Ratings based on 482 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Mississauga, ON

Posted Feb 10, 2016
Disappointed at the cleanliness of hotel room. Swimming pool is small. No free WiFi.
5 out of 5
Recommended
for Everyone
by A verified traveler

A good stay!

Posted Jan 20, 2016
Room is large, very clean. The bed was super comfortable. The service was excellent. When I needed some help to connect to the internet, the technical person came along for help quickly.
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Very nice hotel would recommend

Posted Jan 7, 2016
We would rate this hotel at 5-5 * Price stuff condition and comfort
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2016
washrooms need to be updated - the shower is very small
3 out of 5
Recommended
for Everyone
by A verified traveler

No hot water to shower at the swimming pool

Posted Dec 31, 2015
Hot water is not provided at Bathroom in the swimming pool.
Comment from Hotel Management
Dec 31, 2015 by Guest Relations Manager, Hotel Management
Thank you for taking the time to provide us with your feedback. We appreciate your comments as we will share them with the rest of our team for improvements. I hope we can still have a chance to provide you with excellent service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ladysmith

Could have been better

Posted Dec 17, 2015
Pros: it was clean and the rooms were a good size but i couldn't set the thermostat below 18 dgrees and there was no window to open.
Cons: The front desk could use a little time at charm school and learn that eye contact and a little smile once in a while doesn't hurt.
Location: It was just a stop over for me i was heading west from Ottawa
Kind of looked fancy but the pool was small, the breakfast was expensive and the staff at the front desk were like robots.
Comment from Hotel Management
Dec 24, 2015 by Guest Relations Manager, Hotel Management
Thank you for taking the time to write us a review. We are sorry to hear that you were not satisfied with your stay with us. Thank you for providing us with your feedback as we use this to learn and improve on our services for future guests. We hope to have the chance to welcome you back again soon!
3 out of 5
by A verified traveler

Posted Dec 7, 2015
Pros: Amenities, Starbucks was nice.
Cons: garage is really gross clean it.
Location: Lots to do near by if you know the area.
First rooms shower was not working they move me. Also the first room had a cockroach inside.
Comment from Hotel Management
Dec 15, 2015 by Guest Relations Manager, Hotel Management
Hello, Please accept our sincere apologies in regards to your recent stay with us. If there is anything we can do make your future stay with us more pleasant please do not hesitate to let us know. Thank you for comments as we use guest feedback to improve on our services.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2015
Great hotel for business travelers. I received free internet (a must) due to my travel rewards - otherwise you need to pay for wireless in your room.
Comment from Hotel Management
Dec 14, 2015 by Guest Relations Manager , Hotel Management
Thank you for taking the time to write us a review! We understand the importance of internet access for our guests during their stay with us. At our property, we also provide complimentary Internet and computer access in the lobby. We look forward to your return and hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable..huge plumbing problem

Posted Dec 6, 2015
Comforting stay but the plumbing in the bathroom drove me crazy. Could only get hot water in the shower if the tub was on and the pipes shook and vibrated in the walls.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Great experience!

Posted Dec 4, 2015
Pros: Location and cleanliness of the hotel, and the friendliness of the staff.
Cons: Nothing.
Location: Did not have much of a chance to visit the area, but it is conveniently close to one of the major highways that will get us anywhere we want to go.
We given an upgrade when the room type that I had originally booked was no longer available. Staff was very helpful and friendly.