Ratings based on 1,017 Verified Reviews

2.9 out of 5
45% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from St Petersburg, FL

BLACK MOLD HOTEL WATCH OUT FOR YOUR HEALTH

Posted Sep 16, 2017
Pros: Checking out and leaving.
Cons: Fire all the staff they're not doing things right the ripping people off. I will be reporting this with Georgia State. Very rude Manager named Paulina
Location: Two locations terrible I thought if I went outside at night I would have gotten mugged there's no lights on the side, watched drug deals outside my wi
So after evacuating hurricane Irma on my way home I stayed here I was so tried when I got there, I fell asleep immediately. I woke up with an extremely sore throat it's been 5 days and I still haven't got my voice back the air handler unit was full of mold and mildew and it was on all night and I Breathe It. When I got in the hotel room I used the bathroom and found out the last person had that flush the toilet and I don't think the room was cleaned. The next morning after waking up with a sore throat I looked around the hotel to see what I slept in I found at least pounds of dust and dirt behind the bed hair. The pool was a joke it was full of dirt and leaves reminded me of the family Lampoon's Vacation. I had laundry I thought of maybe doing it I find out the laundry room is completely inaccessible with a air handler unit that's covered with mold is in front of it. I stayed in a non-smoking room and I still smell smoke. There are cigarette butts in almost every inch of the parking lot stairs in front of my room everywhere. No lights on the side of the building I thought there would be somebody there hiding at night I didn't want to go outside. The stairs are falling apart to tiles are all broken. The air handler units need to be replaced in all the rooms they were leaking out onto the walkway of course the one air handler unit in the front office was brand new. Don't even think about getting breakfast it'll be gone before you know it and they don't restock it there was noth
Comment from Hotel Management
Sep 19, 2017 by Bob, Hotel Management
want to offer my deepest apology that we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff. We are sorry that we failed to meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure our guests have an enjoyable stay. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to show you the southern hospitality that we are so famous for.
1 out of 5
by A verified traveler from Delray Beach, FL

Not much to choose from.

Posted Sep 13, 2017
Only available room was a smoking room with bugs & dirty towels.
Comment from Hotel Management
Sep 19, 2017 by Niel, Hotel Management
Thank you so much for your feedback. We are very sorry the hotel did not reach your expectations. Management is always working hard to better train all employees so customers leave 100% satisfied. Hope to see you soon!
1 out of 5
by A verified traveler

Filthy bathroom

Posted Sep 9, 2017
Room smelled of some kind of powder tying to mask other smells. AC was so noisy we couldnt sleep with it on so we switched it off. No toiletries in the room when we arrived and we had to get them from the reception. The toilet seat didnt look clean so I asked for wipes and cleaned the seat before we used it. Toilet smelled like a public restroom. I slept with my clothes on because i wasnt sure about the sheets. Never again. Worst hotel Ive ever stayed in.
Comment from Hotel Management
Sep 13, 2017 by Bob, Hotel Management
Thank you so much for your feedback. The team at Travelodge Richmond Hill would like to apologize for the problems you encountered on your stay. We make sure all of our linen is ran through the washer and dryer daily, so no need to worry about dirty sheets. We will keep working our hardest to make sure our customers leave 100% satisfied.
4 out of 5
Recommended
for Everyone
by A verified traveler from ga

Decent motel for a short stay.

Posted Sep 4, 2017
Management was very nice and helpful. They moved me from upstairs to downstairs next to my other party to help us out.
Comment from Hotel Management
Sep 4, 2017 by Vinay, Hotel Management
Thank you so much for your feedback! The Travelodge Richmond Hill team tries its hardest to satisfy all customers needs
3 out of 5
by A verified traveler from Duluth, MN

Friendly Staff not so Clean Room

Posted Aug 20, 2017
Convenient location and friendly staff. However, the room was smelly and the sheets were not clean or fresh.
Comment from Hotel Management
Aug 29, 2017 by Niel , Hotel Management
Thank you so much for your feedback! The Travelodge management has re-trained all of its employees so this try of problem does not occur again. Hope to see you soon!
3 out of 5
by A verified traveler

Decent, cheap hotel

Posted Jul 9, 2017
Pros: Wonderful staff
Cons: More food options for the breakfast offered, the hotel and rooms need to be updated.
If you are looking for somewhere cheap to stay and just need somewhere to sleep and don't mind driving 30 min to savannah and an hour to the beach its decent for the price.
Comment from Hotel Management
Jul 16, 2017 by Rebecca , Hotel Management
Thank you again for choosing to stay with us and for your feedback. Without feedback, we cannot improve where we make mistakes. At your service, Rebecca Odom
2 out of 5
by A verified traveler from Virginia

There are better options near by

Posted Jul 6, 2017
The hotel is near the I-95 interstate, but the bathroom are the smallest I've seen. I'm a regular sized guy and could barely close the door behind. I have stayed in nearby hotels that are better and not much expensive.
Comment from Hotel Management
Jul 17, 2017 by Rebecca , Hotel Management
I apologize for the challenges you experienced while staying with us, we are diligently following up with every guest challenge, for a better guest experience. I would like to get a few more details from you concerning your experience. Please feel free to contact us at your convenience to discuss the issues you encountered during your stay. At your service, Rebecca Odom Guest Services Manager
1 out of 5
by A verified traveler

Posted Jul 3, 2017
Rooms smelled of mildew, dirty floors, dirty bathroom
Comment from Hotel Management
Jul 17, 2017 by Rebecca , Hotel Management
I apologize for the challenges you experienced while staying with us, we are diligently following up with every guest challenge, for a better guest experience. I would like to get a few more details from you concerning your experience. Please feel free to contact us at your convenience to discuss the issues you encountered during your stay. At your service, Rebecca Odom Guest Services Manager
1 out of 5
by cynthia

Pics lie, the employees will lie too

Posted Jun 23, 2017 on Hotels
When I spoke to them as I made reservations I asked for a pet free room because I am highly allergic to cats and dogs and many other things. They put me in a pet friendly room. I come very close to spending my vacation in the hospital because my throat started swelling. We had barely been in the room and hour and i had to leave to find another hotel. The room was filthy and smelled. Molded water outside every room and i didnt feel safe here. Then when I requested my money back they told me they could not give it back.we did not stay a single night but I am suppose to pay for the nasty room. Don't think so. I will never recommend this place to anyone.
Comment from Hotel Management
Jun 26, 2017
We will address this directly
1 out of 5
by George

Do not every stay here

Posted Jun 18, 2017 on Hotels
Room and hotel dirty and nasty. Charged us twice for one room and is refusing to give money back.
Comment from Hotel Management
Jun 26, 2017
We will address this directly