Miss Bobbie J. was there to help you. The team at Best Western Plus Richmond Hill stove to please all of our customers to the fullest.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

One big problem

Posted Aug 25, 2017
Pros: Room spacious, good control of AC, Close to restaurants and interstate. Clean and appealing to the eye.
Cons: Plain scrambled eggs rather than the omelets which had nothing but cheese and salsa to put on them.
All good except for leaky faucet in bathroom and diverter for shower totally stuck. Ready to shower just before leaving and didn't want to dress and wait for fix or change of rooms. Sponge bath. Reported at checkout. Clerk made note of both. Breakfast was fair. Premade omelets were not very good, but other things were OK. Would stay again.
Comment from Hotel Management
Aug 29, 2017 by Niraj, Hotel Management
Thank you so much for your feedback and I hope you enjoyed your stay at the Best Western Richmond Hill. We really appreciate you notifying the staff of BW about the problems you encountered. We have successfully fixed the problems that had occurred with your stay. We hope to see you soon!