In-room safe, blackout drapes, free WiFi

Reviews of Express Airport Inn

2 out of 5
Express Airport Inn
5700 Williamsburg Rd, Sandston, VA

Reviews

5.2
Rating 10 - Excellent. 17 out of 206 reviews" "
Rating 8 - Good. 35 out of 206 reviews" "
Rating 6 - Okay. 47 out of 206 reviews" "
Rating 4 - Poor. 43 out of 206 reviews" "
Rating 2 - Terrible. 64 out of 206 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

3.4/10

Amenities

4.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceiling falling in the bathroom
Stayed 1 night in Mar 2024

2/10 Terrible

N A

Disliked: Amenities, property conditions & facilities
Long hike to any ground floor room facing away from the street. Imagine my frustration after finally getting into the room to find the fire alarm beeping every 90 seconds (low batter) Another hike to frtont desk, back to room to collect my things, another hike to another room....with no water to the sink. BTW, thee is no breakfast bar and no coffee in the lobby. And this place$10/night more expensive than a Motel 6 up the street!
Stayed 1 night in Nov 2023

2/10 Terrible

Erica

Disliked: Cleanliness, property conditions & facilities, room comfort
Run far away.
Never again. It was gross. You could smell the mold. The parking lot was sketchy. Glad we were only there to sleep before an early flight.
Stayed 1 night in Aug 2023

2/10 Terrible

Brock

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The dirtiest place i have ever laid my head. Sheets wete dirty, pillows stained, pillow cases stained, cigarette burns in comforter and sheets, floor dirty, shower curtain full of mold, dirty soap in shower with hair on it, walls, ceiling stained with looks like blood, but I certainly hope not. Shady people sitting outside all hours of the day. Absolutely disgusting and needless to stay i did not sleep real well. Asked Expedia to refund my purchase after checking in and they conveniently responded the evening I was supposed to check out. Highly recommend finding somewhere else to lay your head at night.
Stayed 2 nights in Aug 2023

2/10 Terrible

Devan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
roaches in hotel room
Stayed 1 night in Jul 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
No frills accommodations, friendly staff.
Stayed 1 night in Jul 2023
Response from Managment on Jul 31, 2023
Thank you for your response. We look forward to seeing you again!

2/10 Terrible

Karen

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty hotel
It was the dirtiest hotel i have ever stayed in. It looked like they hadnt vacuumed in a month. The pillow case's looked dirty. The room smelled aweful. I would never stay there again.
Stayed 1 night in Jun 2023

2/10 Terrible

Kevin, Charlotte

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

HANNAH

Stayed 2 nights in Mar 2023

4/10 Poor

Renae

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

4/10 Poor

Kenneth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
The rooms were not clean the bedding had not been washed the ceilings were falling down
Stayed 1 night in Mar 2023

2/10 Terrible

Ellen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bates Motel
Seriously ,Do Not stay here. I had no choice because it seemed like the entire city of Richmond was booked. I figured it was one night and my flight was super early. Black mold is still there. Cigarette burns in the comforter is still there. The drywall in the bathroom was rotted af the bottom, clear signs of a leak. Refrigerator was not clean, microwave was not clean. I took apart the bed to check for bedbugs. None was found. Thats probably the only thing i can say was good. But seriously, do not stay here.
Stayed 1 night in Mar 2023

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible- Black mold!
The hotel was NOTHING like what was advertised. Rooms were filthy with black mold and there was domestic violence the staff didn’t do anything about. The photos haven’t been updated in decades it looks like. Do NOT stay here it is unsanitary and unsafe. I also have contacted Hotels.com about a refund and was told I’d get a call back and never have.
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
DISGUSTING AND NOT WHAT WE SIGNED UP FOR
The room was absolutely disgusting with stains and rust everywhere. I did not feel safe drinking the water from the, tap let alone taking a shower. There were also flies in our room and I found a baby roach when we checked in. I did not feel comfortable sleeping under the disgusting, cigarette burnt covers either. The entire building looked like it was falling apart and had not been cared for in years. We stayed one night and checked out the next morning. This is NOT what the pictures or information on their website describe. Felt like the motel straight out of breaking bad. I wouldn't recommend this place to anyone.
Stayed 2 nights in Oct 2022

2/10 Terrible

Douglas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay some where else.
This place is filthy.
Stayed 1 night in Oct 2022

4/10 Poor

Maxwell

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Online posted Pictures aren’t accurate
Stayed 2 nights in Oct 2022

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is disgusting with a capital D it should b condemned part of it seems to be condemned already. NASTY NASTY NASTY
Stayed 2 nights in Oct 2022
Response from Management on Oct 21, 2022
I apologize for any inconvenience. Since you were in the room with your pet for 7 days and renewed your stay every day, and no complaint was ever made to the front desk, we were not available of any issues.

