Ratings based on 467 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and in great location

Posted Jan 30, 2016
Lots going on outside the hotel where it's very easy to get around without a car.
1 out of 5
by A verified traveler from Virginia

Very overrated !

Posted Dec 30, 2015
Pros: location
Cons: cleanliness, customer service, lighting
Location: ice skating, shopping, Red door spa all of Short Pump area is accessible
The hotel is dingy and dirty. They failed to explain there was upcoming construction/remodeling when I telephoned a week ahead to ask if the pool was open. We have had pools closed during "off season" so we now call before booking. So I called one week in advance and they said "yes, the pool is open". One week late - upon our arrival remodeling was taking place on all floors. When I asked about why the room was dirty the front desk said she was sure the rooms were clean. While standing in what appeared white dry wall dust, I explained that we would need a cleaner room and she assured me all the rooms were clean, including the one we were in. Mind you, she never left the front desk so I don't know how she knows about every room in the building. She could have offered housekeeping or a different room. We simply left and went down the street to another hotel. Stayed at the new hotel 3 extra days because it was so nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Va

Posted Nov 28, 2015
I was charged twice and I am still yet to receive my refund or a call back
3 out of 5
Recommended
for Everyone
by A verified traveler from new York, NY

Posted Nov 24, 2015
Pros: Modern design and location
Cons: Staff
Location: Shopping mall and bars are close by
It is fine hotel except for no sound isolation in the rooms, you can hear clearly what person in the room next to you watch on TV or the conversation they have. The cleaning lady ate the candies I had in my room and in my colleague's room (we got the same chocolate candies at the seminar). I checked out early since I had an early flight, the lobby person was sleeping on the chairs and asked me if everything was okay and why I am leaving so early.
5 out of 5
Recommended
for Couples
by Christie

Posted Nov 9, 2015 on Hotels
EXCELLANT place to stay. cute restaurants and a whole foods! great town center area and love that we could have our pet. wonderful stay! we'll be back!
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Nov 5, 2015 on Hotels
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Nov 5, 2015 on Hotels
4 out of 5
Recommended
for Families
by Curtiss

This traveler left a rating score only Posted Nov 3, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by andre from NYC Metro

Very nice Hotel in the area

Posted Nov 2, 2015 on Hotels
Very nice Hotel in the area New hip style and close to restaurants in walking distance
4 out of 5
Recommended
for Families
by A verified traveler

Urban Funk!

Posted Oct 23, 2015 on Hotels
It's a Green hotel. With that in mind, I had to be a little forgiving about certain features such as programmed temperature settings, recyclable bins in the hallway. The location was perfect and I appreciated the free parking as well as the complimentary coffee, lemonade and pastries. The pool table in the main lobby was very appealing to my family. The room is a bit unconventional in its design but I love the productive use of space.