6/10 Okay

wendy

Stayed 1 night in Oct 2022

6/10 Okay

Mark

Disliked: Cleanliness
Stayed 1 night in Aug 2022

2/10 Terrible

Corey

Stayed 1 night in Jul 2022

2/10 Terrible

Allen

Disliked: Cleanliness, property conditions & facilities, room comfort
Express Airport Inn - Problems
The Express Airport in was to be an overnight stay after arriving flying into Richmond and arriving at 11 pm. In our room we found the coffee maker with old coffee grounds and the coffee pot 1/2 full, many cigarette burn holes in the top bedspread, the smell of smoke for what was supposed to be a non-smoking room, the towel rack barely attached to the wall ready to fall to the floor and a musty, moldy smell. The hotel clerk was unwilling to refund our payment so we spent the next 2 hours driving home in the middle of the night. Do not stay at this motel unless you like unpleasant surprises.
Coffee pot - old coffee grounds still in top and coffee pot 1/2 full of old coffee when we checked into the room
Cigarette burn holds in back of bedspread.  Room was non-smoking but smelled very smokey.
Another cigarette burn hole in back of bedspread.  Noticed at least 10 on the bed cover.
Bathtub stained and towel rack was ready to fall out of wall brackets.
Stayed 1 night in Jun 2022

2/10 Terrible

Maurice, North Chesterfield

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old not updated
Old hotel ,pretty clean bathroom have mold and some burn mark on sealing . mattresses extrim old and sage
Stayed 2 nights in May 2022

4/10 Poor

Shaun, HOVE

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to airport but no shuttle. Lyft was $33 to the airport with a 13 minute wait. Rooms are dilapidated. They're not dirty, but they feel dirty. Old bedding, hideous 1970s decor, almost everything broken or falling apart.
Stayed 1 night in May 2022

2/10 Terrible

Teresa

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Orbitz should not be listing this place. It has many code violations and we felt unsafe. We slept in our clothes and would not use the shower. Electrical outlets didn’t work. Do not stay here.
Stayed 1 night in May 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We pulled up and the place looked like it was from a haunted movie. Went in the front desk people could hardly understand what they were saying. Went to go to room and it was blocked by someone with a grill outdoors. Didn't even go in the room decided to not even stay there went somewhere else. Will not stay there or recommend it to anyone.
Stayed 1 night in Apr 2022

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Management on Apr 25, 2022
Thank you for your review!

6/10 Okay

Wilfredo

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022
Response from Management on Apr 25, 2022
Thank you for your review!

4/10 Poor

Susan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the cheap price!
The place was inexpensive so we were not expecting a 5 star motel but the sheets were stained and not clean! The place was very old. The toilets didn’t flush well. I would not go back.
Stayed 1 night in Mar 2022

6/10 Okay

Zachary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth the money
It was interesting and I have to say that I feel as thought this hotel charges too much for the amenities that it offers. If it were 30 doallrs less then this wold probably be a 4 star hotel.
Stayed 1 night in Feb 2022

6/10 Okay

Theodore

Stayed 2 nights in Feb 2022

2/10 Terrible

Andrew

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Phone didn’t work, bed covers had burned holes, some lamps were missing their switches. Definitely not what the review stated it was.
Stayed 3 nights in Jan 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run and don’t pay your money
Nasty ass hotel
Stayed 1 night in Dec 2021

2/10 Terrible

Alvin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

2/10 Terrible

Shirley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was run down all around the hotel including the hotel. Night staff wasn't friendly. Room was not clean and very dated. Didn't feel safe staying at eh hotel.
Stayed 1 night in Oct 2021

2/10 Terrible

Gerald

Disliked: Cleanliness, property conditions & facilities
Cob webs
The bed itself seemed cleaned enough … But the room had numerous cob webs and mold issues
Stayed 1 night in Oct 2021

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing experience. Hotel front desk staff were above and beyond helpful. Had a perfect stay.
Stayed 1 night in Oct 2021
Response from Management on Oct 11, 2021
Thank you for your review. We are glad you enjoyed your stay. We hope to see you again soon.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked run down and was not clean. I did not feel safe nor was my room clean. There was water on tgd fllor near tge bathroom and the bathroom itself was not clean.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay isn't worth the $80 price tag for a night's stay. When we got in our assigned room, carpet looked dirty, like it wasn't vacuumed. Fridge was dirty from previous guest's use. Re-assigned a different room, but the pillows didn't have pillowcases and bar of used soap still in shower. Carpet looked dirtier. Good that room had microwave and parking is well lit. Lobby feels and looks dirty. Because I would be charged a night's stay for late cancel since we're at the property, we decided to stay. For future stays, I will not go here again. Lots of long termers staying in property, questionable looking people.
Stayed 1 night in Jul 2021

6/10 Okay

Donald

Liked: Staff & service
Disliked: Cleanliness
You get what paid for
I asked for non-smoking room and it smelled like smoke. The room was clean but some of the lights did not work. The front desk lady was really nice and tried to accommodate me as mush as she could.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s near the airport. I didn’t like the way it was set up and it lucks cleanliness
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with partner
The room was so so
Stayed 1 night in May 2021
Response from Management on May 17, 2021
Thank you for your feedback

8/10 Good

Michael

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not as bad as it looks
From the outside it looked like a pretty dumpy motel, but the bed and pillows were more comfortable than the expensive hotel I stayed at the night before. Clean room, good WiFi. They also let me check in a couple hours early which I appreciated.
Stayed 1 night in May 2021
Response from Management on May 17, 2021
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I liked that there was running water. I didnt like that the towels were crusty and stained. Sheets were stained. Mold and mildew in the bathroom.
Stayed 1 night in Feb 2021

8/10 Good

R P

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No bad
Most importantly room was clean, bed was clean, bathroom was clean except bad mold in bathroom tile. Area ok, not great but not bad, hotel is old and needs an update. Good value for a quick over night trip
Stayed 1 night in Dec 2020
Response from Management on Dec 14, 2020
Thank you for the feedback

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Management on Oct 12, 2020
Thank you for your review. We hope to see you again!